Soraya Jara

ac8e0o@r.postjobfree.com 201-***-****

*** ****** ******, *********, ** 07071

Administrative Coordinator

Clinical Operations Process Improvements Increased Productivity

A dedicated, conscientious individual with over 15 years as an Executive Administrative Assistant and special expertise training and directing a clinical team in Go Live support environments. An ambitious person capable of implementing process improvements which increase productivity and customer satisfaction while cultivating staff, physician, and patient relations. An honest, reliable professional who is highly skilled in communications, works well independently and as part of a team, and thrives in challenging environments.

Highlights of Expertise

Executive Administration

Team Leadership

Practice Coordination

Medical Assistance

Customer Relations

Organizational Management

Articulate Communications

Go Live Support Training

Process Improvements

Inventory Management

Operations Management

Bookkeeping & Invoicing

Increasing Productivity

Quality Assurance

Bilingual English & Spanish

Career Summary

ALLIANCE SOURCING NETWORK Wayne, NJ 2/2018-10/2018

Collected timesheet data for weekly reporting and billing purposes. Requested Certificates of Insurance from various entities, communicated with designated insurance professionals regarding evaluations of such COI's, ensured that all COI's on file were up to date and that the COI log was maintained. Scanned, faxed, stored and maintained critical documentation in our Access database. Assisted with gathering confidential data pertinent to the on boarding process, also was responsible for inventory of office supplies, coordinating meetings, and diverting incoming calls in supporting recruitment.

WINSTON STAFFING Ridgewood, NJ Nov 2017-Jan-2018

Certified Medical Assistant (AAMA) Per Diem

Maintained patient confidentiality appropriate with HIPAA compliance standards at all times including face sheet, insurance information and copy of card when available. Preformed Vitals and took medical history to prep the patient for physicians. Monitored supplies to insure inventory was updated for expiration dates. Maintained, scanned and faxed confidential material daily. Worked on prior authorizations for patient care and processes.

ATLANTIC HEALTHCARE SYSTEM–Atlantic Rehabilitation Associates Morristown, NJ 2016-2017

Certified Medical Assistant (AAMA) Per Diem - (02/2016 – 06/2017)

Billing capacity-5/2016-6/2017 Primarily handled EMG billing procedures by dropping charges into a STAR billing system, worked to resolve erroneous encounter and Missing MSR reports in Epic and assisted as a coverage staff where needed for front end representative or clinical medical assistant positions.

MARCOR DEVELOPMENT Carlstadt, NJ 2015-2016

Supply Chain Coordinator(10/2015-2/2016)

Manage data and organize operations to expedite workflow, maintain inventory, and streamline shipping and receiving.

Accomplishments:

Ensure collection of all pertinent regulatory and affairs forms are received from suppliers.

Maintain accurate data through research, updating contacts, and monitoring the collection of product information.

ATLANTIC HEALTHCARE SYSTEM-Atlantic Health Corp (Novartis Campus) Morristown, NJ 2012-2015

Practice Coordinator (5/2015 - 9/2015)

Worked within administrative and clinical teams to maintain confidential information, organized operations to expedite workflow, goals to generate recurring reports, and facilitated physicians’ schedules. Communicated on a regular basis with designated Team Health supervisor. Accessed hospital information systems, or worked with facility staff to obtain patient demographic and insurance data to ensure correct billing information and updates were sent to billing center. Coordinated completion of all clinical documentation from physicians and proactively worked with medical director to ensure completed documentation and signatures. Alerted supervisor and sought assistance from Team Health when an activity or process changes at the facility changed or deviated from the current process. Had goals to achieve and maintain individual target goals for the facility as designed by the Supervisor. Maintain professional appearance at all times.

Administrative: monthly meeting scheduling, agenda preparation, and minutes. Facilitated provider scheduling changes and notification, messages and mail distribution, miscellaneous duties or tasks as assigned by leadership (i.e. brochure distribution, marketing, appointment confirmation calls, PCP notification.

Operational: obtained copy of patient records for each patient; insured that each medical record contained the following items prior to batching process, physician chart including H&P summary, all daily progress notes. etc.

Go Live Support Professional and Trainer-Atlantic Health System (Physician Practice Management)4/2014 - 5/2015

Efficiently and effectively trained front end representatives to allow workflow in practice alignments. Exhibited excellent interpersonal skills reflecting clarity and diplomacy in interactions with practice staff, patients and caregivers. Accessed hospital information systems to obtain patient demographic and insurance data to ensure correct billing. Preformed audits to monitor proper use of the training sessions. Delivered customer service in order to maintain proficiency to the highest level of company standards. Provided on site visits to observe performance and exercise customer satisfaction to staff and provider, and caregivers.

Certified Medical Assistant (AAMA)Atlantic Health System – Internal Medicine 11/2012 - 4/2014

Maintained patient confidentiality appropriate with HIPAA compliance standards at all times including face sheet, insurance information and copy of card when available. Maintained restock inventory as needed, monitored supplies to insure inventory was updated for expiration dates. Maintained scanning, faxing, and filing of confidential material daily. Alternated between various platforms to accommodate physicians’ databases using EMR.

Accomplishments:

Ensure excellent customer service by providing accommodating appointment-setting and resolving conflicts and issues quickly and efficiently, ensuring escalation to the appropriate personnel when necessary.

Effectively train front-end representatives in Go Live support by preparing and presenting relevant material in a controlled training environment.

Exhibit excellent interpersonal skills and client relations with practice staff, patients, and caregivers.

Assist in implementing process improvements that increase productivity by providing valuable feedback during departmental staff meetings.

GUZZO & GUZZO ARCHITECTS Lyndhurst, NJ 11/2006-11/2012

Administrative Assistant

Maintained office operations, including bookkeeping, generating invoices, maintaining inventory and confidential records,

and scheduling appointments and travel arrangements while providing exceptional client services by resolving issues or transferring customers to the appropriate personnel for support.

Accomplishments:

Worked efficiently as part of an office team by following through on specific research issues, generating reports as requested,and completing all necessary tasks within strict deadlines.

Assisted in implementing process improvements by participating and providing feedback

during departmental staff meetings.

Assisted with designed and executed dynamic marketing materials and presentations.

GROUP 88 SYSTEMS, INC. Lyndhurst, NJ 1/1999-6/2010

Executive Administrative Assistant

Maintained office operations, including bookkeeping, ordering supplies, generating invoices, organizing expense reports, maintaining inventory and confidential records, and scheduling appointments.

Accomplishments:

Maintained excellent customer service by directing clients to the appropriate personnel and resolving discrepancies quickly and efficiently.

Ensured responsibilities were executed professionally, consistently, and to company standards.

Education & Awards

Bachelor of Fine Arts, Industrial Design, Montclair State University, Upper Montclair, NJ, 2007

GPA 3.3/4.0 Dean’s List

Post Graduate Courses, Dover Business College, Clifton, NJ, 2010-2011

Recipient of Atlantic Health System Pride Award

Computer Skills

MS Office, Outlook, Excel, Word, ACCESS, Power Point, Lotus Arch Administration Application,

HPP (Horizon Practice Plus),

HAC (Horizon Ambulatory Care, Star, Epic)

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