Customer Service Representative
Resume:
Richard Swadley
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service representative role where I can utilize my education and experience to add immediate value to an organization.
Contact
******.********.***@*****.***
Education
Great Basin HS
GED
Clearfield, Utah
Graduated February 2009
Employment History
Teletech (TTEC)
Quality Assurance Specialist
Springfield, Missouri
February 2016 - April 2018
I worked with a small team to provide quality assurance checks and reports for over 500+ employees. We regularly monitored calls in order to ensure proper customer service skills were being utilized.
Organized meetings and meet ups for one on one reports and check ups for a large number of employees.
Utilized multiple web and server based programs in order to ensure proper recording and reporting of offensive or unprofessional behavior. Worked along side upper management in order to help coach employees toward improvement.
Worked on an extremely fluid schedule with hours varying on a near daily basis. Teletech (TTEC)
Customer Service Rep
Springfield, Missouri
January 2015 - April 2018
Working within this Department I spent the majority of my efforts assisting in escalated situations in order to find resolutions for our customers and members. Working with multiple programs and a small team in order to resolve difficult Federal and State Tax situations as well as technical support regarding company software.
Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Checked to ensure that appropriate changes were made to resolve customers' problems. Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Professional Skills
Basic Computer Skills
Microsoft Technical Support Ability
Customer Relations and Support
Typing Skills
Records Keeping
Problem Solving and Resolution Management Languages
English Native
References
William Ferguson
Co-Worker and Manager
*******.********@*****.***
Teletech
Johnathan Sawyer
Manager and Trainer
*********.******@*****.***
Teletech
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