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Customer Service Management

Natick, Massachusetts, 01760, United States
February 05, 2019

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Ronald D. Radlo

* ******* ***** **** ***. #**, Natick, MA 01760

Home: 508-***-****; Cell: 508-***-****; E-Mail:


I possess over 20 years of Contract Administration experience assisting in construction and engineering best practices, stewardship and oversight by ensuring that contract terms and conditions meet business needs of public transportation projects. I have experience assisting in the development of innovative programs and processes to improve program delivery which has resulted in limiting liability and reducing legal exposure and delivering projects on time and on budget. My current position gives me specialized experience related to public transportation and transit programs, interpreting legislation, regulations, policies and procedures. I have two years of progressively higher level graduate education leading to a Master’s Degree in Business Administration.

Specific Skills:

Knowledge of the Federal Acquisition Regulations (FAR), Code of Federal Regulations, Davis-Bacon Act, OMB Circular A-133, and Buy America.

Strong Negotiation, Communication, Presentation, Time Management and Organizational Skills.

Skilled in working with Project Management, Project Engineering, Project Controls, Construction, Risk Management, Accounting and Legal Department.

Excellent Client/Customer focus and Collaboration/Teamwork skills.

Leadership Skills/Problem Solving and Financial Analysis Skills.

Experience with many different contract types: GSA, Indefinite Deliverable Indefinite Quantity (IDIQ), Task Orders/Work Orders, Time &Material, Labor Hour, Firm Fixed Price, Cost Plus Fixed Fee, Architectural/Engineering (A/E), Design-Build, etc.

Skilled in Microsoft Office Suite, PRISM, E-Sourcing, Transportation Electronic Award and Management (TEAM-Web), Electronic Clearinghouse Operation (ECHO), Transit Award and Management System (TRAMS), and OTrak (Oversight Tracking).

Knowledge of the functions, processes and principles of grant management.

Advanced knowledge of principles of accounting, application of accounting principles and theories, finance, and procurement.


Government Contract Solutions (GCS)/Preferred Systems Solutions (PSS)/Integrated Federal Solutions (IFS), U.S. Department of Transportation (DOT), Federal Transit Administration (FTA), Office of Program Management & Oversight (OPMO), Region 1 Office-Cambridge, MA

Senior Contracts Specialist (July 2012-November 2018)

Assist the Office Director in oversight of FTA funded projects. Participate in, manage and serve as FTA point of contact at Oversight Reviews including Triennial (TR), State Management (SMR), Financial Management Oversight (FMO), Procurement System (PSR) and other reviews as necessary and maintain computer program tracking system on each.

Provide contracting guidance for recipients of federal assistance awarded by FTA when using that federal assistance to finance its procurements (third party contracts).

Provide technical assistance and support to state agencies and transit authorities regarding their transit projects/operations to ensure successful delivery of the Federal funded projects, compliance with FTA’s Master Agreement, 49 CFR Part 18, Circulars, and FTA programs and initiatives.

Perform monthly review of Program Management Oversight Contractor’s invoices and track expenditures against each Contract Line Item Number (CLIN) in the base contract.

Manage and perform oversight of grants through FTA’s electronic grant making system, TEAM. Review quarterly/annually TEAM records such as Federal Financial Reporting (FFR) and Milestone/Progress Reporting (M/PR) documentation for projects and prepare correspondence asking for further explanations of deviations or problems as a basis for corrective action. Recommend a course of action to ensure that deficiencies are addressed by the grantee. Identify and expediently close fully disbursed as well as inactive grants.

Act independently in the drafting/collection of materials on transportation programs, preparing and developing written documents, briefing memos, and charts/graphs on the effectiveness of the programs (planning, capital and operating) for use in presentations to deliver to grantees, program managers, and senior staff.

Review and approve Cost Allocation Plans/Indirect Costs Proposals for those grantees charging indirect costs to federal grants. Review A-133 Single Audits for those grantees receiving more than $750,000 in federal funding.

Participate in and perform grantee risk assessment reviews and annual evaluations of Program Management Oversight Contractor performance.

Provide technical support to the Office of Program Management and Oversight as required by the Office Director and Regional Engineer.

TOWN OF FRAMINGHAM - Framingham Public School System; Framingham, MA

Long-Term Substitute Teacher (2009/2010, 2010/2011, 2011/2012)

Follow the teacher’s written lesson plans; Teach scheduled classes and prepare written summary of work completed; Work cooperatively with other teachers; Strive to develop rapport and serve as a positive role model for others; Maintain the confidentiality of privileged information; Perform other specific job related duties as directed and maintain accurate records; Make the absent teacher aware of special situations or problems encountered.

A & A SEARCH/ NSTAR Electric and Gas Corporation, Westwood, MA

Senior Contract Agent (November 2009-May 2010)

Evaluate overall category program for all Electric Substations and Transmission activities to ensure all business requirements are met, projects are executed according to audit, legal, and compliance requirements; Identify opportunities to provide value to business unit and stakeholders; Work with suppliers to make sure of on-time delivery, adherence to contract terms and conditions and limit liability and reduce legal exposure.

Experience sourcing and managing commodities which include but are not limited to: 6/8/10 MVA Transformers, Fiber Optic Cable, Static Line, Aerial Inspections, Vegetation Management, Right of Way Survey, Above Grade Electrical, Civil Construction, and Insulator Replacements.


Senior Subcontracts Administrator (February 2009-March 2009)

Issue Request for Qualifications/Proposal and conduct cost evaluations on bids and issue awards; Coach supplier base to improve performance; Determine method of procurement and prepare cradle to grave documents.


Senior Subcontract Administrator (May 2007-November 2008)

Prepare recommended source list of qualified subcontractors researching previous records of performance experience and coordinate the list with Project Management and Client recommendations.

Review technical statements of work and prepare Request For Proposal packages.

Analyze and evaluate Subcontractor responses to RFP to determine each subcontractor’s ability to meet Company and Client requirements, negotiate the terms and conditions and pricing, recommend Subcontractor and write award summary.

Award and administer subcontracts cradle to grave ensuring that terms and conditions are consistent and will be appropriate with the inclusion of flow down requirements from the prime contract.

Prepare reports and contractual correspondence for Project Management and Client and maintain accurate tracking records tailored to each contract.

Perform expeditious review of all subcontract invoices (AIA documents) for completeness and compliance with subcontractor pay items, including the latest change orders.

Perform subcontract closeout actions, complete file documentation and forward subcontract files to storage.

Randstad On-Site at Genzyme Corporation; Cambridge, MA

Buyer/Planner (February 2007-April 2007)

Purchase raw materials and manage raw, work in process, and finished goods inventories to ensure a controlled flow of approved materials to meet production requirements and in accordance with government regulations and EH&S policies; Work with Manufacturing, Quality Control, and Customer Service to ensure items are ordered, processed, and planned in a timely and accurate manner.


Senior Buyer (August 2006–November 2006)

Oversee the procurement of goods and services; Review purchase requisitions and supporting documentation submitted by field personnel and process in a timely fashion.

PARSONS BRINCKERHOFF QUADE & DOUGLAS; New York, NY (January1993- December 2005)

Senior Sub Consultant/Sub Contract Administrator (January 2001-December 2005)

Responsible for the full range of contract administration duties such as: Formation and administration of large, complex Sub consultant Agreements and Sub contracts; Prepare Request For Proposal/Qualification Package, Proposal evaluation, Source selection, Perform Price/Cost analysis, Chair Selection Committees, Prepare Independent Assessment, Prepare Record of Negotiations, Monitor performance, Review and approve invoices and conduct closeout.

Managed Maximum Budget Line Item Amounts for Direct Salary Costs, Indirect Costs, Base Fee, Incentive Fee, and Direct Expenses.

Supervise and serve as a mentor for less experienced staff.

Act as primary liaison with internal and external auditors during procurement audits.

Assist the Project in achieving its goal of 11% Disadvantaged Business Enterprise participation.

Manage entry of contractual data into the contracts/accounting database.

Lead proposal efforts for new competitive and sole source procurements.

Provide direction for the continuous improvement in procurement and contract productivity and efficiency including standardizing procedures, automating boiler plate documents, and using technology to streamline procurement functions.

Assist in responding to Freedom of Information Act Requests.

Contract Administration Specialist (January 1996- December 2000)

Responsible for administration of contracts by performing the following functions: Establish database management system for all outgoing and incoming correspondence; Monitor performance for conformance to commercial terms and conditions; Review and approve invoices; prepare modifications to documents; collect, analyze, and disseminate deliverables as specified in the contract.

Prepare modifications to documents; Collect, analyze, and disseminate deliverables as specified in the contract.

Recommend to Project Management specific actions in solving and attending to administrative problems on commitments involving high monetary expenditure or risk, engineered technical specifications or supplementary commercial conditions.

Produce reports showing contract value, percent of completion, funding updates, and available funding.

Conduct closeout review of the contract documents.

Contract Formation Specialist

Prepare advertisements for public bidding of contracted goods and services ; Conduct pre-bid meetings, prepare list of respondents to advertisement, form bid documents; issue bid requests, issue meeting notes, issue addendum to bid documents, receive bids, evaluate bids commercially for fair and reasonableness, prepare recommendation letter and form and issue contract for execution.

Conduct award meeting for the purpose of ensuring complete understanding and agreement between the awarding authority, the Client and supplier on all contractual terms.

Responsible for adhering to the Uniform Commercial Code and Federal Acquisition Regulations as well as State regulations and laws.

Ensure Departmental Policies and Procedures are reviewed and revised as technology and business conditions change.

Maintain Master Contract Forms.

Senior Buyer (January 1993-December 1995)

Responsible for formation and issuance of purchase orders by performing the following functions: Prequalify bidders, form and issue Invitation to Bid package, receive bids, prepare bid tabulations/summaries and recommend selections and prepare and commit orders.

Responsible for the administration of purchase orders by performing the following functions: Establishing files and purchase order controls; Working with suppliers to ensure performance and compliance with contract terms, conditions, and scope.

Coordinate with in-house departments to achieve the understanding needed to process material requisitions.

Expedite delivery schedules and provide detailed reports summarizing overall project purchase order status.

Processed annually approximately 1,300 requisitions for non-engineered goods and services.

Procured wireless phone service which reduced monthly project costs by 50%.

Instituted a Stockless Office Supply Program which reduced ordering, inventory, and carrying costs by utilizing the latest internet procurement technology.


Masters in Business Administration

University of Massachusetts; Amherst, MA

Bachelor Degree in Business Administration

University of Massachusetts; Amherst, MA


Mr. Nick Dunn, President & CEO

Integrated Federal Solutions

11951 Freedom Drive

Reston, VA 20190


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