CAREER PROFILE

An enthusiastic, versatile and dedicated professional with excellent communication and interpersonal skills looking for a position in the field of customer service at an organization to recognize my true potential as an expert in customer satisfaction.

SUMMARY OF SKILLS & QUALIFICATIONS

Providing excellent customer service

Flexible availability

Perform well under pressure

Excellent observer with an eye for detail

Clear and articulate oral and written communication skills

Strong interest in education, science, and technology

Excellent in all forms of customer service negotiation and strong problem-solving skills

Proven discipline, dependability, consistency, superior customer focus, and flexible

Achievement-driven

Excellent experience in personnel training, team building and leadership

Demonstrated problem solving analysis/ resolution skills, ability to troubleshoot, solve problems quickly & completely

Leadership: Commended by business executives, co-workers, and equals for skill and powerful work ethic

Documentation: Create simple to follow step by step procedural instruction manual and simple to study person

PROFESSIONAL EXPERIENCE

HOMELIFE SUPERSTARS REAL ESTATE BROKERAGE

SALES REPRESENTATIVE

Sept 2006-Present

Bought and sold suitable houses for clients

Negotiating price at excellent values

Advise/help clients on property decisions, and maintained customer satisfaction

Hold open houses

Overseeing document signings and closing properties successfully

NEW SILVER SCISSORS HAIR SALON AND SPA

Manager

Apr 2006 - Jul 2014

Handling wide range of inbound service responsibilities including: billing, payment/payroll processing, collections, all forms of customer service negotiation and problem-solving skills

Responsible for ordering and purchasing products and supplies

Established customer relationships

Managed seven employees

THE GILLETTE COMPANY, BOSTON

SENIOR PROGRAMMING ANALYST

Apr 2001-Aug 2002

Provided Production Support on daily basis and implemented many new maps as well as maintained existing maps with new changes

Responsible for Esselunga roll-out maps for Italy, Iberia and UK

Managed Inventory roll out maps for France and SAP/EDI

Developed an understanding for Japanese and UK standards eg: - Tradacom, JCA and Edifact.

Provided weekend system coverage to insure that the maps were implemented correctly.

THE GILLETTE COMPANY, BOSTON

SENIOR PROGRAMMINGANALYST

Feb 1999 - June 2000

Completed 90% of Y2K compliance – 4010 and 3060 EDI projects of all transactions, tested them, and moved them to production

Constructively dealt with Global production issues on daily basis

Developed a batter understanding in the production environment for Enterprise

Provided on call support during certain weekends

First-level help desk technical support and troubleshooting on IT network.

Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, RARP, FTP, TFTP)

Well understanding of Bridging and switching concepts and LAN technologies

Communicate the technical complexities to the non-technical associates

SHOPPERS DRUG MART

EDI SYSTEM ANALYST ON UNIX PLATFORM

Aug 1997 - May 1998

Managed installation, configuration and administration of UNIX, Cisco equipment in IT architecture of organization.

Configured IT LAN/WAN elements and held responsibility of maintaining and monitoring performance of network.

Responsible for all the Purchase Orders to be send to vendors online and also receive the confirmation

Responsible for diagnosing all the technical system errors, troubleshooting and tracking the step at which the error occurred

Provided Pager support in the evenings and as well as on the weekends

Achieved a good understanding of the EDI functions on UNIX Operating system and its importance to a retailer.

GRAFTON FRASER INC.

SYSTEM ANALYST

Jul 1995 - Feb 1996

Responsible for development and maintenance of programs in RPG III on AS400

Diagnosed software problems on batch/online systems and wrote user and system documentation

TOSHIBA OF CANADA LIMITED

SYSTEM ANALYST

Apr 1994 - Oct 1994

(CONTRACT)

Provided programming support to the Production Support Group in the Management Information System (MIS) department

Wrote new programs in RPG III. Modified existing online/batch programs according to the user needs

Wrote several programs to print Bar Coded Information on the Picking list

Responsible for installing and configuring an EDI package for the company

Provided user and system documentation for newly developed programs

Responsible for daily back-up of AS400 and program enquiries

BEST FOODS CANADA INC.

PROGRAMMER

May 93 - Aug 93

(CO-OP WORK-TERM)

Developed a complete understanding of Hewlett Packard 922 and 948 Systems in order to perform the following tasks:

Wrote new programs in Speedware. Modified existing programs according to user needs.

Diagnosed software problems and troubleshoot and tested online and batch programs

Provided user and system documentation for newly developed programs

CANADIAN IMPERIAL BANK OF COMMERCE

OPERATIONS AND TAPE LIBRARIAN

Oct 1992 - Jan 1993

(CO-OP WORK-TERM)

Responsible for the department end-user PC hardware issues and desktop applications problem resolution

Performed troubleshooting the printers and also monitored the printing of Monthly Statements for the Customers

Managed the Tape Management system

EDUCATION

July 14 – Feb 15 The Canadian College, Toronto, Ontario

Linux, Unix (Solaris/Linux/AIX) and LEGACY Systems and

Cisco Network System Administration

May 97 - July 97 triOs Training Center, North York, Ontario

SCO Advanced Certified Engineer (ACE)

Sept 96 - Apr 97 Indus Systems Advanced Technology Training, Markham, Ontario

Microsoft Certified System Engineering (MCSE)

Jan 94 - Apr 94 Seneca College of Applied Arts & Technology, Scarborough, Ontario

RPG III/AS 400 Programmer - Maintained an “A” average

Sept 91 - Dec 93 Centennial College of Applied Arts & Technology, Scarborough, Ontario

Computer Programmer/Analyst Co-op - Maintained an “A” average GPA: 3.9933/4.0

REFERENCES Excellent references available upon request

Contact this candidate