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Customer Service Sales

Las Vegas, Nevada, United States
February 04, 2019

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Professional Summary


Work History


**** ********* ******, *** *****, NV 89129 (H) 702-***-**** (C) 702-***-****

Customer Service specialist with over 18 years experience. Areas of expertise include management, exceptional customer service skills, building strong client relations. I have maintained as an assett to the company I work for.

Data management

Data entry

Strong verbal communication

Project management

Customer Service

Market Strategy

Conflict resolution

Data analysis

Clerical support

Banking Industry Knowledge


Preferred Specialist 10/2015 to 10/2018

Bank Of America Corp – Las Vegas, NV

Verified data integrity and accuracy.

Entered details such as payments, account information and call logs into the computer system. Copied, logged and scanned supporting documentation. Performed initial client assessment and analysis to begin research process. Responded to customer requests via telephone and email. Analyzed departmental documents for appropriate distribution and filing. Telemarketing 02/2015 to 10/2015

Diamond Resorts International – Las Vegas, NV

Delivered scripted sales talks to customers reached via manual and automatic dialing systems. Answered questions with knowledgeable responses.

Provided information about available products and services including membership details and purchase advantages.

Set up appointments with interested customers according to schedule availability. Recorded contact information of customers and potential customers. Education

Trained and mentored new telemarketers on best practices, communication strategies and performance standards.

Opened new accounts and documented personal, demographic and payment information in the system.

Senior Customer Service Representative 03/2003 to 03/2012 HSBC Bank – Las Vegas, NV

Handled claims consistent with client and corporate policies, procedures, best practices and regulations.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Determined customer needs by asking relevant questions and listening actively to the responses. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Answered product questions with up-to-date knowledge of sales and store promotions. Responded to all customer inquiries thoroughly and professionally. Received multiple positive reviews which acknowledged dedication to excellent customer service.

Associate of Arts: Accounting 2000

Rhodes College - Las Vegas, NV

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