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Customer Service Home Health

Wilmington, Delaware, United States
February 05, 2019

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Stephanie Moser

*** ******* ***** **********, ** 19802



Trader Joe’s 08/18 - Present

Crew Member- Wilmington, DE

•Self-educated about products to share knowledge with customers, and answer questions promptly

•Operate cash register in a friendly, efficient manner, while being respectful of customers’ time

•Offer suggestions for meals and entertaining

•Receive, unload and verify deliveries

•Exercise proper food handling procedures

•Work with a sense of urgency within designated timeframes

•Seek out new assignments and responsibilities

•Discovering ways to improve processes

My Best Friend Pet Sitting Service 11/17 - Present

Owner / Founder- Wilmington, DE

•Owner and operator for a Wilmington, DE based pet sitting service with multiple residential clients

•Walk, feed, care for dogs, cats, and small animals on a daily, weekly and monthly basis

BAYADA Home Health Care 05/17– 11/17

Client Services Associate- Wilmington, DE

•Achieved a 10.8% growth in Q3 2016 via employee retention and client satisfaction

•Grew Heart Failure PPS Admissions by 200% YOY looking at 2015 versus 2016

•Cross-Collaboration Program Ambassador with other BAYADA offices referring hundreds of clients to various specialty practices

•Developed long-term relationships with referral sources, payers, and community organizations to market and expand client base, primarily selling from the desk

•Handled all inquiries and referrals in the Home Care Home Base tracking system

•Obtained insurance confirmation, authorization from third party payers through coordination with internal BAYADA offices, third party payers, clients, and clinical managers

•Facilitator for clients, families and care teams, monitoring a caseload of 120-150 clients

•Scheduled all field employees, based on competency and availability, to provide care to clients

•Provided actionable feedback to employees - recognition, pay rate changes, and counseling

Associate 11/14 – 05/17

•Processed incoming clinical notes and activity records

•Created personnel files and client charts

•Tracked physician orders, client satisfaction surveys, and employee compliance

•Processed payroll for approximately 40 field employees on a weekly basis

•Team collaborator with office staff: answered phones, greeted visitors, generated correspondence

Focus Behavioral Health 11/13 - 11/14

Administrative Coordinator – Wilmington, DE

•Coordinated patient schedules, related to patients’ needs and diffused stressful situations

•Discerned and resolved patients’ insurance denials and/or balance inquiries

•Prepared patients’ collections statements

•Quickly adapted to frequent changes/rotations in the different office positions

•Processed and completed medical record requests

•Team collaborator with staff: Answered phones, greeted visitors, generated correspondence

SKILLS: Proficient with Microsoft Office Suite, Strong knowledge of HIPPA Regulations, Highly trainable and adept to new technologies.


Bachelor of Science in Liberal Arts – Wilmington University 2013

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