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Manager Customer Service

Location:
Plainview, NY
Posted:
February 07, 2019

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Resume:

Paul J. Thau

Dynamic, hands-on back office leader with keen insight and entrepreneurial spirit

** ****** ****, *********, ** 11803 516-***-**** ac8e1d@r.postjobfree.com www.linkedin.com/in/pjthau

Highly accomplished hands-on accounting and operations individual who challenges oneself to achieve superior results and inspires those around to do the same. Results-driven leader with a record of focusing on the client as first priority. Strive to meet and exceed the expectations and requirements of internal and external clients. Exceptional problem solving and analytical ability, coupled with the entrepreneurial spirit to envision beyond the horizon. Core Qualifications

Hands-on Accounting & Financial

and Operations Management

Business Planning & Analysis

Growth Strategy Development

Performance Measurement

Advanced Excel, Word and

PowerPoint skills

high proficiency in MACOLA,

MAS 500 and QuickBooks Pro

Global Operations Efficiencies

Purchasing, Logistics, and

Importing pro

Resource & Risk Management

Staff Training & Development

Cross Functional Leadership

My accomplishments include:

Hands-on P&L statement preparation, sales & use taxes, WIP, strategic planning, cost analysis, expenditure analysis, variance reports, creation and presentation of the annual operating budget. Liaison with vendors, customers, outside auditors and banks. Developed “Dust to Dollars” program, traded stale inventory for newer moving inventory which increased sales by 20% while reducing inventory by 30%.

Stabilized and reduced purchase costs by 10% Lowered operating expenses by greater than 15%. Set the standards and lead systems conversions from older legacy network to multi-platform Enterprise Class system. PROFESSIONAL EXPERIENCE

RAPID ARMORED CORPORATION, Brooklyn, New York

Controller April 2015-Present

Re-established timely account reconciliation and financial reporting to management. Developed weekly KPI indexes to monitor costs. Integral part of management team for the establishment and integration of new billing system. Established operational cost saving through competitive bidding. Part of the new business team in answering RFP to acquire new customers. ELLIQUENCE, LLC, Baldwin, New York

ISO 13485 certified Global Medical Technology Manufacturer/ Distributor Controller/Operations Manager 2008 – Nov, 2014

Instrumental in growing company from fledgling startup into a profitable mid-sized business. Hands on in all aspects of accounting, Operations, HR, IT, Risk Management, Purchasing and Logistics, Pension Management, as well as overall administration of the day to day operations. Positioned company for growth by securing $1M LC without any owners personal guarantee. Represented company to Chinese FDA and UL, awarded product certification. This company was formed by the former owner of Ellman International. PJ Thau & Company, Plainview, New York

Independent Consultant 2002 - Present

Per Diem/short-term assignments in various business environments with emphasis on turnaround strategies, business management, tax and regulatory compliance, problem solving and cost containment, SOX 404 implementation and testing, Participate in special projects including succession and exit strategies. KASSOY INC., Hicksville, New York

National Retail and Wholesale Distributor of tools supplies to the Jewelry trade Controller/Operations Manager 2000 – 2002

Formulated turnaround strategy, which brought company back to profitability. Created Dust to Dollar program to get better turns on inventory. Formulated better import and logistics procedures that reduced in transit times and reduced freight costs by 28%. Trained customer service team to better serve customer, increase sales and reduce returns. Created new products and brochures that stimulated sales by 23%. Received US Patent for product developed and sold. ELLMAN INTERNATIONAL, Hewlett, New York

ISO 9000 certified Global Medical Device Manufacturer/ Distributor Director of Finance 1996 - 2000

Hands on with all Finance/Accounting, Cash Management/Bank Relations, Purchasing, Health Benefits, Risk Management, Pension Management, and overall administration. Set the standards and procedures to safeguard assets. Implemented and trained staff to use MACOLA to operate all aspects of the business.

EDUCATION

City University of New York – Brooklyn College - Advanced studies toward a PhD in Administration Long Island University – School of Professional Accountancy - Master of Science, Accounting and Finance AWARDS AND CERTIFICATIONS

US Patent Office – Patent for Jewelry Cleaning System – US D472,022 S Certified Manager of Quality/Organizational Excellence (CMQ/OE) – American Society for Quality Member in Good Standing – Institute of Management Accountants Member in Good Standing – NYS AICPA



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