TANYA WRIGHT

PO BOX ****, Midlothian, VA *****

804-***-**** (H) / 804-***-**** (M)

ac8e9q@r.postjobfree.com

EDUCATION

Regent University

2014

Bachelors of Arts in Cinema and Television

Regent University

2021

Masters of Divinity

QUALIFICATIONS

• Strong Education and Technology training background. Curriculum drafting experience

• Hard working team player with Administrative, Office Management, and Executive experience

• Manage all online profiles such as website, video accounts, and social media profiles. IT Helpdesk Support experience. Android and Iphone support and set-up.

• Software knowledge (Adobe Pro CC Suite, Microsoft Office, Camtasia Studio, Final Cut, Premiere, and Articulate)

Technical Qualifications:

Operating Systems: Windows client 2000\XP\7\8, Windows 2008 Server, Apple OS X, Android

Software: MS Office 97\2003\2007\2010, MS Office for Mac 2008\2011, Windows Administration tools, Parallels for Mac, Adobe Creative Suite for Windows & Mac, Symantec Norton Ghost, VPN, Internet explorer, Mozilla Firefox, Google Chrome, Apple Safari, etc., O365. Various types of Anti-Virus, spyware, malware, root kit software. Various remote networking tools. Industry specific software.

Hardware: IBM, IBM/Compatibles; Desktops, laptops, and peripherals. Apple Desktops, Laptops and peripherals. Handheld devices & smart phones; iPhone, iPad, Android based, Windows, etc. Printers; Local, Network, MFP's, etc.

EXPERIENCE

Internal Revenue Service 11/2017 – 5/2018

Contact Representative

• Answer inbound calls regarding taxpayer accounts

• Make adjustments to taxpayer records

• Answer balance due, refunds, and payment

inquiries

• Research tax law

• Set-up identity theft victims new accounts

• Issue Taxpayer Identification Numbers for none

Social Security Number residents

• Verify and confirm identity of caller by using the

disclosure process

Women’s Upgrade Advocacy, LLC 7/2015 - Present

President, CEO, & Founder

• Handle all executive, government, and business affairs

• Recruit and solicit donations

• Assist members with job and government benefit applications

• Web design and app creation. IT Helpdesk support with Windows/Mac and PC/LANS support. Android and iPhone technical support and set-up

Ross 11/2014 - 8/2017

Associate

• Tender cash register transactions

• Stock

• Returns/Customer Service

• Sales floor recovery

Virginia State Police Training Academy

12/2006 - 7/2009

Technical Trainer

• Developed and taught PC/LANS and LMS related

courses. Prepared course material and

reviewed and recommended training aids; prepared

and provided reports on training

conducted. Courses include but were not limited to

Microsoft Office, Agency Operations,

and Law Enforcement Related Affairs

• Designed, narrated and recorded classes for online

university

• Served as second tier Site Administrator for the

Learning Management System (LMS).

Maintained computer equipment, security, and

accountability

• Assisted Academy Staff with special projects and

Technical support and back-up VITA Helpdesk.

Double O Consulting 01/2005-07/2007 Corporate Operations Consultant

• Handled basic accounting functions: A/P, A/R, and billing

• Provided administrative and clerical support for local

small businesses. Performed

business operations assessment for small business

owners such as real estate

brokerages, building contractors, and mortgage

brokers

• Managed all bookkeeping and company compliance

for government taxes and licenses

• Provide remote technical support for Android, Blackberry, Windows and Apple IOS mobile devices. Working in assigned group, supported device activations, hardware, software and network issues and any tickets for laptop cards. Provide support for email setup with MS Exchange per customer needs.

Virtue Mentorship School 01/2007-07/2009 Office manager/It Support

• Handled basic accounting functions: A/P, A/R, and billing

• Prepared deposits and kept reports

• Websit4e design and marketing

• Student IT Helpdesk Support, ticket resolution, mobile phone support, Microsoft Office tutoring

United Network for Organ Sharing 06/1998-07/2002 IT Support Assistant/Policy Compliance

• Handled basic desktop issues with basic troubleshooting. Maintained inventory of all desktop stock

• Assisted with preparation for Microsoft Office Software courses

• Moved and relocated patients on transplant waitlist

• Prepared clinical cases to transplant advisory board

Contact this candidate