248-***-****

ac8eet@r.postjobfree.com

AMY BARNES

PROFESSIONAL SUMMARY

High energy team player is seeking to join a team with a well-grounded and growing company. Ideal company would use my expert leadership, salesmanship, and ability to multitask to exceed expectations and add excellence to all tasks assigned. My background allows me to have a diverse knowledge base, with a clear understanding of customers, profits, and allows me to work positive in many work environments.

CORE COMPETENCIES

• Time Management • Critical Thinker • Detail Oriented

• New Hire Onboarding • Able to Multi-task • Experienced Trainer

• Problem Resolution • Interview & Selection

of New Employees

PROFESSIONAL EXPERIENCE

Estate Information Services, Troy, Michigan 2012-2018

An estate planning company that provides estate planning information to the demographic of 55-85 year old’s. They offer a no cost, no obligation meeting with an estate advisor so the prospective client is provided comprehensive estate planning information. The appointments are set through a call center, seminars and trade shows.

Office Manager 2014-2018

• Multi-task and complete multiple projects with accuracy and within a specified timeline

• Liaison and Trainer of Estate Advisors and Financial Planners

• New Hire Onboarding

• Timesheet processing for 20 employees

• Manage Building Supply orders

• Project Management of Seminars/ Shows and Company Events

• Data Management, Quality Control of New Client Information

• Create Step by Step manuals for processes done throughout the company

Key Accomplishment

• Worked with the Salesforce Administrator to streamline information in the CRM. Create reports that are specific to the needs of each individual department.

VP of Training and Account Executives 2013-2018

• Trained New Hires and ongoing training for all Account Executives

Key Accomplishments

• Increased the call center average dial to appointment conversion rate from 16% to 36%

• Increased the Account Executive talk time from 31 seconds to 51 seconds

• Created training manuals for Account Executives

• Through a design update of all business cards, by including cell phone numbers, the phone contacts were increased by 30%

Account Executive 2012-2013

• Schedule appointments for Estate Advisors from cold calling leads.

• Meet personal sales goals

Allegra Direct Communications 2009-2011

A contact center providing customer service to some of the largest health care, pharmaceutical, and consumer based product companies in the world.

Account Manager 2009-2011

• Multi-task and complete multiple projects with accuracy and within a specified timeline

• Problem solving/ Issue resolution for customers

• Startup of new accounts

Shores Medical 2007-2009

A medical office providing care to patients with two physicians on staff.

Administrative/Front office assistant 2007-2009

• Multi-task and complete multiple projects with accuracy and within a specified timeline

• Problem solving/ Issue resolution for customers

• Answer phones

• Set appointments

Contact this candidate