JEFFREY TANNER

*** ******* **** **., #*** • Winter Springs, FL 32708 • 703-***-**** • ac8duo@r.postjobfree.com MANAGEMENT / CUSTOMER SERVICE

PROFILE

Accomplished, quality-driven professional with 25+ years of successful customer service management experience. Carry out the necessary efforts to creative positive work environments and meet the ever-changing needs of clientele. Exhibit superior communications skills while facilitating clear and timely communications with a diverse range of individuals. HIGHLIGHTS

Attained Customer Satisfaction Index (CSI) scores in the top 10% nationwide while overseeing service operations of an Infiniti franchise.

Secured a top 2% ranking among managers by meeting and exceeding all yearly business growth targets.

Oversaw 20+ direct reports of a Nissan Service Management Department while implementing strategies to enhance productivity, minimize expenses, and maintain high levels of customer satisfaction.

Trained, coached, and developed top-performing teams that supported business objectives and continually delivered quality services, leading to significant improvements in customer retention.

Successfully managed a Service Department that handled 150+ customers daily (Passport Nissan).

SKILLS

*Operations Leadership

*Staff Supervision

*Training/Coaching

*Recruitment

*Customer Service

*Client Consulting

*Inventory/Stocking

*Vendor Sourcing

*Invoicing/Billing

*Client Follow-Up

*Purchase Orders

*Procurement

*Quality Assurance

*Employee Relations

*Scheduling/Planning

*Issue Resolution

*Policy Compliance

CAREER TRACK

Foreman, ULTIMATE TECHNOLOGIES 2016 to 2017

Supervised daily operations during the design and build of custom replacement parts.

Addressed and resolved customer issues/complaints regarding products and services rendered.

Yielded continual improvements in departmental productivity.

Ensured that all tasks were conducted in compliance with company policies and regulations. Assistant Service Manager, COWLES NISSAN 2015 to 2016

Oversaw dealership activities while assuming accountability for over 20 employees, including Service Advisors, Service Technicians, Cashiers, Receptionists, and Lot Attendants.

Collaborated with senior management and other personnel to coordinate timely resolutions of client- and product-related issues.

Enhanced efficiencies via strategic scheduling and utilization of shop resources.

Monitored and minimized expenses.

JEFFREY TANNER

972 English Town Ln., #116 • Winter Springs, FL 32708 • 703-***-**** • ac8duo@r.postjobfree.com CAREER TRACK, CONTINUED

Manager – Parts & Container Shop, CONSERV INDUSTRIES 2013 to 2015

Developed work orders and schedules; delegated tasks among employees.

Maintained proper staffing levels.

Coordinated and received purchases.

Inspected the work quality of services performed.

Coached welders and other staff members on best practices for welding, repairs, and other duties.

Managed inventory/stocking functions.

Handled administrative matters involving payroll, statement reconciliations, and reporting.

Organized safety and training meetings to ensure compliance with OSHA standards and other policies. Manager - Parts & Services, D.E.W. MOTORCARS 2009 to 2013

Managed specialty automotive craftsmen responsible for repairing, maintaining, and restoring vehicles.

Maintained accurate inventory of parts.

Ordered building supplies and metals.

Researched and sourced vendors to obtain pricing discounts on volume parts orders.

Performed account receivable duties.

Reviewed and posted invoices.

Set up customers for pick-up and delivery services. Service Director, PASSPORT INFINITI 2002 to 2009

Held integral roles during the opening of a new Infiniti franchise.

Established efficient workflows while managing multiple service teams.

Coordinated staff recruitment and training functions.

Championed strategies for meeting and surpassing profitability goals.

Ensured compliance with company policies and safety protocols. Sr. Service Consultant, PASSPORT NISSAN Prior to 2002

Headed daily operations of a Service Department that catered to over 150 customers per day.

Provided continual support to four other Service Advisors to address product-related issues, inquiries, and concerns.

Tracked and managed an inventory of over 600 new vehicles. TOOLS / SOFTWARE

Windows

Microsoft Office

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