Customer Service Medical
Resume:
Nicole Brooks
Customer Service Advisor
Detroit, MI 48228
**************@*****.***
To obtain a position where I can utilize my expertise working in a customer service environment and or performing duties as a patient advocate within an aggressive organization that will offer advancement opportunities.
Authorized to work in the US for any employer
Work Experience
Customer Service/ Order Generation Department
Metro Medical Equipment - Livonia, MI
October 2016 to Present
• Process customer service DME orders for same day, stat, and future deliveries to patients
• Assign serial number to orders for delivery tracking purposes
• Track and research lost equipment
Customer Service Advisor
Homecare of Michigan/Beaumont Home Medical Equipment December 1998 to November 2015
Evaluate patient account for processing orders
Greet patients
Service multiple hospice agencies as a liaison
Verify medical coverage and benefits
Receptionist
Homecare of Michigan, Medical Records
January 1997 to December 1998
Entered and filed patient information
Created new patient files
Xerox copies
Answered the phone
Greeted customers and vendors
Processed incoming and outgoing mail
Student Library Assistant
Detroit Public Library
January 1992 to January 1997
Shelved books
Answered phone calls
Answered questions from customers
Typed book list
Entered new books in the library log system
Organized display cases
Education
Bachelor's
Ashworth College
June 2010 to Present
High School Diploma
David Mackenzie High School
June 1992
Skills
CSR, Call Center, Customer Service
Additional Information
SKILLS:
Customer Service
Navigation of multiple insurance websites
HCPS, ICD9, ICD-10
Organization/Time Management Skills
Microsoft Office Suite Products
CPR+, Dezine
DME Works
Rollins
HIPPA Compliance
Mixie, Aviya, and Zulty Telephone Systems Interpersonal Skills/Phone Etiquette
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