Quality Manager
Resume:
Zach Fittro
Quality Manager
****.******@*****.***
linkedin.com/zach fittro
Strong background in Quality Management, Product Engineering (design) and Applications Engineering (customer/sales)
Strong relationship cultivation skills working with internal and external customers.
Deep knowledge of TS16949/IATF16949, ISO9001:2015, ISO14001:2015 and AIAG requirements.
PROFESSIONAL EXPERIENCE
Quality Manager
Dayco Products, June 2017 – Present
Lead 12 direct reports, including 5 engineers and 8 technicians. Coordinate and lead quality and environmental management systems. Lead quality product deployment for >500 finished goods part numbers including 2 distinct product lines.
Implemented First-in-First-out inventory control system, preventing missed containment of customer concern issues
Implemented full read-across action plan to improve corrective action read across from ~10% read across rate to ~80% year over year improvement.
Implemented systemic changes to satisfy transition from TS16949 automotive quality standard to IATF 16949 standard.
Implemented plant and process improvements to reduce metallic scrap from ~$330,000 reduced to <$275,000 year-over-year
Implemented critical supplier scoring method to quickly determine low performing suppliers to target for continuous improvement activities.
Increased cross-functional analysis, teamwork, and priority planning related to customer concerns to prevent missed customer required dates.
Increased capacity of supplier quality engineering in order to help facilitate rapid response support to tier 2 suppliers by re-organizing the supplier quality team
Senior Quality Engineer
Dayco Products, May 2016 – June 2017
Supervise and train 4 quality technicians. Responsible for Cummins and heavy duty customer support including PPAP, non-conformance maintenance, poka-yoke design and implementation.
Applications Engineer
Dayco Products, May 2013 – May 2016
On-site Dayco point of contact at Cummins Engine (Dayco’s largest industrial customer); Cultivated excellent technical and personal relationships with current product design group, and advanced technology groups; Excellent interpretation and dissemination of voice of the customer.
Led “Manaus” project ousting current supplier of tensioners and belts on X12 engine and replacing with Dayco components, netting increased sales ~$1 million
Converted low cost tensioners to improved durability tensioners on severe transit applications in Europe, netting ~$4 million in increased sales
Product Design Engineer
Dayco Products, 2011 – 2013
Industrial customer technical point of contact for Cummins, CAT, John Deere, CNH, etc.
Increased communication between product design engineering and plant personnel by implementing weekly meetings to capture voice of manufacturing.
Implemented characterization efforts of current HD product line on bi-annual basis to gain understanding of tensioner durability over time.
Designer/Product Specialist
Dayco Products, 2004 – 2011
Computer Aided Drafting support utilizing Catia software. Product Change Request Manager
SKILLS
QMS/EMS
Customer/supplier relations
Problem solving techniques (8D, 3L5Y, C&E Diagrams, etc.)
Project management
Employee Training / Development and Goal setting
Certified IATF16949/ISO 9001 Lead Auditor
Certified ISO 14001 internal auditor
Certified ASQ Six Sigma Green Belt
Certified Product Safety Representative
Automotive and Industrial OEM customer PPAP requirements
AIAG FMEA and PPAP requirements
APQP documentation
Warranty return data analysis
Site management representative for new product launches and product planning.
Proficient in SPC, APQP, PPAP, FMEA, Control Plans, Gage R&R/MSA and capability analysis, value stream mapping.
EDUCATION
Bachelor of Science, Mechanical Engineering, University of Arkansas
Master of Science, Operations Management, University of Arkansas
Highlights
Applications engineer when sales increased at Cummins by ~$5 million
Increased QA final audit technician efficiency by reducing redundant inspections
Train multiple new quality engineers, supplier quality engineers, and quality technicians and job requirements, new product launches, customer requirements, etc.
14-year history of progressive and wide-ranging responsibilities at Dayco
2 patents issued:
Low Noise Pulley #8,617,016
Belt Tensioning Device with Variable Spring Factor # 8,932,163
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