Data Analyst Customer Service
Resume:
MICHAEL (MIKE) SIBLEY
ac8eek@r.postjobfree.com
QUALIFICATIONS:
Over 15+ years of documented success managing and working in large-scale IT SDLC environments
Experience working with customers and business partners to develop strategic and tactical solutions to support business objectives
Recognized for problem solving, team building, and negotiating skills
Strong interpersonal communication and presentation skills
Recognized for providing technical leadership on development initiatives
Demonstrated ability to bring projects to successful closures using my ingenuity, facilitation skills, ability to work the corporate structure, and commitment to my work
Experience working on a highly matrix development initiatives
Ability to understand and formulate a strategy while undertaking tactical projects
Ability to influence areas not under direct supervision
Ability to follow up on problems and see through to resolution TECHNOLOGY SKILLS:
Platforms Productivity Tools Project Management Development Tools
• Alteryx
• SAS
• Microsoft
• IBM
• Oracle
• Client-Server/ Thin Client
technologies
• Alteryx
• Caseware IDEA
• SAS – SAS EG
• Microsoft Office Suite
• Microsoft project
• Visio Technical
• Microsoft Access
• Microsoft Office/Exchange
• PowerPoint
• Tableau (moderate)
• Data Mining Trend
Analysis
• Use-Case Analysis
• Contextual Inquiry
• Waterfall System
Development Life Cycle
• Business Analyst/Project
Management (all phases)
• Requirements Gathering &
Analysis
• Prototyping
• Alteryx
• SAS – SAS EG
• Software Configuration
Management Oracle and
DB2 Requirements Analysis
• SDLC
• CRM
• SQL – ETL
• Oracle
EMPLOYMENT HISTORY
Data Analyst
Cherry Bekaert December 2016 – October 2017
Invoice analyzer development – Alteryx application development toolkit
Requirements gathering
Application design and development
Journal Entry analysis and reporting – custom inhouse tools developed for Excel and or IDEA
Audit analysis and documentation – analysis and reports based on above tools
PDF to Excel conversion - Caseware IDEA, lead/train group of Associates in use of product Business Analyst
Veredus (BB&T) May 2016 to September 2016
Electronic Records Management – examine electronic records and verify that they are in compliance with corporate and federal guidelines, initial data gathering phase
Establish Class and all associated Elements -
Determine Retention Policy – Policies set by federal standards for electronic records, from immediate to archive to disposal
Validate findings with Stake Holder
Data Analyst Specialist II – UMLER/ (Railroad Inventory) Project RAILINC Cary, NC June 2008 to January 2016
Use SAS to analyze rail industry specific data for decision/problem analysis and resolution
Provide custom reports for our rail customers and internal users
Provide Analytical support for industry committees and internal management decision making processes
Create custom reports that help interpret the state of the railroad inventory
Data Mining and Analysis using SQL and ETL methodologies
Requirements gathering for future enhancements
Responsible for developing a transition plan to Product Support for new application being deployed to replace a 40- year-old application. Developed training material, conducted training classes and information seminars.
Responsible for maintaining Reference Data for new application and its associated documentation Business Analyst – Electronic Records Management 2007 t o 2008 FIDELITY INVESTMENTS Durham, NC
Responsible for gathering, analyzing, and creating a comprehensive inventory of electronic records created, managed, and stored by FBC applications systems (approximately 300 applications)
Identifies all application systems developed by FBC as part of a structured data review of its electronic records inventory
Determine whether all electronic records managed by FBC application systems are being appropriately retained in accordance with regulatory, legal, and operational requirements
Analyzes FBC electronic records to determine that appropriate backup procedures and tape classification exist for electronic records managed by the FBC application systems Business Analyst
NORTHERN SERVICES Raleigh, NC (Car Quest) 2006 to 2007
Responsible for gathering systems requirements, enhancement and change requests for a special order system for low sales movement car parts for CARQUEST Corp.
Responsible for monthly distribution centers and stores sales reports for North America.
Responsible for reporting system performance on the corporate and vendor order entry systems. Responsible for validation of parts catalog between the corporate system and the vendor systems. Business Systems Analyst
NORTHROP GRUMMAN (USPS) Raleigh, NC May 1998-Jan 2006 SDLC applications: analyzed, designed, developed, tested and implemented individual modules for the United States Postal Service (USPS)
Call Center application set using both Client-Server and Thin Client technologies, using Oracle and DB2 services. Directed the software developers through the development cycle and subsequent enhancement and maintenance of the project (SDLC). Projects includes:
• Web-based tracking and research application for monitoring USPS Express Mail worldwide.
• Client-server based tracking system for Domestic Express Mail. EDUCATION:
MISSOURI NSTITUTE OF TECHNOLOGY KCMO
B.S. in Computer Science
STERLING COLLEGE, STERLING, KS
B.S. in Natural Sciences (Chemistry/Biology)
Relocation - No
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