Pamela Morrone

ac8ecu@r.postjobfree.com

416-***-****

OBJECTIVE: Seeking a position where my skills and abilities and be further enhanced.

HIGHLIGHTS OF QUALIFICATIONS:

Capable of adapting within diverse environments to meet the needs and demands of the business or clientele

Skilled in software such as: MSWord, Excel, PowerPoint, Access, Internet Browser and E-mail

Experience using general office equipment including: postage machines, parcel scales and sorting equipment, fax, photocopier and scanner

Effective communication, problem-solving and interpersonal skills

Dependable, resourceful and self-motivated

RELEVANT SKILLS:

Customer Service

Experience using a variety of sales techniques to meet company goals and/or quota

Effectively managed copious amounts of customers on a continuous basis while being thorough and resourceful

Ability to handle irate individuals efficiently and compassionately while resolving any concerns or complaints with the highest level of professionalism

Administration

Performed various duties such as filing, faxing, photocopying, receiving/distribution of incoming/outgoing mail and parcels, answering and directing telephone calls and messages to appropriate staff

Proficient in developing and maintaining client relationships

Organize and delegate work to employees

House Keeping

Clean, organize and sanitize kitchen & bathrooms

Wash & change linens & laundry

Deep clean problem areas as needed

Sweep, vacuum & mop floors

Remove trash & debris to collection receptacles

Straighten, clean and restock bathroom

WORK HISTORY:

Housekeeping/Laundry Aid, Ehatare Retirement / Nursing home, Toronto, ON 2018-current

Office Assistant / Dispatch, Commonwealth Appliance Service, Toronto, ON 2015-2018

House Keeping, Self-employed/Casual, Toronto, ON 2011-Current

Customer Service & Administration, Wood Green Mental Health and Developmental Services 2011

(Internship), Toronto, ON

EDUCATION & TRAINING:

Medical Office Procedures and Medical Billing Certificate, 2014

Academy of Computers & Employment Working Skills Centre

ServSafe Food Handlers & Toronto Public Health DineSafe Certificates 2013

Cashier Training Certificate 2013

Smart Serve Ontario 2012

Customer Service Excellence, Ontario Tourism Education Corporation (OTEC) 2012

Wood Green Community Services, International Computer Divers License (ICDL) 2011-2012

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