Customer Service Manager

Jennifer A. Cook

** *** ******* **

Wendell, NC *7591

919-***-****-cell

ac8eco@r.postjobfree.com-email

I am looking for a full time position. My availability is Monday-Friday between 8am and 5pm (with some flexibility).

I have excellent customer service, communication and interpersonal skills. I am an outgoing person who learns new skills quickly. I enjoy working with and being of service to people of all ages.

I have experience teaching in early childhood education as well as serving people in home health as a PCA.

I pride myself on doing a good job with a smile and meeting deadlines.

I am very organized and detail oriented. I am a mature woman who takes responsibility seriously. I am punctual and hard working.

I am seeking an opportunity to work in a positive environment where I can be part of a team committed to excellence.

I strive to be an asset to those I work for.

EDUCATION:

Attended Rio Vista High School K-Grade 10 Rio Vista, TX 1977-1988

Attended Cleburne High School Freshman Year Cleburne, TX 1987

Graduated from Millbrook High School Raleigh, NC 1988-1990

Attended North Carolina State University Raleigh, NC 1990-1991

Attended Wake Technical Community College Raleigh, NC 1994

Earned NC Early Childhood Education Certification

WORK HISTORY:

North Carolina State Public Health Laboratory 1993-1995

306 N. Wilmington St. Raleigh, NC 27601 919-***-****

Data entry in Newborn Screening/Clinical Chemistry

Received and process newborn screening information and clinical chemistry laboratory samples for all hospitals throughout the state.

Self Employed In Home Child Care 1995-1998

In 1995, I opened my first in home childcare. I cared for only two children at a time. I

wanted to give the children in my care the attention they deserved. I cared for one child

from age 6 months to 5 years, when he went into preschool. I became pregnant with my first and only child in January of 1998.

My son was born with a cleft lip and palate in September of 1998, at that time, I became a full time mother, caring for my son's special medical needs.

Organizer and Provider Support Group for Parent of Cleft Affected Infants 1999

In 1999, my son was a year old, and I had experienced the difficulties and fears that came with caring for a child with craniofacial birth defects.

Because of mine and my son's experiences, I approached the hospital he was born in,

Rex Hospital in Raleigh, NC, and asked if I could volunteer to assist other parents whose children were cleft affected.

Together with the assistance of the University of North Carolina's Craniofacial Center's

physicians and parent advocate, Kim Ulrich, we created a free service for parents of cleft affected infants.

We had special bottles called “Pigeon Bottles”, manufactured in Japan, donated to Rex Hospital.

UNC's, Kim Ulrich and I developed and organized on a workshop for the NICU nurses

at Rex Hospital instructing them how to properly use the “Pigeon Bottle”.

I would respond to the hospital hours after a cleft affected child was born to meet and council with new parents to help ease their fears and concerns for their newborn child and teach them how to use these special bottles to feed their child until cleft repair surgery could be performed.

I also began the first Raleigh, NC chapter of AboutFace, a resource and support group for families affected by all craniofacial defects which was founded in Canada in 1985.

Website: aboutface.ca

Chesterbrook Academy 2001-2003

2215 W Millbrook Rd, Raleigh, NC 27612 919-***-****

Lead teacher for Pre-K class and Lead teacher for 2 year old class

Black Belt World 2003-2005

2821 Spring Forest Rd, Raleigh, NC 27616 919-***-****

After School Program Director (Part Time)

I created and ran the after school and summer camp program. I also was an assistant

instructor and instructor for the “Young Tigers” (preschool age) program.

York Elementary School 2003

5201 Brookhaven Dr., Raleigh, NC 27612 919-***-****

Teacher Assistant in K-3rd Special Needs Class and One on One Student Assistant

Black Belt USA 2005-2007

7035 Village Park Dr. Knightdale, NC 27545

Co-owner/Head Instructor/Programs Director/Head of After School and Summer Camp

Programs

I created and ran the after school and summer camp program in addition to being an

Instructor for all age groups.

I was also in charge of inventory, student enrollment and retention.

Second Home Childcare 2007-2013

921 Three Sisters Rd. Knightdale, NC 27545

Self-employed In home childcare

Please see my web site for my childcare philosophy and references from former parents

www.missjennychildcare.wordpress.com

Right At Home Home Health Care Agency 1/2015-2/2015

2500 Blue Ridge Rd # 312, Raleigh, NC 27607 919-***-****

Supervisor- Debbie Fick

I was a PCA with this agency. I cared for a patient with dementia in a nursing facility.

Shepherd's Way Farms 11/2015-12/2016 (Seasonal)

Creedmoor Road location

Post Office Box 19107, Raleigh, NC 27619 919-***-****.

Supervisor- Tim Moser

Sales and customer service selling pumpkins, gourds, mums, and assembled arrangements in the fall.

Sales and customer service selling Christmas trees and crafting decorative wreaths November through Christmas Eve.

TEAM Risk Management 2/2016-8/2016

902 Applenook Ct. Wake Forest, NC 27587

Primary care giver (DCP) for adult with special needs.

Helped patient with ADL's, transported patient to work and appointments. Involved patient in the community by taking her to classes and volunteering with Special Olympics.

North Haven Child Development Center 2/2017-4/2017

6620 Six Forks Rd. Raleigh, NC 27615 919-***-****

Supervisor: Joyce Gupton

Teacher Assistant in Pre-K classroom.

AGE Industries 10/16/2017 - Current

3601 County Rd 316C, Cleburne, TX 76031 817-***-****

Supervisor: Kevin Childs

Hired as Accounts Payable Clerk. Received bills and invoices for vendors, determined which division of company was responsible for said bills and invoices, coded accordingly and prepared them for final approval by the General Manager.

Received and compiled expense reports for sales staff.

Fielded telephone calls from the public, customers and vendors, routed those calls to the appropriate division or staff member with in the Cleburne Facility, Corporate Office or satellite location plant.

Assisted Office Manager with filing and other office duties

Assisted Customer Service Department with customer quarries regarding order status.

After two months of employment I was promoted to Customer Service Representative. Responsibilities include receiving and investigating quarries from customers, assist in formulating a solution to the issue and responding to the customer keeping them apprised of their situation.

Receive orders from customers, assign project numbers and set up an account for the order utilizing accounting software. Build specs for the order using design software, determine the necessary materials for the project and place orders for those materials. Ensure design specs are received by Plant Manager so production can begin and coordinate with logistics to prepare for delivery of finished products to the customer.

Assist the Customer Service Manager and assume his duties in his absence.

REFERENCES:

Kevin Childs Burleson, TX 817-***-****

David Green Granbury, TX 817-***-****

Rick Hodges Covington, TX 817-***-****

Kathryn Youngs Raleigh, NC 919-***-****

Tim Moser Raleigh, NC 919-***-****

Debbie Fick Raleigh, NC 919-***-****

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