Customer Service Security Guard

Evan L. Mestel ***** Caracas Blvd Boynton Beach, FL 33437 Cell phone: 914-***-**** ****.******@*****.***

OBJECTNE

Looking for a position utilizing my Communication and customer service skills

EDUCATION

Mercy College-- Dobbs Ferry, NY Master of Science, Counseling Concentration: School Counseling

University of Massachusetts at Amherst- Amherst, MA Bachelor of Arts, Communications

PROFESSIONAL EXPERIENCE Live Nation

Security Guard

May,2009 GPA-3.709 May,2003

June 2017- present

United Parking Services

Valet Supervisor July 2015- present

• Supervision of 5-15 Valet runners

• Park cars when necessary to ensure all customers are served in a timely manner

USA Parking-- Boca Raton, FL Dispatcher

Boca Beach Club

• Reliably inputted car key information into Computerized Valet Parking System (CVPS)

• Kept accurate inventory of all cars in the parking garage (Garage Status Reports)

• Provided immediate customer service to members and guests calling to retrieve their vehicles

• Wrote out tickets providing the vehicle make, model, color, etc.

September 2013- January 2015

Howard Johnson Oceanfront Inn/Holiday Inn May 2011-May 2012

Front Desk Agent

• Answered phones regarding guest reservations

• Was responsible for checking guests in and out of the hotel in an efficient and friendly manner

• Provided information to guests and team-members when necessary

• Used Opera Express to conduct guest billing/and invoicing

SUMMARY OF SKILLS AND QUALIFICATIONS

• Proficient in Microsoft Word, Excel, and PowerPoint

LICENSES AND CERTIFICATIONS

• Florida Official Statement of Status of Eligibility for Guidance and Counseling Pre K- Grade 12

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