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Customer Service Office

Mississauga, Ontario, Canada
February 07, 2019

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Maria Gorretti Gomes

Address-*** Clay meadow Ave Mississauga Ontario L5B 4H9. Res-905-***-****


Professional organized Receptionist/Administrator with 20+ years in the garment industry and 6+ years in the food service industry. Highly entrepreneurial and efficient at building and maintaining client relationships. Seeking to leverage my interpersonal skills to bring a solid customer service perspective to the position offered

Professional Summary

Organized administrative support-Receptionist to approximately 350+ senior executives-Staff. Who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in multitasking. Who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries. Highly organized and detail-oriented with years’ of experience in Canada and in the Middle East.

Skills & Abilities

Accurate and detailed-Team player Excellent planner and coordinator

Multi Tasker-Independent worker Conscientious – Hardworking- Problem solver

Self-Motivated-Self Directed Professional phone etiquette-

Excellent communication skills Database management

Multi-line phone proficiency Well Versed with MS Office Skills

Work Experience

Office Services-Reception and mailroom

Compass Group Canada ltd. Nov 2009—May 2016

Received and greeted numerous visitors, including VIPs, vendors and interview candidates. Approximately 50-100 visitors, clients and job candidates on a daily basis. Answered and managed incoming and outgoing calls while recording accurate messages. Always maintained a clean reception area, including lounge and associated areas.

Directed and routed deliveries and courier services. Opened and properly distributed incoming mail. Recorded, filed and tracked all outgoing and incoming couriers and sorted incoming mail. Independently managed all matters pertaining to reception/office appearance and utilities.

Coordinated conference room bookings and appointments .Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

Worked side by side with Office Manager on local facility maintenance Assisted Office Manager with office requirements. Procured office furniture and supplies needed & maintained an inventory of office stationery. Ordered and distributed office supplies while adhering to a fixed office budget.

Recorded all incoming invoices-expenses claims in orbit-Charge outs, gaining appropriate approval where necessary, and forwarded to Finance Department in a timely manner. Created detailed expense reports and requests for capital expenditures.

Maintained updated on a daily basis list of 350+ staff names, contact information –extension names. Assisted with administrative tasks and provided research and administrative support to office service departments and individuals, where necessary. Maintained database of suppliers and service providers

Worked on Long Service Awards along with the Human Resource Department.

Kept abreast of changes within the organization to assist staff and clients as appropriate

Ad hoc duties as required and directed by office manager Accepted legal document from Court officer, lawyers, and process servers. Organized all new hire, security and temporary paperwork. Served as corporate liaison between all departments.

Interacted very well with staff, clients and external vendors in a professional manner.

Demonstrated acceptable professional conduct while performing all job tasks.

Participate in staff development/training activities as directed and approved by the supervisor.

Member of the Health and Safety Committee Required to act as a Fire warden. Member of the Social Committee. Helped in fundraising for the Social Committee. Assisted with the coordination of all company events.

Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation if needed.

EA-Senior Merchandiser UAE-INDIA. 1987—2006

SRG Trading Company LLC, UAE Senior Merchandiser (for the Sears Roebuck & Company.

Gitano Buying Agency --Parlax LLC, UAE -INDIA Executive Assistant & Merchandiser (for the Gitano; Americo NY; and Dorby Frocks accounts)

Was responsible for these Sears Roebuck account: Ladies Dress Division, Kids wear and Covington/Classic Elements Brand, Gitano-Americo NY-Dorby Frocks-BHS; Little Woods; Dorothy Perkins; and Unnimix Etc. for the European market ·

In charge of making cost inquiries and negotiating with Vendors and Buyers. Coordinated with overseas vendors/buyers to ensure orders are under control and running on time ·

Placed and followed up on purchase orders with Buyers-vendors.

Made sure all samples are received, inspected and approved on time. (Technical Fittings). Assisted in Technical Fitting of garments and resolved any problems relating to it.

Liaised with the Accounts department to open L/Cs, approve shipments and follow orders to completion. Responsible for obtaining PO files ticket and prepack information ·

Traveled to the overseas factories to monitor production run and also conduct In-line Inspections


Major: BA in History

Post-Graduate studies in ‘Fashion Designing’, Nirmala Niketan, affiliated to the Bombay University, /Diploma in Sewing from the Singer Sewing School Mumbai India.

St John’-1st Aid Certification Course- First Aid with CPR A + AED--WHIMS.


Available on Request

LinkedIn Profile Endorsements-

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