Customer Service or Development & Retention Sales

Rebecca Yonge

Objective: Find a customer support or relationship sales position building on my previous work experience.

Strengths, Skills & Achievements:

Understanding customer’s objectives and how to align product set to meet their financial goals

Retaining customer satisfaction in products and services

Excellent verbal and written communication skills

Professional telephone skills

Proficient in Microsoft Office Suite

Familiar with Salesforce.com, SAP, Brio reports, Goldmine, Lotus Notes, Microsoft Outlook, Adobe Connect, SyteLine ERP System, Vanilla Soft CRM

Qualified for “President’s Club” for achieving 126% of quota for the 2011 fiscal year

Promoted from Inside Sales Representative to Field Account Manager July 2010

Recognized by Absolute Software for number of licenses sold to one customer in one quarter, and over-all sale of product at 2008 sales kick-off

Recognized by LANDesk as a leader in selling/promoting their products at 2007 sales kick-off

Spanish speaking, reading and comprehension – Intermediate Level (I am not fluent and do not have experience in using it in a technical or work related field, but I am willing to learn)

Relevant Work History:

Self Employed Penn Yan, NY 05/2015-Present

Owner/Operator

Online & Social Media Marketing Manager for local businesses

Content creation for the social media

Website design, creation and maintenance using web site builder software (Wix, Weebly and Go Daddy)

Implementation of Cake POS system at a local business including set up of the equipment and data entry of the menu items into the system

Contract Employee for Agent1099 cold calling and selling membership to Fanbank – A Company helping Main Street businesses create brand awareness in their local communities.

Finger Lakes Getaways Penn Yan, NY 10/2016 – 09/2017

Office Manager

Worked Independently managing all but the finances and accounting

Prospected new property owners bringing in 11 new property owners to the program

Managed all contract negotiations between property owners and guests

Handled day to day operations

Converted a 100% paper based business to Streamline Vacation Rental Software

Integrated the new software with Channel Partners (HomeAway.com)

Implemented the design & build of the new site which was hosted by Streamline VRS. With my input, they created the new Landing Page, Property Pages and basic outline using a custom template that integrates with their software. Then I created and managed the additional pages using Word Press

Implemented the new GSuite email system

Oversaw the new logo design

Launched a Facebook Business Page for the business and then brought in the first 200 likes/followers without paying for any advertising (the owners did not agree to using Facebook Advertising as suggested)

TSL Marketing Columbia, Maryland 12/2014 - 05/2015

Lead Progression Manager

Work independently from a remote location

Made Outbound calls to cold and warm customer leads in the IT industry

Provided a warm transfer to a qualified business partner to work the lead once qualified

Tracked my day to day customer interactions in TSL’s CRM system and logged all calls made

Tel-Tru Manufacturing Rochester, NY 02/2014-06/2014

Customer Service/Inside Sales Representative

Sold Thermometers, Pressure Gauges, and Transmitters

Order Entry

Cold Called into prospective businesses

Maintained customer information

Provided RMA information to customers when needed

Opened Service requests for yearly maintenance on dry block calibrators

Took incoming customer calls

Resolved customer concerns or issues

Clarix Technologies, Inc., Pittsford, NY 09/2013 – 02/2014

Account Manager

Sold Adobe Connect

Provided product demonstrations using the software

Made warm sales calls from leads sheet

Used salesforce.com to register deals

Maintained CRM in Goldmine

Lenovo Morrisville, NC 08/2006 – 06/2011

Account Executive

Maintained set of public sector accounts in DE, NJ, and PA working primarily with higher education

Attended Vendor Fairs as Lenovo representative to find new leads and grow brand awareness

Partnered with Lenovo Vendors and Business Partners to create solutions to meet customer needs

Grew territory sales and achieved 126% of my quota for the year

Closed contract negotiations for new accounts and renewed contracts with existing accounts

Collaboration with an inside counterpart to complete day to day tasks for our customers, the business, and personal goals

Inside Sales Representative

Grew Workstation business in territory from 0% to 1.14% of total revenue in 6 months by selling into 5 different accounts

Increased Services business in territory from .09% to 2.23% of total revenue in 6 months by selling into 15 new accounts, and increasing attach rates in current buying accounts

Worked with customers in both the mid-market and large enterprise space

Maintained/Developed customer relationships at 57-150 active accounts and cold calling prospects in the remaining 35-250 accounts

Transitioned on/across product platforms, and conducted product roadmap discussions

Worked closely with Lenovo Business Partners to grow territory and lines of business in current customer base.

Qualified sales leads and assisted outside sales executive in setting appointments

Successfully eased customer concerns/issues and tracked orders placed

Completed necessary education requirement on new products

Kept up to date on competitors and how to compete in market place by product

Utilized 3rd party vendors to present a complete solution to customers combining software, services & hardware

Roma Food / Vistar Durham, NC 04/2004 – 08/2006

Outside Sales Representative

Build personal rapport with clients during on-site weekly visits

Penetration of existing accounts; and prospect and review new accounts

Analyze market trends, total sales and account purchases

Manage and Process over 95% of account purchases

Increased weekly sales from 13,000/week to 35,000/week in 6 month period

Increased collections for territory to a provide a clean AR sheet to business

Customer Service Representative

Maintained files for customers

Processed orders from customers and promoted new products to develop new business

Correlated operations between warehouse, transportation & sales representatives

Worked directly with sales representatives on transmission of orders & stock status

Data entry receiving product into the system form trucks

Devised working contact list with alternate phone numbers for customers

Coordinated with others to devise marketing promotions for customers

Education:

Montgomery County Community College Fall 2012

Finger Lakes Community College Spring 2012

University of North Carolina at Chapel Hill 1998–1999 & 2001–2002

Finger Lakes Community College 1997-1998

Degree: AA Liberal Arts and Sciences

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