Scott Harbarger

**** ********* **.

Fair Oaks, CA 95628

916-***-**** ac8eeq@r.postjobfree.com

Objective

Have been a motivated self-starter for all my life, from my experiences in the military where I was decorated for service, to my many positions with various agencies and companies within the Sacramento region. I have demonstrated leadership, maturity, and the basic understanding that it is not enough to have a job, as it is to do the job. I have over a decade in customer service and am quite adept at delivering documents under crucial time restraints, when jobs and payrolls are dependent upon these time sensitive documents. I can juggle multiple tasks and responsibilities, while managing others in effectively running a department to not only meet the requirements of the job, but to affect and deliver improved customer service, to develop and retain customer loyalty and satisfaction

Major Strengths and Skills

Skills

Am proficient in Microsoft Office and can type around 40 wpm.

Strength’s

•Completion of task oriented

•Work well under pressure

•Highly organized

•Highest standards for customer service and the impact that it can have on the business

•Dedicated to performing the necessary work to get the job done and done right.

Experience

01/05/2018 – 02/05/2019

Tax Preparer for Liberty Tax Service, references are available upon request. CTEC certified and bonded.

02/07/2017—04/25/2017

Temporary assignment as Customer Service for a local insurance company.

Handled a high volume of calls while processing work. Really nice environment and enjoyed the experience very much.

11/02/06 – 04/30/2015

Inszone Insurance Services, Inc.

2790 Citrus Rd, Ste C

Rancho Cordova, CA 95741

Supervisor: Norm Hudson 916-***-****

Customer Service, Head of Customer Service/Department Manager – Commercial Property Lines

This agency which was originally Cal Comp Insurance Services was sold to Proven Insurance and ultimately sold to Inszone Insurance Services. I started in customer service as an account manager, and within two years became head of the department, after working in that position for a year, I was awarded the Sales Manager position which I held for two years. I have worked with the following lines of business: General Liability, Commercial Property, Commercial Auto, and Workers Compensation and Inland Marine. I have experience and knowledge of the surplus lines markets and have also worked with professional liability and bonds. I have also assisted the agency in sales as well, with various commercial lines products, I am licensed as P & C Sales Associate.

I worked temporary jobs while going to school and obtaining both of my insurance licenses during the period between Fireman’s Fund Insurance Co., and CalComp Insurance Services, Inc.

09/22/03 – 11/10/05

Fireman’s Fund Ins. Co

2995 Prospect Park Dr, Ste. 200

Rancho Cordova, CA 95670

Supervisor: Lori Stanton. 800-***-****

Assistant Underwriter

Undertook Dental Professional Liability Program in Sept 2003. Using pre-determined guidelines, I reviewed each account for compliance to the guidelines and standards that qualify each account and referred any account that did not meet our standards to the senior underwriter for further review. Made underwriter decisions when reviewing the accounts, and was responsible for issuing policies and endorsements, as well as cancellations and renewal issuance. Always made time restraints and assisted with our team to take this book of business which was behind in data being processed by nearly 8 months, and within 4 months, had the book current, and had even gone back and corrected the mistakes that had occurred in the prior administration of the book of business.

04/00-05/03

American Driving Records, Inc

PO Box 1970

Rancho Cordova, CA 95741-1970

Supervisor: Robert Scholtz. 916-***-****

Sales Associate

I was solely responsible for the implementation and continued sales operation for the DSL division. We originated nearly 500 sales within a 1-year time frame. I was also responsible for providing interactive sales promotions at trade shows and conventions. After DSL sales were discontinued due to market influences (host companies went bankrupt), I was switched to selling MVR’s and replaced the 6 current salespeople with myself and one other individual. During the next 8 months, we brought in nearly 400 new customers, and were so successful the company was purchased by First American, a national conglomerate.

4/91-04/00

Wasserman & Associates 916-***-**** x312

1029 56th St.

Sacramento, CA 95819

Supervisor: Rick Wasserman

Commercial Lines CSR

Provided Policy Issuance and Maintenance: helped in marketing and rating of applications, conversion of paper-based application to computer version (went paperless under my direction), did policy review for accuracy, reporting all deviations from the original application to the appropriate producer. I helped maintain and expand their computer network and systems for nearly 10 years. Worked with contractors predominantly in this medium sized insurance agency, from everything from there policy maintenance, to requesting endorsements, maintaining bonds, and assisting the customer in filling out the applications for liability, property, inland marine, and bonds and commercial auto. Worked with this agency owner for 9 years, before I went into sales full time.

Education

1995 American River College, Sacramento, CA

Completed CAD (Computer Assisted Drafting) courses

1979 Columbus Technical Institute, Columbus, OH

Completed Assembly Programming Language and Fortran Programming courses

Completed 3 years 1970-1972 1975-1977

1970 – 1977 The Ohio State University, Columbus, OH

Completed 3 years of coursework majoring in Computer Science

1970 Jackson High School, Jackson, OH

Completed HS in 1970

Military Service

Served in the US Army in 1972-1974 - Clerical Specialist located at HQ Europe near Frankfurt, Germany

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