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Customer Service Sales

Location:
Ottawa, ON, Canada
Posted:
February 07, 2019

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Resume:

Angela Ziebarth – ***-** Cartier Street, Ottawa, Ontario, K2P 1J6

343-***-**** (cell) / ac8e8n@r.postjobfree.com

Hello,

Please accept this letter and my resume as my application for your consideration as a full-time employee.

As evidenced by my attached resume, I am a very dynamic individual with experience in the areas of law, administration, psychology, and customer service. All of which I believe taken altogether are important assets to be able to offer your organization.

More specifically, areas that I have experience in which I believe would be beneficial are my strong capabilities in multi-tasking, conflict resolution, budgeting, and administrative organization. I am a people person and a team player who is extremely motivated and comfortable with taking direction and working with others or on my own. Also, I am reliable, motivated, and have strong if not exceptional organizational, research skills, oral, written communication skills, an eye for detail, as well as a very strong work ethic.

Therefore, should you wish to meet with me to discuss what I deem a very exciting opportunity, or require additional information and references, please do not hesitate to contact me at your earliest convenience.

Yours very truly,

Angela Ziebarth

Attachment/

Profile: Compassionate, hard working, dynamic, and well diversified individual seeking full-time employment.

Education

Yorkville University 2009-2016

Master of Arts Psychology

Carleton University 1997-2002

B.A., Honours Psychology

Algonquin College 1984-1988

Legal Assistant/Paralegal

Marketing Diploma

Legal Professional Experience

Catana Court Reporting Services 2017-2017

(contract position)

Court reporter for examination of discovery

Audio/Transcripts

Audio/visual Teleconferencing

Engel & Associates 2016-2017

Legal Assistant who reported to a Criminal Law Lawyer

Fielding calls from perspective and existing clients

Telephone calls, correspondence, e-mails, to the client and the Court

Up-dated clients of their court dates and matters

Drafting and filing forms, Applications to the Court

Scheduling of appointments, Counsel and Judicial Pre-Trials

Request for Disclosure and applications for Bail Variations

Preparation of Discretion letters to Legal Aid

Preparation of Accounts

Note taking during Trials

Research of files and preparation for Trial

Transcribing Interrogation Interviews and Disclosure

Review of disclosure

General research

Maintenance of files, filing, and recording dockets

Frequent meetings with counsel regarding up-dates, case load, and deadlines

Addelman & Edelson 1988-1993

Legal Assistant who reported to a Family Law Lawyer

Perform and manage all administrative duties associated with the firm (e.g., supplies, equipment, reception, couriers, etc.)

Coordination and organization of meetings, Trials, and Discoveries

Drafting Orders, Motions, Affidavits, Agreements, Factums, correspondence and e-mails with clients and counsel in addition to researching case law

Filing and preparation of expenses and accounts

Occasional initial interviews with clients and filing and/or researching legal documents within the Court House

Frequent meetings with counsel regarding up-dates and case load

Administrative Experience

Canderel Management Services Limited 1995-2000

Reported to Leasing Agents and Building Property Manager

Preparation of general correspondence, leases, building budgets and forecasts

Reception duties as well as Assistant to the Leasing Agents and Property Manager

Maintenance of all office supplies

Tenant Coordinator for general building maintenance and acted as an aid to help orchestrate their events, functions, tenant fit-ups and moves

Coordinated building maintenance staff in response to tenants requests

Responding to general requests of tenants and/or their concerns

Collaborated with the Leasing Team for marketing events and promotions

Counselling Experience

The Elizabeth Fry Society of Ottawa 2010-2014

Full-Time Student/Counsellor fulfilling Practicum requirements

Conducted in-take interviews with clients

Individual counselling

Co-facilitator for groups

Maintaining client files, case notes, billings to agencies, and expense reports

Conducting research and analysis of reports

Reconstruction and implementation of materials and format of various programs to incorporate into the curriculum

Attending and participating in staff and case management meetings

Sales and Management Experience

Femme de Carriere 2017-present

Sales Associate/Stylist

Extend superior customer service and an overall exceptional experience

Responsible for customer transfers from other locations within Canada

Receive and ship merchandise

Preparation of merchandise to be placed on the sales floor

American Eagle Outfitters 2014-2016

Sales Associate/Stylist

Extend superior customer service

Responsible for all aspects of the fitting rooms

Coordinating staff to retrieve merchandise from the sales floor or stock room

Responsible for organizing staff to return merchandise to the sales floor

Hiring and training staff

Attending and contributing to staff and product knowledge meetings

Keeping up to date with customer service and product knowledge

Thrifty’s (Bluenotes) 1983-1993

Sales Associate (Full and Part-Time)/Assistant Manager

Extend superior customer service at all times to clientele

Hiring/training, scheduling, conducting staff meetings, up-to-date product knowledge in addition to training to foster excellent customer service relationships, and enforcing company policies

Liaison with head office and management with respect to staff, budget, and sales projections

All facets of cash handling to include all duties as it relates to cash, open/close store, deposits, and confirming Associates’ paychecks match with hours

Shipping/receiving, store transfers, orders, stock, inventory, mark downs, promotional sales, events, and advertising



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