Customer Service Sales
Resume:
Anthony Frison
Saint Paul, MN. ***06
**************@*****.***
● 10+ years Customers Service Experience; Energetic, Upbeat Personality.
● Active Listening, Problem Solving Skills.
● Organized with Attention to Detail
● Highly motivated with the ability to Multitask to meet scheduled deadlines in a fast-paced service driven environment
● Works independently or as part of a Team
● Excellent Communication, Customer Service, and problem-solving skills, along with
● Experienced with Microsoft Office, excel, and outlook, typing 35 wpm EDUCATION College of Automation 2 years Computer Science PROFESSIONAL EXPERIENCE
CONVERGYS: 12/7/2015 to 12/22/2017 Cross - trained in all areas of the company REDBRICK HEALTH - assisting customers whit their health benefits, and their elections. Explained and assisted with questions regarding Well Being Points. Assisted customers with accessing healthcare accounts and explaining benefits. Sirus XM - Activated callers to use Sirus XM services; as well as trouble shoot access code problems and other questions. DISH NETWORK – Assisted customers with questions and various packages offered by company. Achieved Sales Add- on’s to qualify for bonuses and other incentives.
-EASY REST ADJUSTABLE BEDDING: (082013) (082014) Outbound auto dialing call center, contact sweep stake entries, setting up leads for sale persons in the field. Overcoming objectives, and educating future customers about the importance of a good night’s rest and the health benefits that goes along with it. AEROTEK STAFFING: Arden Hills, MN. (02/2011-8/2011) Temp Customer Service Financial Associate Courteous, Inbound and Outbound Customer Service in a Call Center; answered questions and assisted with changes to their HSA, such as contributions, distributions, election changes and explained the usages of the funds. Also assisted callers with new Customer enrollment and additional card activation assisted them with updating information and various Customer Service needs. Daily interaction with outside agencies to ensure a smooth transition after recent changes to HSA, to prevent any Customer Service concerns.
ADVANTAGE STAFFING: Woodbury, MN. (2/2010-8/2010) Temp Customer Service Care Rep. Inbound Customer Service in Call Center; answering calls for individuals who were invested in assisted living arrangements. Answering questions and providing them with options and benefit changes for their current situation. COMCAST Saint Paul, MN. (6/2000-10/2009) Customer Account Executive Excellent customer service skills, resolves customers problems and questions with effective problem-solving skills and courteous customer interaction. Handled over 100 calls per day in a call center environment; retaining customers and up selling additional services to meet goals and objectives. Ability to deescalate irate callers while building rapport using a soft, listening, tone, research, and courteous skills on every call. Assists customers with exceptional computer skills and knowledge in sales, updating customer’s accounts, and processing orders; schedule new installations and repairs, take payments via credit cards or checks over the phone, answer all billing questions and apply any credits that are owed. SPORTSMAN’S GUIDESaint Paul MN. (1995-1999) Customer Service Responsibilities included: assisting customers with telephone orders and tracking lost, missing or late shipments for an inbound call center. Offer other products and meeting goals. Assisted Senior Staff with new coworkers by answering their questions and taking supervisor calls for them
RIVERTOWN TRADING COMPANY, Saint Paul MN. (1991-1994) Warehouse Supervisor Lead of the Bulk Stocking Dept. Duties included assigning tasks to employees, maintaining systems and records. Used computerized management systems to locate and move merchandise to stock picking and bulk shelves. Had additional responsibilities of training
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