Eldridge Stimmel

**** ** ** ****** #***, Oklahoma City, OK 73112 405-***-**** n

Objective

To move up in the company through work excellence, customer and co-worker relations, and exceeding company metrics.

Education

ASSOCIATE OF ARTS MAY 1995 ROSE STATE COLLEGE

Skills & Abilities

MANAGEMENT

Team lead for all questions and concerns in all customer service jobs.

SALES

Upsell of company products

COMMUNICATION

Publication on a variety of topics in newspapers and newsletters

Experience

DELL SENIOR TECHNICAL SUPPORT ANALYST – SHORT-TERM CONTRACT

Technical support for all Dell platforms, to include hardware diagnosis/assembly/disassembly/replacement

Software diagnosis/uninstall/reinstall

Configuration and diagnosis of existing configurations, to include BIOS, multiple monitors, RAID

FREELANCE COURSE DEVELOPER SELF JANUARY 2018 – PRESENT

Development of fiction and nonfiction writing education

Latest work, From Zero to Fifty Thousand Words and Beyond: Get that Novel from Your Head and Onto The Page, available on Udemy.

CUSTOMER SERVICE HOBBY LOBBY JUNE 2017 – JANUARY 2018 CONTRACT

Responsible for addressing customer and store concerns via phone, e-mail, and written correspondence.

FREELANCE WRITER SELF DECEMBER 2016 – JUNE 2017

Freelance fiction and nonfiction writing. Several examples available at https://wordpress.com/view/proofintheread.wordpress.com

CLAIMS SERVICE SPECIALIST CSAA MARCH 2015 – DECEMBER 2016

Responsible for investigating claims of auto accidents, determining if coverage applies, liability and percentages of liabilities, explaining the liability decision to the affected parties, explaining auto coverage and how it applies to the particular situation, negotiating with adjusters from other companies, preparing files for arbitration, preparing files for subrogation to recover money spent on claims, setting up repair services for affected parties, addressing any concerns/complaints by the affected parties, assisting team members with workload and newer adjusters with any claims-related needs.

TECHNICAL SUPPORT/CUSTOMER SERVICE AT&T FEB 2011 – DECEMBER 2015

Responsible for troubleshooting cellular connections and cellular issues; providing instructions for the use, set up, and maintenance of cellular phones; resolving billing issues, especially those surrounding cellular data usage, international usage, and cross-border roaming; ensuring prompt resolution of service issues and satisfaction with those resolutions and the company as a whole.

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