telecommunication technician

LLOYD H. SMITH

*** ******* ****

Columbus, OH ***19 **************@***.*** 614-***-****

Summary of Qualifications

I am a results-driven professional. Over 35 years of experience in customer service, technical support, issue resolution and sales.

Customer Service ● Sales ● Issue Resolution ● Technical Support ● Financial Services ● Public Speaking

Customer-focused with the ability to resolve technical issues

Exceptional oral/written communication. Thrive in both independent and collaborative work arenas

Computer knowledge includes: Microsoft Office Suites (Word, Excel, and PowerPoint)

Experience

MTR Gamming – Columbus, OH 2012 – Present

Technician

Provide excellent customer service to customers including: providing instructions, fixing issues and being courteous

Co-designed and installed Video Lottery Terminals for the gaming floor

Utilized troubleshooting techniques to identify issues and provide the best resolution

Broadband communication – Columbus, OH 2010 – 2011

Service Technician

Installed telecommunication products that included: internet, cable and phone

Supervised and trained new technicians on proper techniques and protocol

Primerica financial services – Columbus, OH 2010 – 2011

Senior Sales Representative

Conducted product information session to existing and potential customers to promote life insurance sales

Prepared life insurance product illustrations/proposals to better advise clients

Built and grew strategic partnerships with Investment Professionals to increase sales of product line

Prepared monthly sales forecast reports to forecast future revenue

Time Warner Cable – Columbus, OH 1977 – 2009

Telecommunication Preventative Maintenance Technician

Supervised and tested system upgrades to ensure quality

Co-lead training and mentoring of new associates increase faster on-boarding

Identified and replaced dysfunctional parts based system plant specification

Maintained optical transfer networking building to ensure continuityMarcus Dupree)

Education & licenses

Franklin University – Columbus, OH

Major: Business

Columbus state community -college – Columbus, OH

Major: Business

Ohio Insurance License

National cable Television training Institute

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