Sales Manager, Customer service professional

Amy Crawford

***** ****** ***** ****, *****, Kentucky 41091 - 859-***-**** (C) - *******@*****.***

Career Focus

Creative professional with broad-based background in highly competitive and dynamic organizations.

Recognized as a decisive leader and excellent team player.

Summary of Skills

• Top-rated sales performance • Strategic planning

• Business recovery and sustainability • Complex problem resolution

• Product management • Customer targeting

Professional Experience

Fred Meyer Jewelers January 2014 to May 2018

Sales Professional / Assistant Manger

Florence, Kentucky

*Interface with customers to identify purchasing needs and educate them on product options.

*Maintain and organize store displays to enhance product visibility.

*Achieve and exceed sales goals, repair sales, credit authorization and add on items.

Osterman Jewelers December 2011 to January 2014

Sales Associate

Florence, Kentucky

* Meet daily sales goals of the 5 selling standards.

* Assist customers in making proper buying decisions.

* Prepared for promotions by marketing signage and phone calls.

Fred Meyer Jewelers October 2008 to December 2011

Store Manager

Walton, Kentucky

* Ensured profitability of location by exceeding sales plan both individual and as a store.

* Increased stores sales by 23% and improved margin by 6%.

* Plans, organizes, and supervises the inventory process.

* Maintained payroll and personal time and attendance.

* Managed the interviewing, hiring, training, rewarding and disciplining of associates.

Gold's Gym November 1995 to December 2005

Sales Manager

Vista, California

* Accountable for membership sales and budget.

* Improved retention rate by 30% by creating new systems for renewals.

* Handled billing concerns, collections, and cancellations.

* Responsible for personal training department, front desk, scheduling and payroll.

* Managed and monitored outside marketing, prospecting and lead programs.

Volunteer, American Cancer Society, March 2015 to present- Road To Recovery, transport patients to and from treatments.

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