Administrative Assistant Customer Service

DARLES NOTA

***-** ****** ******** ***********, ON M1P 4N3

Cell: 416-***-**** Email: ac8dv4@r.postjobfree.com

ADMINISTRATIVE ASSISTANT/ RECEPTIONIST / CUSTOMER SERVICE

PROFILE SUMMARY

Experienced Administrative Assistant with over five (5) years’ work experience

post secondary education

Seasoned and impeccable customer service skills; passionate about customer care

Experienced and knowledge in event planning and coordinating skills

Focused on driving productivity by leveraging strong front office management skills

Proven ability to successfully handle a high volume of incoming calls while

handling in-person inquiries from clients and colleagues

Excellent interpersonal skills; warm and welcoming personality with the ability to build

strong work relationships with patients, practitioners and to other team members

Strong communication skills – written and verbal

Excellent filing and organizational skills; focused individual who excels at prioritizing,

completing multiple tasks simultaneously and following through to achieve project

goals

Energetic, results-oriented team-player, eager to bring strong

administrative skills to a growing company

Flexible in working various shifts; hardworking with the drive to succeed

Proficient in MS Office – Word, Excel and Outlook

WORK EXPERIENCE

Administrative Assistant, Part Time Aug 2015 – Present Stephan's Heating & Cooling Services (Toronto)

Manage files (hard and soft copies) to ensure the proper filing of documents for easier navigation and quicker access for file retrieval

Answer and reply to client Inquiries and emails to provide proper information about company's services and products

Prepare and send quotations and invoices to clients to provide estimates of services

Process and make follow-up calls to collect payments in order to maintain accurate accounting balances

Make and sort copies of documents, receipts and other related documents to ensure company files are well organized

Accurately prepare expense and revenue reports for manager to review company’s overall performance

Administrative Assistant, Full Time

Sole Feet Health Inc./Henley Health Group (Toronto) Nov 2011 – Mar 2018

Answered and replied to incoming calls, inquiries and emails; booked appointments, provided service information and relayed practitioners' reply to clients

Greeted patients and guests to give good impression and impeccable customer service

DARLES NOTA

102-20 Antrim Crescent Scarborough, ON M1P 4N3

Cell: 416-***-**** Email: ac8dv4@r.postjobfree.com

WORK EXPERIENCE CONT'D

Administrative Assistant, Full Time Nov 2011 – Mar 2018

Sole Feet Health Inc/Henley Health Group (Toronto)

Maintained open communication with practitioners (RMT’s, Chiropractor, Chiropodist and colleagues) to create good camaraderie and easily communicate schedule changes

Managed files, charts and insurance records to ensure that documents were properly organized which led to quick retrieval of files

Received and checked products and supplies to maintain proper inventory and serve to clients on time and avoid delay; placed orders for medical products and office supplies

Accurately prepared insurance billing and patient claims and submitted to insurance companies on the client’s behalf

Made reminder calls to advise patients of their up-coming appointments and to pick-up products that were ordered

Prepared and organized clinical rooms and clinic to create a good impression to clients by having an orderly and clean place

Address and handled issues within the clinic such as complaints from clients to make sure the clients were happy and satisfied

Accurately prepared monthly reports to provide managers with financial information about the clinic for them to proficiently manage their business account

Event Planner, Part Time January 2005 – Present

Soiree by Darlz (Self-Employed)

Meet with the clients and listen to their ideas about the event and take detailed notes

Prepare quotes and plans for the event according to the budget and desire of the client

Provide professional event planning advice and guidance to ensure that the client has a successful event

Create and set-up decorations; coordinate and give instructions to the vendors and as well as to the team

EDUCATION

Undergraduate Education: Major – Biology 1998

Philippine Normal University, Philippines

College Education: Major - Accountancy 1999

AMA College, Philippines

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