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Customer Service Manager

Location:
Acworth, GA
Posted:
February 05, 2019

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Resume:

Judith Wanjiru Kimani

Acworth, Georgia, 404-***-****, ac8efh@r.postjobfree.com

Professional Summary

A dedicated Compliance and Regulatory Auditor with experience in Audit projects in operation management, risk and control plans. Exceptional attention to detail in identifying issues during audits and offering solutions to bring these to close. Able to work well independently with little to no supervision or as a member of a professional accounting and auditing team. Core Qualifications

• Framework: COBIT, COSO

• Regulations: SOX Compliance, FDCPA, ECOA/Reg B, FCRA, TILA/Reg Z, TCPA, SCRA, UDAAP, TCPA

• Tools: IDEA, TEAMMATE, ACL, Access, Microsoft SharePoint, Visio, V-Look Up, Pivot Tables and Charts

• Possess strong analytical, communication and organizational skills

• Strong attention to detail, and analysis and decision making

• A team player who works well with others with great multi-tasking skills

• Open minded with strong ability to work in a multicultural environment

• Strong leadership, project planning, and management skills Education

Certified Internal Auditor (CIA) Certification Expected 3 rd

Quarter 2019

Institute of Internal Auditors

Master of Science in International Policy Management May 2018 Kennesaw State University

Graduate Certificate in Leadership and Ethics December 2017 Kennesaw State University

Bachelor of Arts in Geography and Sociology November 2000 University of Nairobi, Kenya

Relevant Experience

CarMax Auto Finance - Kennesaw GA May 2006 – Present Sr Compliance Auditor (April 2015 – Present )

• Develop and execute audit programs to ensure CarMax Auto Finance compliance with federal and state laws and regulations in a complex, multi-state environment including FDCPA, ECOA/Reg B, FCRA, TILA/Reg Z, TCPA, SCRA, and UDAAP bodies of law.

• Plan and execute both scheduled and ad-hoc audit assignments in compliance with the state and federal laws and regulations bringing about a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, controls and governance processes within CAF

• Take a lead role in the development of value-added services (i.e. process improvements and best practice policies) for different operational areas to prevent reoccurrence of audit findings.

• Drive the development and execution of the annual audit plan including evaluation of risk, scope of testing and required resources.

• Review and test internal controls throughout the company by evaluating the design appropriateness and operating effectiveness of controls.

• Prepare and issue timely audit reports on audit findings and assist department managers develop action plans to address identified risks and control challenges.

• Prepare neat, detailed, understandable and cross-referenced work papers to evidence work done that comply with standards for professional practice in compliance audit.

• Coordinate and ensure timely completion of external audits and examinations by regulatory bodies, conduit banks; securitization parties and state audits.

• Follow up audit recommendations to ensure timely implementation and action to mitigate identified risks.

• Identify and profile various risks inherent in specific audit assignment and jointly agree on risk mitigation factors with the department managers.

• Design presentations and training materials for various internal training / education sessions for the organization.

Compliance Auditor I ( Mar 2011 – Mar 2015)

• Independently completed testing on low, medium and high complexity internal audits and ensured the company’s compliance with FDCPA, ECOA/Reg B, FCRA, TILA/Reg Z, TCPA, SCRA, and UDAAP bodies of law.

• Assist in external audits and examinations by regulatory bodies, conduit banks and securitization parties.

• Performed operational, compliance and some financial and IT audits in accordance with COSO and COBIT internal control framework.

• Assisted in the creation of audit work papers for compliance and regulatory audits.

• Analyzed audit results and determined impact and risk to the business.

• Reviewed and analyzed internal controls in place and reported on the effectiveness of these controls.

• Assisted in drafting audit reports under the guidance of the Sr. Compliance Auditor or Sr. Manager.

Lead Senior Specialist ( May 2006 - Feb 2011)

• Performed quality assurance audits and associate call monitors to ensure compliance with UDAAP, SCRA, FDCPA and Bankruptcy regulations.

• Available and visible in the department and motivated, assisted and answered associate questions, and monitored productivity.

• Assisted with training and development of new and existing associates.

• Generated reports to help measure and monitor the success of the department.

• Maintained positive working relationships with associates, vendors, and provided excellent customer service to internal and external customers on accounts in bankruptcy status.



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