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Customer Service Social Media

Location:
Waterloo, Ontario, Canada
Posted:
February 07, 2019

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Resume:

KAYLA DELLAROCCA

*** ***** ********

Newmarket, ON L3Y 5A2

647-***-****

ac8e7f@r.postjobfree.com

OBJECTIVE

Enthusiastic post-secondary communications student seeking to secure a public relations or marketing-related summer position in order to gain foundational skills in these fields and make a meaningful contribution to your company.

PROFILE

Ability to handle a great deal of responsibility and pay strong attention to detail demonstrated through work experience in high pressure environments.

Strong communication skills developed through building my knowledge in a variety of Laurier’s opportunities for communications students

Proficient in attention to detail demonstrated through two years of successfully executing program plans as a camp counsellor.

Developed proficiency in PowerPoint, Word, and Canva through experience in a variety of classes at Laurier and in the workplace.

Excellent organizational skills demonstrated through managing customer relations within a variety of institutions.

EDUCATION

WILFRID LAURIER UNIVERSITY, WATERLOO, ONTARIO

Bachelor of Arts, Communication Studies Sept 2016 – Present

Working towards a career in a public relations environment

RELEVANT EXPERIENCE

WILFRID LAURIER UNIVERSITY

Annual Giving Represenative Jan 2017 – Present

Reach out to alumni of the university and provide campus updates using specific computer and communication skills

Experience working with all ages demonstrated both in the workplace and via phone

Motivating and training other callers using CampusCall and

Exceeded expecations in bonding with alumni, staff, and friends of the institution whilst maintaining professionalism

LUSH FRESH HANDMADE COSMETICS

Brand Ambassador Sept 2015 – Jan 2016

Complete a wide range of transactions for customers and provide assistance with their personal needs during the holiday season

Describe promotional offers and use sales techniques to sell different products and services for the mutual benefit of the customer and the company

Utilize strong problem solving skills to develop unique and helpful solutions to each customer’s problem

RADIO LAURIER

Public Relations Volunteer Sept 2016 – Apr 2017

Managed and facilitated a variety of social media platforms including Twitter, Instagram, and Facebook.

Assisted and developed strategies to keep audiences engaged with content within the Radio Laurier platform.

Created promotional materials and implemented marketing strategies to result in

Developed and maintained professional relationships with staff, administrators, and the Laurier community

CITY OF MARKHAM

Camp Counsellor Jun 2017 – Dec 2018

Planned and executed program plans whilst keeping children engaged in a fun and safe learning environment

Demonstrated strong abilities to collaborate with coworkers to make sure events such as quiet games and active games were timely and organized

Experience working with all ages demonstrated in customer service situations

ADDITIONAL EXPERIENCE

VILLAGE ICE CREAM

Sales Associate Apr 2018 – Aug 2018

Responsible for opening and closing the store, ensured tills were balanced to ensure consistent and excellent customer service

Demonstrated proficient customer service skills in a high pressure and crowded environment

Practiced leadership by training new staff and guiding them through their responsibilites as sales associates

ST. BROTHER ANDRE MENTORSHIP PROGRAM

Peer Mentor Sept 2014 – Jun 2016

Strengthened leadership abilities by mentoring and assisting students entering grade nine

Exemplified excellent commitment by running educational seminars and lunches with the grade nines throughout the year



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