June Galloway

Garland, Texas ***** 972-***-**** ac8dvv@r.postjobfree.com

Senior Business Analyst

Scrum Master Certified

Dedicated, self-driven professional and decorated veteran skilled at leading and participating in complex, multi-layered technical projects from inception to deliver. Adept at performing detailed requirements analysis and documenting detailed processes with acute attention to detail and delivering user acceptance testing. Recognized as a collaborative communicator skilled communicating highly technical processes to non-technical personnel. Able to foster relationships across all levels of an organization and build trust with stakeholders and clients. Proven success enhancing operational efficiency, streamlining business processes, reducing redundancy, and implementing cost control initiatives. A respected team leader able to navigate corporate culture and organizational dynamics. Thrives in fast-paced deadline-driven environments with acute attention to detail and leading cross-functional teams.

Technical Proficiencies: MS Office Suite, Excel, Outlook, Visio, MS Project, XML Schema, TFS (Team Foundation Server), Altovia, ALM Quality Center, PlainView, Rally, Azure DevOps (VSTS), SharePoint, Archer, GDPR, eSOA, Waterfall/Agile, SDLC, SQL, VB, IVR, and QA/UAT/Regression Testing.

Process Improvements

Strategic Planning & Analysis

Solutions Implementation

Strategic Optimization

IT Processes

Oral & Written Communications

Requirements Analysis

Critical Issue Resolution

Cross Functional Teams

Deadline Driven

Analytical & Conceptual Thinking

Project Management & Delivery

PROFESSIONAL EXPERIENCE

Supreme Lending, Dallas, Texas, July 2018 – Current

IT Business System Analysis

Responsible for working and interacting with multiple stakeholders within the business to develop, document, implement processes and technology changes. Facilitated and investigated existing practices and workflows to identify improvement ensuring business requirement are satisfied. Conducted interviews to perform data and system analysis and decompose high-level information into actual business needs and requirement. Managed and executed communications between all stakeholders.

Agile methodology including user story creation, grooming sessions, sprints, EPIC, feature

MISMO 3.4 mapping including UMDP: URLA, UCD (Underwriting), UAD (Appraisal), and ULDD (Closing)

Participated in deploying TRID 2.0 successfully into PRODUTION

American Airlines (OBOX Solutions), Fort Worth, Texas, June 2017 – Sept 2017

IT Technical Business Analyst IV

Build solid relationships with vendors including 24{7}, Voxi, and Navia and collaborated with program owner project managers, vendor managers, business and technology team to deliver complex project milestones that exceeded client expectations. Communicated with stakeholders including business, IT Management, and vendors to obtain project information and complete tasks in accordance with deadlines and objectives. Utilized expert technical skills in PlanView, Rally, ALM HP Quality Center, SharePoint, Archer, GDPR, IATA, and eSOA.

Played a key role modifying current and creating new documentation including Service Guides, Disaster Recovery Plans, and Internal Surveys through effective collaboration with multiple cross functional teams.

Provided expert knowledge and guidance to deliver accurate tracking and reports and scheduled, facilitated and conducted team meetings.

Participated in review and execution of CREW IVR test cases maintained in HP ALM Quality Center.

Obtained and sustained knowledge of FOS (Flight Operating System) Crew Scheduling IVR system for Pilots and Flight Attendants for American Airlines (LAA) and US Airways (LUS)

BlackKnight Financial Services, RealEC, Houston, Texas, Oct 2014 – March 2017

IT Senior Business Analyst IV

Served as client liaison on decision times, tasks, resources, monitored and validated monthly invoicing accuracy including FHA, EAD, UCDP, Closing Insight, Appraisal, EPS and Flood and collaborated with third party vendors; RamQuest, Empower, CoreLogic and Gator. Worked remotely implementing project management processes and methodologies. Consistently released initiatives into production on time, within budget and in line with client expectations. Created approval of statements of work, project plans, change requests, final project acceptance and delivered to clients. Communicated project activities to management including timelines, tasks, risks, plans, G2G plans, and daily, bi-weekly, and weekly meeting minutes. Ensured service level agreement deadlines, scheduled release maintenance and resources, validated document alignment and accuracy through collaborating with business partners including RealEC, QA, UAT and Conduent (Xerox) to ensure all defects where validated and business code met requirements. Communicated with senior management on all testing efforts including QA, UAT, regression, release, and smoke testing and created updated and validated defects in TFS to ensure effective resolution.

Bank of America Legacy Assets Service, (Apex Consulting) Plano, Texas

Lead Quality Assurance/User Acceptance Tester III, August 2013 – Oct 2014

Performed User Acceptance Testing including New Functionality, Regression, and End 2 End and managed multiple projects simultaneously. Built relationships with business customers, application development, other cross functional teams to improve and ensure service levels. Ensured all UAT testing efforts are executed in a timely manner and per Use Cases detailed in business requirements documents (BRD). Assisted Line of Business in process design, redesign, documentation, and associate readiness as necessary. Utilize Quality Center 11.0--Test Scripts to upload into test plan, schedule execution, move into test lab, and updated execution status. Defect: creation, reporting and tracking; Reports: produce generic and specific project reports to be presented to senior management. Provided weekly project updates prior to test execution window and daily project updates including defect reporting, percentage complete, and overall test execution status. Led, coordinated and participated in deploying projects into production successfully and performed business certification. Assisted in post implementation efforts during warranty period ensuring business and client satisfaction.

Projects Included: CFPB (Consumer Financial Protection Bureau), ARM Disclosures/Pay Options, SCRA (Service Members Civil Relief Act), HE STEP (Home Equity – Second Term Extension Program), FHA 203K, Loan Originations, Loan Modification, Foreclosures, Loss Mitigation

Bank of America Legacy Assets Service, (Apex Consulting) Plano, Texas

Technical Consultant, July 2012 – Dec 2012

Worked closely with third party application, Equator, to verify software workflow adhered to line of business processes and procedures. Generated testing strategies, test plans, cases, scripts, and expected results for regression, functional and User Acceptance Testing per each testing phase. Translated design documents into test planning and user documentations. Participated in testing application enhancements. Performed User Acceptance Testing for various projects and handled multiple projects simultaneously. Built relationships with business customers to improve services and ensure service levels were met. Created and initiated a team DISCOVERY share point. Assisted in business process redesign and documentation.

Bank of America Home Loans and Insurance, Plano, Texas, 2006 - 2011

Business Analyst III

Promoted from Business Analyst II by displaying solid technical skills and knowledge and ability to deliver quality testing projects and providing monthly BETA software releases including defect tracking and reporting. Utilized superior communication skills to translate business strategy into policies and procedures. Provided leadership, direction, and planning advice to ensure Information systems department consistently met and exceeded business needs within EDGE, StatusMart, DIDO. Served as the single point of contact for escalated client I.T. issues and used strong analytical skills to determine a resolution that was in the best interest of the client and company. Led projects with little supervision and drove issues to resolution. Responsible for Retail Loan Original System (LOS) end-to-end ownership of projects and project planning activities on a daily basis

ADDITIONAL EXPERIENCE

QA Analyst Manager – AT&T (BearingPoint Consulting)

Systems Analyst/Programming Analyst – Southwestern Bell Company

TDMA VO Software Support/Scientific Staff Member – Nortel Network

EDUCATION & CREDENTIALS

CompTIA A+, CompTIA Network, ComTIA Security+, In process

Scrum Master Certification, April 30, 2018, Cert ID #625445

Scrum Fundamentals Certified, April 11, 2018, Cert ID #622071

Bachelor of Science, Computer Science -Fayetteville State University, Fayetteville, North Carolina

Associate of Science, Computer Programming -Johnston Community College, Smithfield, North Carolina

U.S. ARMY, Unit Supply Specialist, Desert Storm 1988 - 1992

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