Jean Albert Nguende Pokam

***** ******** *****

Frisco, TX 75034

682-***-****

ac8dy5@r.postjobfree.com

EXPERIENCE

Nationstar Mortgage LLC

Document Analyst/ Escrow Analysis May 2012- July 2018.

•Member of the of the Default Management Team & foreclosure department, for all 50 States of the United States Tasks include processing required documents to proceed with foreclosure, maintained Attorney communication via phone and LPS. Managed Portfolio by States assigned by Management.

Off cycle tasks include projects to create process efficiencies, reduce pipeline volume, and improve Service level agreement.

Expedia Inc.

Travel Agent/Customer Service, March 2008 – October 2010

•Worked in the Hotels and flight Department to assist Customer with flight, hotel cruise reservations. I worked on relocating Customers who missed their flights, I assist vendors with their billing issues. I trained new hires on products and technology.

ATC Logistic and Electronic, August 2005 to March 2008.

Production Coordinator and Quality control/ Project Management

•Managed a Team of 15 members, assigning daily task to associates. Staffed project, tracked progress, updated management and client necessary, planned and managed daily production. Worked with cross functional team and resources to meet daily production goal, managed project and served as primary liaison between clients and multiple internal group to ensure quality and deadline are met.

Reviewed submittals, estimates, and requisitions to plan for and schedule purchases.

Worked with Project Managers, Assistant Project Managers, Engineers, and vendors to clarify requirements, specifications, and schedules.

Confers with vendors to obtain part and equipment information such as price, availability, and delivery schedule.

•Communicated with Customers, various department and vendors to answer questions, and explain information and products. Assisted Customers by phone.

National Investment and Savings Bank

Accounting clerk/ Analyst September 2000 to February 2003

•Worked on complex Financial Statements, reported and consolidated subsidiaries financial statements. Assisted with merger and acquisitions. Onboarding of purchased and repurchased loans. Performed Bank reconcile`ation of various account, accessed computerized information to answer client and investors inquiries. Matched invoices and purchase order and analyzed discrepancies. Authorized payment and printed checks.

Freedom House Accounting Clerk/ Auditor June 2005 – December 2006

•Developed and implement accounting procedures by analyzing current procedures, recommending changes

•Prepared over 500 monthly journal entries and accurate accounting re-classes

•Prepared an average of 180 monthly bank reconciliations statement

•Developed and enter accruals, amortization, adjustments and reclassifications

•Supported departments (A/R), A/P, Data Management, Tax and Banking teams) on issues resolutions.

•Prepared Account reconciliation and resolved variances.

•Assisted with internal and External Audits, audited and verified Expenses reports

•EDUCATION

•University of Texas at Arlington, School of Business: Graduated December 2011

•Major: Bachelors of Business Administration in Finance and Accounting – Major GPA: 3.02

•Wayne County Community College, School of Business

•Major: Associate Degree in Accounting.

•University of Yaoundé Cameroon: Graduated in 2000

•Major: Bachelor degree in Corporate Law.

TECHNICAL SKILLS

•Microsoft Excel, Word, and PowerPoint, Peach tree proficient with creating macros and shortcuts, Black Knight, LPS, AS 400, Doktrack, Sharepoint. Oracle. Support Empower, SNAP 2, SNAP 1

Sage, Zoho Books and Invoicing

•Operation analysis

•Trend analysis

•Transaction Processing

COMMUNITY

•Habitat for Humanity Volunteer with Nationstar Mortgage.

•Volunteer translator English French Spanish for Freedom House - 2004-2008.

• Nationstar soccer league Coordinator.

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