J. Nicole Whitaker, SHRM-SCP

407-***-**** (cell) Kissimmee, FL 34744 ac8e84@r.postjobfree.com

PROFILE – HUMAN RESOURCES LEADER

Operationally savvy, forward thinking and driven Human Resources leader looking to partner with business operations to achieve growth strategies. Experienced at driving results through enhancement of human capital.

AREAS OF EXPERTISE

Employee Relations

Employee Engagement

Process Improvements

Project Management

Training & Development

Performance Management

Change Management

Cost Management

Talent Development

Presentations

Investigations

Human Capital Strategy

Interviewing & Recruiting

Succession Planning

Employment Law

Budget Development & Management

Customer Service

Policy & Procedure Development

Union Avoidance

WORK EXPERIENCE

December 2014 to Present –United Service Companies Orlando, FL/Chicago, IL

National leading service and staffing provider to commercial and residential clients in the areas of security, aviation services, facility services, janitorial and restoration staffing with a strong focus in hospitality including major hotels and tradeshows. Supporting role to the 5 individually run companies of United including United Maintenance, United National, United Temps, United Aviation, and United Security as well as all PEO clients.

Sr. Regional Director and Human Resources Team Leader (June 2017 – Present)

Regional Director of Human Resources – East Region (March 2016 - June 2017)

Sr. Human Resources Generalist – East Region (December 2014 – March 2016)

Responsible for the management of the Human Resources team and all human resources activities for the organization. In addition, provide day to day support in all areas of Human Resources to the for the East Region including:

Guidance to management on employee relations issues involving discrimination/harassment/retaliation, application of disciplinary policies/procedures HR compliance, FMLA, ADA, Worker’s Compensation, wage and hour laws, I-9 compliance, etc.

Responsible for employee engagement including employee feedback meetings, exit interviews, benefits and development of employee recognition programs

Compensation research, analysis and guidance

Development and implement recruiting strategies (all position levels) including management of recruiting staff

Investigate and resolve employee complaints including management of agency charges preparation of position statements and evidentiary disclosures in coordination with outside counsel when appropriate

Assessment, development and delivery of training

Compliance audits from governmental agencies and clients

Develop, implement and enhance policies, programs and standard operating procedures, including HR metrics

Develop and implement of Performance Management program and tools

Coaching, development, and succession planning in conjunction with Business Unit Leaders

Attend and represent the organization in unemployment hearings, mediation, etc.

Day to day support and administration of safety and worker’s compensation with safety team and worker’s compensation administrator

J. Nicole Whitaker (cont’d)

November 1996 to September 2014 -Global Experience Specialists (GES) A Viad Company Orlando, FL

International Place-based Marketing Services – The Largest Operating Subsidiary of Viad

Human Resources Business Partner (2010-September 2014)

Regional Director of Human Resources & Labor Relations - Eastern Region (2005 to 2010)

Directed the Human Resources team in all aspects of recruitment and staffing, employee/labor relations, grievance handling, benefits, compensation, training and development, and performance management for 1500 management employees within the Eastern Region (which included 11 city operations).

Created strategies with leaders and recruiting teams on hiring and retaining quality leaders to manage a primarily union workforce with complex rules and jurisdictions.

Partnered with General Managers for organizational development, restructuring, career paths and succession planning, coaching, and counseling for city operations.

Conducted investigations into complaints from the employee hotline, EEO Charges, NLRB Charges, unemployment, and other forms of employee claims.

Developed and administered human resources and management policies and procedures.

Strategically developed, planned and executed programs to improve employee morale and reduce turnover using statistical reporting and analysis of turnover, headcount, EEO compliance, and affirmative action plans.

Day to day assistance with local management teams interpreting and managing union contracts and grievance handling for over 60 local unions throughout the region.

Represented the organization in contract negotiations and arbitrations, as required

Developed and managed the annual Eastern Regional Human Resources budget as well as and some operational budgets.

Experience with mergers and acquisitions

Regional Human Resources Manager (2001-2005)

Human Resources Representative/Generalist (1996-2001)

Provided support in the areas of employee relations, performance counseling, employee surveys, incentives, training, relocations and career pathing.

Developed and implemented training

Conducted new hire orientation and exit interviews

FMLA and Open Enrollment Administration

Recruiting and hiring

Performance Management

EDUCATION - Bachelor's Degree, Business Administration, May 2001, Mercer University

CERIFICATIONS

SHRM Senior Certified Professional (SHRM-SCP) 2016

Certified Achieve Global Facilitator

Certified Lean Six Sigma Kaizen Facilitator

SPECIAL PROJECTS

Employee Survey Development and Implementation

Annual Award Selection and Celebration

Hurricane Katrina Recovery Program

Hurricane Sandy Assistance Fund

New Hire Orientation Redesign

Performance Management Redesign

AA Plans - Completion of all 7 company plans

Successful conclusion to OFCCP audit

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