CURRICULAM VITAE

NAME:-DILLIP KUMAR BARIK

EMAIL:ac8ebv@r.postjobfree.com

At/po:-Gurujang

Via:-Talcher

Dist:-Angul,ODISHA,

Pin:-759100

Mob:-810*******

CAREER OBJECTIVE

Looking forward for a challenging opportunity for a well-managed company in order to contribute my best skill and efficient towards achieving better organizing goal and setting a standard of performable in demanding environment. Also making my best contributing towards the success of the organization and built up my right career.

Academic Qualification

Graduation complete year - 2009.

Higher Secondary passed in the year - 2006.

Madhyamik Passed year - 2004.

Total Works Experience

4 Years 6 months in Aegis Essar Enterprises(Domestic)

4 years 8 Months in TATA Consultancy Service (International UK Process Utility Domain Npower (GAS/Electric)

Working Experience

7 months worked as a CSR (from March, 10 to Oct, 10)

Job Profile

Responsible for taking calls for an inbound Uninor (Odisha) process GSM PREPAID calls. Solving the queries and complaints of the customers on the set objectives in terms of Quality and Productivity, keeping in mind the company policies and Customer Satisfaction.

5 months worked as an SME Floor supporter (from Sep, 10 to Feb, 11)

Job Profile

: Helping agent in call handling

: New update dissemination to the floor population

: Taking Escalation calls if required

: Maintaining daily attendance tracker, Feedback tracker etc

: Maintaining the break adherence of team

37 Months Worked as a Process Trainer Training Specialist ( from March, 11 to 25 June 2014 date)

Job Profile

Train the New Hiring Trainee’ batches as per the predefine training module.

Identifying the need of training and Conducting refresher session for selected.

Tracking bottom quarter agent’s Call quality, audit calls and share feedback

Attrition Control

Tracking agent’s performance for new recruits on floor as in ACHT, customer satisfaction core, and call quality.

Introducing our tools (CRM and other customer data access systems).

4 years 8 Months Work experience in Tata consultancy Service ( from June 14 to 25 Till date)

24 Months as a Process associate

Job Profile

Receives BPEM (Buisness Process exception management) data on daily basis and re-organized and process the data as Per the SOP (standard operating procedure).

Process the data with the help of Tools (CRM, SAP, Decession Tree,)

Interact with the third party dependency to get the customer accurate data via email to correct the customer account.

Some times we directly communicate with the UK customers via Email/Letter for relevant information regarding there account.

36 Months as a senior Process associate(SME)

Job Profile

Prepare daily / weekly reports for different departments as per their standard formats

Prepare onshore client reports on the daily basis and it send to the client by the End of the shift.

Assign work to my team member as per my supervisor instruction.

Help the new members to complete their daily job by within the time line .

Technical Knowledge

I have completed Post graduate Diploma in computer application in 2009.

MS-Office (Good in Word, Excel & PowerPoint) & Internet Knowledge.

I have done post graduate diploma in computer application.

I have Also knowledge about SAP,CRM, transactions .

I have complete Business Analytics Training and Consulting from OrangeTree Business Solutions Pvt. Ltd Kolkata with below certification scores.

Module wise Break up for Mr. Dillip Kumar

Subjects

Total

Marks

Pass Marks

Marks Secured

Percentage

SAS (Base and Advanced)

100

50

75

75%

Data Science & Predictive Analytics on SAS

50

25

43

86%

R Programming

100

50

79

79%

Data Science & Predictive Analytics on R

50

25

36

72%

Data Science Concepts

100

50

81

81%

VBA Macros

50

25

43

86%

Personal Details

FATHERS NAME :-SOMANATH BARIK

PRESENT ADRESS :-AT:-MAHESBATHAN, SALT LAKE SEC.V

:-PO;-BIDHAN NAGAR, KOLKATA-102

DATE OF BIRTH : - 05th JUNE 1989

MARITUAL STATUS : UNMARRIED

NATIONALITY : INDIAN

LANGUAGE KNOWN:-ENGLISH, HINDI, ODIYA

Strength:

Smart working

Self Motivation

Work in Group

Target oriented

Declaration

I hereby declare that the above mention in formations are correct and complete to the best of my knowledge possession of document in proof of the claim made in this application.

Last Update Date:

Place: Kolkata, India

Dillip kumar Barik

SIGNATURE

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