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Customer Service Mortgage

Richmond, Virginia, United States
February 04, 2019

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Rashon Venable

Employee - Mortgage Loss Mitigation/Home Preservation client Representative

Richmond, VA 23234


● Over 13 years of customer service experience

● Mortgage loan processing experience

● Ability to handle multiple tasks in a fast-paced environment

● Exceptional attention to detail

● Ability to communicate clearly and effectively, both verbally and in writing, across a variety of audiences

● Solid time management skills and the ability to organize prioritize and perform multiple tasks simultaneously

● Works efficiently in an individual and team environment

● Ability to analyze and comprehend complex financial data and provide financial alternatives

● Experience in a predictive dialer environment

● Proficient with Microsoft Office (Word, Excel, PowerPoint, and Outlook)

● Knowledge of FNMA, FHLMC, FHA, and VA Guidelines

● Knowledge of collections, bankruptcy, and foreclosure Authorized to work in the US for any employer

Work Experience

Docket Team

Samuel I. White, P.C - Richmond, VA

August 2018 to Present

Work on Docket Reports for court

Set up Court Documents for VA, DC, and MD

Filed Court Documents for court

Work with Maryland, and Virginia Attorney to make sure all court documents were sign before filing Bankruptcy Specialist

BWW Law Group, LLC - Richmond, VA

February 2016 to June 2018

Update Client Information in Caseaware

Set up Court Documents for VA, DC and MD

File Notice of Appearance Document for VA, DC, and Md Work with all Maryland and Virginia Attorney to make sure all court document were sign off before filing.

Employee - Mortgage Loss Mitigation/Home Preservation client Representative

SunTrust Mortgage - Richmond, VA

October 2011 to April 2015

Working directly with Borrowers, as the Single Point of Contact.

● Advising and assisting Borrowers with options to prevent mortgage defaults and foreclosures.

● Requesting required documentation, from the Borrowers, to be submitted to the Setup Team for review and being assigned to the Solution

Specialist (Negotiator).

● Responding to their reviews by contacting Borrowers for additional information, decisions of approvals, and denials, based upon the requested

workouts of Loan Modifications, Short Sales, and / or Deed-In-Lieu's. foreclosure counsel, investors and mortgage insurance SunTrust Mortgage - Richmond, VA

March 2011 to October 2011

Richmond, VA

Mortgage Loss Mitigation Spec II - March 2011 to October 2011

● Customer inquiries regarding mortgage default and loss mitigation options

● Coordinate and facilitate initial loss mitigation efforts with associated departments, foreclosure counsel, investors and mortgage insurance


● Communicate with attorneys on loss mitigation efforts

● Arrange, initiate and monitor research on accounts as required

● Develop a thorough understanding of all functional areas, business processes and application functionality

● Perform tasks in assigned work queues (Clarifire)

● Assist with assigned project

CCO Mortgage

Glen Allen, VA

January 2010 to October 2010

Perform and manage a variety of mortgage loans, using comprehensive knowledge of loss mitigation policies and procedures for loan

products from start to finish

● Counsels delinquent mortgagors and extends every effort within established guidelines to obtain payment arrangements which will cure the default, inclusive of advising mortgagors to contact counseling agencies

● Responsible for minimizing incidents of default by pursuing alternatives to foreclosure (retention and or liquidation)

● Handle loan modifications (second processing mortgages), short-sales, deed-in-lieu, forbearance plans, repay plans and partial claims.

● Negotiate terms with customers, investors, MI, attorneys, and realtors

● Check loan agreements to ensure that they are complete, accurate, and according to policies

● Analyze applicant' financial status, credit, and property evaluation to determine feasibility of granting loans

● Establish payment priorities according to credit terms and interest rates to reduce clients' overall costs

● Contact applicants or creditors to resolve questions about applications or to assist with the completion of paperwork

● Calculate amount of debt and funds available to plan methods of payoff and to estimate time for debt liquidation

● Approve loan within specified limits, while maintain current knowledge of credit regulations (ECOA, TILA, RESPA, SCRA)

● Responsible for post closing activity on loss mitigation options/programs

● Documents the on-line collections system daily with information pertinent to each mortgagor or obtained through the counseling process in compliance with all federal, state and company requirements


High school or equivalent in Richmond

Thomas Jefferson High School For Advanced Studies - VA September 1994 to June 1997

J. Sergeant Reynolds Community College - Richmond, VA Skills

Customer Services Call Center (10+ years), Microsoft Office (10+ years), Microsoft Word (10+ years), Microsoft Excel (10+ years)

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