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Customer Service Sales

Location:
Waterloo, ON, Canada
Posted:
February 07, 2019

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Resume:

ARATHIGA SABARATNAM

Email ac8e7w@r.postjobfree.com phone 647-***-****

SUMMARY OF QUALIFICATIONS

- 4+ years’ experience in healthcare environments with various responsibilities

- Advanced computer skills including Word, Excel, PowerPoint, SharePoint

- Managed 2-4 employees with excellent customer service and maintained store vision and goals

- Knowledge and experience of various HR disciplines

-Planning to complete CHRL certification

EDUCATION

University of Waterloo, Bachelor of Science in Honours Science Sept 2015- April 2019

Minor in Biology and Minor in Human Resource Management

RELEVANT COURSES AND PROJECTS

- HRM- 307 Labour Relations- created and negotiated an employee contract b/w employees and management

- HRM -305 Health and Safety- created an interacti4ve training program on mental health and wellness

- HRM- 303 compensation- looked at various case studies on different types of compensation packages and a thorough research paper on performance appraisals and compensation

- Psych 339 Personnel psychology- looked at measuring job performance, job analysis, performance appraisal, recruitment, personnel selection, and training. Created various job applications for different jobs

- Psych 238 – organizational psychology – looking at survey of organizational, group, and individual processes involved in work motivation, group dynamics, leadership, organizational climate and organizational culture & a thorough paper on the organizational culture in Toyota

RELEVANT HR EXPERIENCE

Health and Safety Manual developer January 2019- present

University of Waterloo- Apprenticeship

- Has a clear and thorough understanding of the occupational health and safety legislation, Human rights code, Employment standards act and Lab safety to provide a clear manual to educate startups looking to create their own lab.

- helped improve current lab health and safety policies and programs

- Experience with thorough research by using different resources to find important information to create an effective and precise manual

- Worked under little supervision and met precise deadlines

- Developed parts of a draft of “Intro to Health and Safety for Science Startups”

Front Desk Assistant September 2018- present University of Waterloo

- a clear understanding of the University of Waterloo’s polices and guideline to provide excellent support

- Provided guidance and leadership to students living in the residence by providing support, listening to problems and help solve problems to guide and help troubled students

- Keeping the front desk clean by organizing the desk for productively and effectively completing tasks

- Answering questions associated with the residence through phone calls and emails to provide clearance to students and parents

- Help with printing papers for students, process mail, and compete various daily and nightly task

- Responsible for signing out the correct keys by following instructions and guidelines to prevent privacy concerns

Lead/ key holder June 2016- December 2018

The Children’s place

- Supports management team in order to maximize productivity through product knowledge, customer service and by meeting key store initiatives

-Assists in developing talent through the training and supervision of associates

- took part in the hiring process by asking relevant question and interviewing 10 candidates

-Serves as a positive role model for others in driving and maintaining high standards throughout the store while ensuring the integrity of the brand

- Managed 2 employees on leader on duty program (LOD) by providing training, supervision and feedback to encourage them interact with 100% of the customers and increased sales by 25%

- Fosters a positive work environment and provides direct, honest feedback in a timely manner to positively encourage employees to maximize sales and employee confidence

RELEVANT HEALTHCARE EXPERIENCE

Clerical Support May 2016- December 2018

Women’s College hospital – Volunteer

- provided clerical and reception support for any requesting departments

- made address/file labels, stuffs envelope, sort mails and makes copies on a copy machine

- faxed confidential mail to other clinics

- reminded patients about appointments by calling patients and leaving a message

Program Assistant September 2016- August 2018

University of Waterloo Health Services- Volunteer

- Organized events including outreach programs and bake sales to educate student about the importance of breast cancer checks and mental wellness

- Educated students on the importance of mental wellness by talking to 50-100 first year students through seminars

- managed 4-5 students in planning events by addressing deadlines, checking up on the process, and helping solve problem to create successful events and programs around campus



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