Ana Lucia Anderson Vilches

Excellent Customer service. Bilingual Spanish. Strong oral/communication skills. Streamlined office to run successfully. Capacity to prioritize tasks and work under pressure. Ability to learn new systems/applications and interact with various personalities (at all levels). Detail oriented, focused, positive, self-motivated, no give up attitude. Experienced in HRIS, Human Resources Information System, Paycom, ADP Workforce, MS Office Suite (Outlook, Word, intermediate in Excel, PowerPoint), Google, Google Drive, Photoshop. Alphanumeric data entry with accuracy.

Achievements

●Developed innovative marketing initiative that delivered 23% increase in customer retention versus previous program.

Other

●Desire to do and achieve brilliant things!

●Authentically curious, I enjoy learning and improving myself.

●Integrity is fundamentally important to me.

●Desire to make a real difference.

●Maintain a Self-Development Attitude.

●Passionate about life, my loved ones, and living a healthy lifestyle.

Experience

May 2018 to October 2018: Sign Resource Identity Group, Maywood

HR Coordinator (Lay Off)

●Responsible for new hire onboarding process: coordinating interviews and providing job description

●Delivered administrative support within the Human Resource Department

●Prepared personnel forms

●Maintain employee personnel records and files

●Interacted with all levels of employees and assist with questions as needed

●Maintained company bulletin boards with company communications

●Assisted in other special activities and responsibilities as needed

●Do full cycle recruiting helping to staff the warehouse, office roles, as well as drivers

●Scheduled New Hire & Temp orientations, included I9, W4, new hire packets in English/Spanish.

●Maintained any updates/changes in ADP (direct deposit, PTO, hours, health care, etc.)

●Provided customer service support to staff during office hours daily.

●Built professional relationships & trust with both new hires and staff.

●Worked closely with temps on probation.

●Miscellaneous projects as needed.

May 2017 to March 2018: Special services for Groups (SSG), Los Angeles

HR Assistant II (Lay Off)

●Responsible for entering all new hires in ADP Workforce, providing PRC.

●Scheduled and assisted in New Hire Orientations, which included completing and providing live scan form and providing new hire packets as needed.

●Maintained any updates/changes in ADP for new hires as needed.

●During Orientations, reviewed/collected and checked off items on Section A (excluding benefit related forms). This includes Job Description and collection of minimum qualifications.

●Provided copies of all applicable forms and/or documents.

●Provided customer service support to new hires via email and telephone.

●Miscellaneous projects as needed.

Oct 2016 to Feb 2017: Western Pulp & Paper, Downey

Admin Assistant

●Greeted visitors, directed them to the respective employee office/desk.

●Managed access key cards, registered office visitors with security desk, etc.

●Routed telephone calls, provided data/customer service support, data entry, and distribute correspondence, scheduled meetings. (I.e.: coffee service, catering, snack deliveries).

●Negotiated contracts and managed multiple vendors.

●Received/sorted mail, packages, prepared outgoing mail.

●Handled the purchasing of office and kitchen supplies.

●Ensured beverages are stocked in conference room.

●Translated HR employee manuals from English to Spanish.

●Assisted with miscellaneous daily tasks, projects on the HR/Finance team as needed (filing, payroll tasks, revising documents, PowerPoint presentations).

Mar 2016 to Sep 2016: LA County Probation Dept., Downey

Promoted to: Staff Assistant I

●Assisted Deputy Exec. Asst. in processing confidential, critical documents for Chief’s meetings, training, etc.

●Reserved conference room, catering, and managed calendar.

●Replied to emails, answered phones as back up.

●Prepared and finalized correspondence, documents, forms; ensured all materials submitted for approval are accurate, complete, all relevant information, attachments, clearances, etc. are included information of a confidential or sensitive nature.

●Managed multiple priorities according to deadlines, working independently and in a team environment.

●Worked collaboratively with CFO, CEO, VP, directors, and managers toward common goal.

Apr 2015 to Feb 2016: LA County Probation Dept. - Central Juvenile Hall Center, Los Angeles

Account Services

●In charge of retrieving, distributing building issues (work orders) for minors, staff till they are resolved.

●Worked closely with outside contractors (plumbers, HVAC, locksmith, pest control, etc.).

●Managed database, work orders, monthly reports,

●Worked independently and closely with Director.

●Daily/physically walking/ inspecting minors and staffs’ units.

●In charge of escorting/calling outside contractors.

●Successful in building trust, positive rapport with staff.

●In charge of maintaining logs, work orders, tracking numbers, report logs daily.

●Distributed county keys and badge to be checked in/out daily.

Apr 2011 to Feb 2015: Home Beauty Equipment, Bell Gardens

Office Manager / Personal Assistant

●Worked closely with owner to generated/endorsed sales and marketing for new business.

●Assisted owner in compiling legal documents (i.e.: consignment, contract agreements).

●Independently interviewed new hires.

●Proofread and translated materials.

●Managed office from open to closing.

●Social media, maintained company's website, worked with owner to create company database, mailed customers’ orders via USP and in person locally.

●Customer service.

Education

BAY PATH UNIVERSITY

Pursuing BS Degree in Criminal Justice: Offender Rehabilitation & Victim Advocacy (2019)

Academic Honor/Awards

●GPA - 4.0

●President's & Dean's Honors List 1

●Alpha Phi Sigma

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