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Administrative Assistant Customer Service

Winston-Salem, North Carolina, United States
February 07, 2019

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SHEEN VILLAR 305-***-****



Multilingual (Spanish/English/Italian/Portuguese/French) business professional with years of intercultural and international experience. Expertise in business management, finance/accounting, hotel, travel agency, operations, airlines and cultural exchange.


The Katharine Brasserie & Bar @ Kimpton Cardinal Hotel; Winston-Salem, NC. 2017-2018

Administrative Assistant

Managed and processed invoices and purchase orders through Kimpton’s PeopleSoft accounting system; follow through on all invoices to ensure approvals and checks are cut in a timely manner, and supporting monthly team budget reconciliation processes as necessary. Responsible for keeping and revising the F&B declining checkbook for all orders related to the Restaurant, Kitchen, MiniBar, Amenities and Banquet’s department. Managed accounting and business processes for the department including revenue, expense tracking and budget forecasting and reconciliations. Expense reports. Executive calendar. Itemized receipts, charges, claims, amendments, refund and billing solutions.

* Drove efforts to ensure consistent procedures across the enterprise.

* Led hotel's efforts to inter-departamental relations.

* Established Purchase Orders system and Vendor's Database.

Affordable Housing Management, Inc; Greensboro, NC 2017-2017

Property Manager

Directed community operations for two Greensboro properties (Berryman Square and Village Crossing). Rent Reports, Recertifications, Tax Credit, Section 8, KEY Program, Evictions, Writt of possession, Court Representation. Units, NCFHA and State inspections. Financial reports.

The Capital Realty Group; High Point, NC 2016-2017

Property Manager

Managed "Lake Road Apartments" during ownership transition. Responsible for overseeing reorganization and expansion of community targeted population. Coordinated maintenance and lease operations. HUD Certifications, Tenant's reports and verifications, background checks, EIVs, terminations, W9 and Tax credit approvals. Bank accounts reconciliations.

Resorts Advantage, LTD.; Miami, FL 2014-2016

Member Services Specialist for Club Meliá

Oversaw memberships for accurate and pertinent booking information. Built trust between members and Club policies by maximizing their membership's usage. Financial details, refinancing terms, postdated vouchers, and FDI certificates.

* Developed companywide glossaries and phone etiquete guide for Spanish speakers.

* Expanded database of VIP members

* Decreased by 30 %, the rate of membership's cancellations

* Ensured competency of Contracts, Promissory notes, Network agreement and Rules & regulations.


- Symantec (SMB & .cloud Product Delivery and Services) - Associate Web Content Grader.

- DePaul Youth & Family Center (DePaul Treatment Centers) - Office Manager

- Portland Tractor, Inc. - Translator/International Liaison

- Professional Translating Services - Spanish WebEditor/Translator

- Royal Caribbean International - International Ambassador / Multilingual interpreter

- Howard Johnson Plaza Hotel - Executive Administrative Assistant


Bachelor degree in Business Administration Major Tourism; Universidad de Oriente, Venezuela

Associates degree in Hospitality and Tourist Services; IUTAJS - Aragua, Venezuela

Diploma in Wildlife Forestry, Conservation & Ecology Program; Atlanta, GA

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