Kevin Birdsong

***-* ****** ** ********, DE ***** 302-***-****/ 347-***-**** ac8dxw@r.postjobfree.com

Summary

A professional with a unique combination of business, inventory planning and preparation, sales and technical skills with the ability to diverse business development with technical applications. Experience in operations, sales, project management, group training, notary public, software installation, I.T. installation, troubleshooting and professionally trained skills in advanced technology in audio and video.

Professional Experience

GOPUFF 2018 - Present

Independent Contractor

Key Results:

Deliver items to customers in a timely and professional manner. Scan customers drivers licenses for

orders dealing with alcoholic beverages and/or tobacco like substances. Interact with customers and

co-workers in a professional and courteous manner as a liaison for the company.

DELAWARE CLAIMS PROCESSING FACILITY - WILMINGTON, DE 2016 - 2018

Insurance Claims Processor/Reviewer

Key Results:

Review/examine/process incoming claims for qualified customers per company guidelines. Contact financial institutions as company’s advocate regarding payoff for mutual clientele via outbound phone conversations. Review and process notification letters pertaining to settlements. QA claims for other teams verifying payoffs before submitting to financial institutions. Comprehensive training to new claims reviewers within company guidelines regarding claim verifications.

DELAWARE TITLE LOANS - CLAYMONT, DE 2010 - 2016

Loan Officer

Key Results:

Process new and/or existing loan applications for qualified customers as a company’s advocate. Process daily incoming billing payments for customers. Post and process daily deposits during after company hours. Answer detailed-oriented questions accurately for clientele in person or via inbound/outbound phone conversations. Demonstrated ability to maintain composure and work efficiently with customers via phone, email, in person by scheduling appointments and enhanced customer service experience. Desktop set up & installation, configuring hardware & software for specified company programs, test configuration, on-site software download via request, install & configure internet hardware/software. Perform quarterly company audits, settle past due accounts monthly, prepare and organize company daily ledger reports upon request, acted as a record liaison retrieving old files to and from office to storage facility & comprehensive training to new Sales Associates within company guidelines on loan process procedures and billing payments.

DANCE XPLOSION TALENT TOUR - WANTAGH, NY 2005 - 2013

Lead Stage AV Tech/Videographer

Key Results:

Professionally troubleshoot and resolve audio and video technical equipment issues on locations. Recorded live dance competitions at different venues nationwide. Troubleshoot and resolved problems in an administrative and/or production environment with clientele and customers. Perform minor maintenance and repair video equipment as necessary. Performed security details on all locations. Trained and supervised staff and temporary staff before and during dance competitions. Set-up and breakdown venues at every scheduled locations.

OFFICETEAM VIA INTERBORO INSURANCE - MINEOLA, NY 2008 - 2010

Underwriting Assistant

Key Results:

Review and bind automobile and homeowners renewal policies and endorsements. Investigated and resolved billing problems for auto policyholders. Transfer all automobile and homeowners customers information from small to large database. Comprehensive training to Temporary and Staff employees on how to successfully use company‘s insurance database.

AUTO ONE INSURANCE - MELVILLE, NY 2002 - 2007

Service Underwriter

Key Results:

Review and bind Personal and Commercial lines auto renewal applications and endorsements. Created Excel spreadsheets to neatly keep tabs of all new and/or renewal applications and/or endorsements. Prepare, examine and process weekly premium report for UW department and also process additional payments for Finance department. Comprehensive training to Temporary and Staff employees based on company procedure to usefully process new and/or renewal applications and endorsements. Also have basic to intermediate I.T. skills.

Education

Katharine Gibbs School, Melville, NY 2003 – 2005

Major: Visual Communication/Multimedia Design

Associates in Applied Science

Certifications

Certified public notary for the State of Delaware

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