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Sales Developer

Location:
Cumming, GA
Posted:
February 04, 2019

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Resume:

Sushma Gummanur

Email: ac8du2@r.postjobfree.com

Mobile: 470-***-****

Summary:

Highly motivated technical professional with 13+ years of hands on information technology and Client Serving.

Having 3.5+ years’ of experience in Salesforce.com applications and worked as Developer, Administrator & Business Analyst of Salesforce CRM and Force.com platforms, assisted in implementing, customizing and maintaining Salesforce.com solutions.

Experience in using Salesforce.com Creating Roles, custom objects, custom fields, pick list, Profiles, Security Model, Email Services, Page Layouts, Workflow Alerts, Validation Rules, Sharing Rules and Approval Workflow.

Extensive experience in customization, configuration, Eclipse IDE, Apex, Visualforce pages and tools like Apex Dataloader

Defining salesforce.com sharing rules and user access privileges

Have good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer

Used Force.com developer toolkit including Apex classes, Apex triggers and Visual force pages to develop custom business logic

Good Experience in developing Custom Page Layouts, Work flows, Relationships, lookups and Dependent picklists.

Experienced in Siebel configuration, Siebel Administration, Worked on Siebel Enterprise Integration Manager, Assignment Manager, and Siebel Enterprise Application Integration and also experienced in Database Administration of MS Sql Server 2000.

Has good development and configuration skills and has achieved customer satisfaction in the entire projects worked at Kotak and honored with President award (Company’s highest award for excellence) as best employee of the year for demonstrating the five key traits (achievement, character, dedication, effort and perseverance) and also Won Pat on back award in 2009 for the achievements, dedication and efforts in successful implementation Siebel projects.

Education and Certifications:

MBA

SK University, Anantapuram, India, 2002

Salesforce Certification

Salesforce Platform Developer I

Technical Skills:

Software Tools

Languages

C, C++, Java

Development Tools

VB,Dev’2000,PB

Databases

Oracle 9i, MS SQL SERVER 2000.

Database Components

ADO, DAO

Web Design Tools

Front Page

Web Development

HTML, XML, VB Script, Java Script, Apex, Visual Force.

Environments

MS Visual Studio, MS Source Safe

Operating System

Window 9x/2k/NT/XP, Unix, Linux

Professional Experience:

1. Project

Salesforce.com, (Sales Cloud, Marketing Cloud) Aug 2017-Till date Alpharetta, GA

Tools

Saleforce.com platform, Apex Language, Visual Force Pages, JQuery, JavaScript.

Client

Verint Systems

Role

SFDC Developer/Administrator

Scope

The Salesforce Application is used by Verint Sales Team, Marketing team and Finance Teams as a front end application for maintaining the Accounts, Contacts, Opportunities, Leads, Products and other custom objects and custom functionality. They also use this application for analyzing the sales using salesforce reports and dashboards.

Expert in Force.com application development, salesforce.com integration and extension, features, providing solutions, using the Force.com API, APEX, Visualforce, applications from the AppExchange and other tools that extend the product.

Salesforce configuration, including workflows, validation rules, and security controls.

Lead technical requirements gathering session, oversee and approve creation and

maintenance of application and system documentation used in design, testing or

programming efforts and manage integration.

Documenting current state business processes and wireframing system designs using

process flow diagram tools, UML, sequence diagrams, etc. as well as making

recommendations for future state improved processes and system designs

Look for synergies between the various SaaS product offerings in terms of application

and infrastructure and will offer guidance on best practice and efficiencies in utilization.

UAT/Test Case Preparation and Test Plan that is suitable for the Agile/Waterfall

Methodology.

Also worked with Account Executives in a Sales Engineering function to appropriately

scope project proposals.

Worked on different Integrations related to the Salesforce (REST, SOAP)

Create and maintain technology strategy and roadmaps for various business areas.

Provide support, define technical solutions and evangelize functional and technical

capabilities of the platform. Identify potential risks and impact on operations associated

with new solutions.

Facilitate and Develop Innovative POCs/POTs (proof of concept/proof of technology)

exercises to demonstrate feasibility in order to refine and also showcase new capabilities

of the platform

Introduce new products, programs, promotions and specification tools to Architects and

Designers and keep our competitive advantage through research and analysis of

competitive information at all levels.

Planning & Analysis Meetings for any new requirements and co-ordination with Business.

Participated in Client requirement meetings for requirement gathering.

Created High level and detailed level design documents based on the BR’s and FR’s.

Involved in design, development and implementation of salesforce.com applications.

Created design and implementation specifications.

Writing use cases & reviewing test cases

Preparing SOP’s and documenting each task in detailed, Screen by Screen instructions.

Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users

Perform administration tasks as needed, managing custom fields, integration and data cleanup.

Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.

Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.

Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates and outbound messages to implement business logic.

Managed Security settings and conducted regular security/configuration audit.

Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the Objects and tabs, Components and Visual Force Pages.

Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.

Implemented SFDC Live Agent.

Experienced in Cleansing and De-duplicating bulk loads.

Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.

Used force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.

Developed unit test cases for the apex classes, controllers and triggers to have good test coverage.

Integrated Salesforce.com with Oracle ERP.

Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing

Worked with Production support team and fixed the issues on On-Demand basis.

Worked on Service requests, Work orders, Activity Screens.

Prepared Test Plan that is suitable to the Agile Methodology and Responsible for creating Test cases and Test scripts based on functional requirements and design documents.

2. Project

Salesforce.com (Sales Cloud) Sep 2016- August 2017 Atlanta,GA

Tools

Saleforce.com platform, Apex Language, Visual Force Pages, JQuery, JavaScript.

Client

Callidus Cloud

Role

SFDC Developer/Administrator

Scope

The Salesforce Application is used by Sales and by back office team as a front end application for maintaining the Accounts, Contacts, Opportunities, Leads, Products and these applications are integrated with other home grown Internal applications. They use SFDC as a onboarding Applications.

Planning & Analysis meetings for new requirements and co-ordination with Sales team, marketing teams and Internal Application IT team.

Participating in whiteboard meetings.

Participated in requirement gathering meeting.

Created High level and detailed level design documents based on the BR’s and FR’s.

Involved in design, development and implementation of end to end salesforce.com applications.

Created design and implementation specifications.

Perform gap analysis and determine the exact impacts on Specs.

UAT/Test Case Preparation and prepared Test Plan that is suitable for the Agile Methodology.

Prepared SOP’s and documented each task in detailed, Screen by Screen instructions.

Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users

Performed administration tasks as needed.

Designed and implemented Integrations with Internal Applications with proper heap size.

Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects & Standard objects.

Implemented Apex Classes & Triggers.

Developed and configured Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.

Developed Partner Portal applications.

Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the Objects.

Created Custom Components and Visual Force Pages based on the requirements.

Created different views for Salesforce1 app using HTML, CSS & JavaScript.

Created different VF pages and rendered them as PDF’s.

Worked on Workflows, Approval processes and Assignment manager.

Integrated internal applications with Salesforce.com.

Participated in metadata Migration tasks.

Used Lightning process builder to easily automate business processes.

Involved in querying Salesforce tables using SOQL & SOSL queries.

Did seamless Integration of Salesforce with Java Application in Salesforce.com using force.com canvas framework.

Created HTML, Text and Custom Communication Templates.

Done Email Administration.

Created Apex/Schedule jobs.

Created Static resources.

Refreshing Sandboxes and maintaining Deployment settings.

Migrated customizations using Chain sets.

Developed unit test cases for the apex classes, controllers and triggers to have good test coverage.

Developed VF pages using Visual force, apex and boot strap.

Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing

3. Project

Salesforce.com (Service Cloud) Nov 2013- December 2014 Mumbai,India

Tools

Saleforce.com platform, Apex Language, Visual Force Pages, JQuery, JavaScript.

Client

United Nations

Role

SFDC Admin/Developer

Scope

The Salesforce Application is used by sales/medical reps and by back office team as a front end application for maintaining the Accounts, Contacts, Opportunities, Leads, Products and other custom objects and custom functionality. They also use this application for analyzing the sales using salesforce reports and dashboards.

Involved in business process reviews.

Involved in setting up field level access for each custom object created based on the user’s role within the organization.

Worked with Production support team and fixed the issues on On-Demand basis.

Worked on Service requests, Work orders, Activity Screens.

Experience in using Salesforce.com Creating Roles, custom objects, custom fields, pick list, Profiles, Security Model, Email Services, Page Layouts, Workflow Alerts, Validation Rules, Sharing Rules and Approval Workflow.

Responsible for Data model changes tracking and bridging gap between technical and business requirements.

Involved in customizing custom objects, tabs, fields, page layout as per the business need.

Worked with field & page layout customization for the standard objects like Account, contact

Experienced in defining custom formulas and creating validation rules to suit the needs of the data model and ensure data quality.

Implemented CTI integration with SFDC.

Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.

Integrated Salesforce.com with external systems using Web Services for approval and custom workflow solution.

Worked on role hierarchy & sharing rules to configure visibility

Worked on workflow rules & approval processes.

Customized the Messages & Alerts on the Home page.

Developed APEX triggers, classes, Visual Force pages.

Created new Reports & Dashboards.

Developing Triggers with bulk-safe and have a minimum of 75% code coverage

Involved in client interaction for discussing the work flow and customization of page layouts

Have worked on moving data from external legacy system into Salesforce application using Apex Data loader & CSV files.

Involved in different phases of testing basically the Business Functionality Testing, Unit Testing, Integration Testing, Performance Testing, Positive Testing, Negative Testing and UAT testing

Planning & Analysis Meetings for any new requirements and

co-ordination with Business.

Participated in Client requirement meetings for requirement gathering.

Created High level and detailed level design documents based on the BR’s and FR’s.

Involved in design, development and implementation of salesforce.com applications.

Created design and implementation specifications.

Given WebEx and class room trainings for the users.

Writing use cases & reviewing test cases

Preparing SOP’s and documenting each task in detailed, Screen by Screen instructions.

Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users

Perform administration tasks as needed, managing custom fields, integration and data cleanup.

Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates and outbound messages to implement business logic.

Managed Security settings and conducted regular security/configuration audit

Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the Objects and tabs, Components and Visual Force Pages.

Created workflow rules and defined related tasks, email alerts, and field updates.

Integrated Salesforce.com with Siebel.

Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.

Experienced Data loader and in Cleansing and De-duplicating bulk loads.

Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.

Used force.com developer toolkit including visual force pages, apex classes, apex controllers and apex triggers to develop custom business logic.

4. Project

iNeed March 2009 – Nov 2013 Mumbai, India

Tools

Siebel 8.2.2.2 (Siebel Service), Oracle 10g

O/S

SuSE 9.3i586, Windows 2K3 server R2 SP2i386

Client

Kotak Mahindra, Wealth Management

Role

Siebel Administrator & Business Analyst (Siebel Consultant)/ Siebel Developer / Sr.Manager

Scope

The Siebel project is an Service Desk system for Information Technology (IT) and facilities services. This will consolidate service desk applications across the Organization and harmonize processes. It covers Incident Management, RFS, Problem Management, and RFC. Siebel is also used to categorize the Service requests of different type of Incidents, Request for Service, and Problem Mgt. Siebel Team also does supporting production servers for the Siebel applications. Some examples of service requests processed.

Participated in Client requirement meetings for requirement gathering.

Given Application Presentation to the Clients.

Collaborate with different teams to understand process, new opportunities

Created High level and detailed level design documents based on the BR’s and FR’s.

Planning & Analysis Meetings for any new requirements and co-ordination with Business.

Created design and implementation specifications.

Conduct Fit-Gap analysis and use case preparation for the technical team.

Involved in Effort Estimation for requirements and CR’s.

UAT/Test Case Preparation and prepared Test Plan that is suitable to the Agile Methodology

Prepared functional audio files for the user trainings.

Given Webex and class room trainings for the users.

Preparing SOP’s and documenting each task in detailed, Screen by Screen instructions.

Worked on the configuration of the Service request module.

Worked on the configuration of the Activities and WO module.

Developed Workflows for Preventive Maintenance and creating service request

Worked on SR Escalation Workflow.

Worked on the Workflow to send Resolved Email Notification.

Worked on the Workflow to send Unresolved Service Request and WO email notification to the Assigned to Group.

Worked on the Inbound Web Services (Siebel EAI) of the application and create SR’s.

Worked on the Siebel EAI to get Assets data into Siebel.

Worked on Siebel EAI to get the Contact data.

Worked on the Siebel data validation manager and Product configuration module.

Worked on the configuration of the Employee screen.

Worked on scripting and User properties to achieve the functionality.

Worked on the installation of Siebel on the Windows and Linux servers.

Worked on the Integration of Oracle Business Intelligence with Siebel.

Analyze, Prioritize and resolve the issues raised by the business users from across missions and guide them appropriately with respect to functionality and application usage.

Manage CRM self-service related mission’s catalogue items.

Provide ECOE support by interacting with the COE related and resolve them via WebEx.

Provide solutions for ongoing self-service approval issues related the various organization groups defined.

Run database SQL queries for providing adhoc reports.

Working with the clients in setting up the Siebel Application in the user machines.

Working on the production support of the Application and resolving user issues related to Application.

Worked on setting up the Preventive Maintenance plans for different groups.

Worked on repository migration between environments.

Worked on the Server side of the Siebel on the Linux environment.

Worked on the load balancers of the Siebel application by co-ordinating with the other teams.

Maintaining Siebel servers and Rebooting Siebel Servers, monitoring and improving the performance of Siebel servers and Web servers.

Maintaining and Creating PDQ’s

EIM, Import by identifying the user key columns of the interface tables and populating the required columns of the base tables. Also configuring the IFB file based on the process, type of EIM, Batch, etc.

Environment Monitoring (server components, component requests and tasks)

Done Import, Export, Delete, Update, Merge Processes.

Worked on bug fixes on the Server side of the Siebel on the Linux environment.

Worked on giving Actuate and OBI report access to the users.

Worked on complex configuration, scripting and User properties to achieve the functionality as per the client requirement.

Worked on the Workflow to create Contact Call records.

Worked on Product administration and Catalog administration.

Worked on creating the automated scripts to know the performance of server components on each Siebel server.

Co-ordinate with Net-scalar team for CRM URLs and load balancing issues and secure certificates.

Monitor the Siebel communication components which feed the Communication tab with emails.

Run Siebel utilities for File system cleanup, analyze flight data recorder files.

Coordinating with the Database team on the database issues with respect to the applications/servers

Worked on Repository migration between environments.

Implemented new functionality on Account Call, Contact Call, Attendee Call and

4. Project

Siebel Sales Application May 2005 – Feb 2009 Hyderabad, India

Tools

Siebel 8.1.1.5, Siebel 7.7, Oracle 10g

O/S

SuSE 9.3i586, Windows 2K3 server R2 SP2i386

Client

Kotak Mahindra

Role

Siebel Administrator & Business Analyst (Siebel Consultant)/ Siebel Developer

Scope

The Siebel Application is used by sales and by back office team as a front end

application for maintaining the Accounts, Contacts, Opportunities, Leads, Products and other Custom

Objects and Custom functionality. They also use this application for analyzing the sales.

Participated in Client requirement meetings for requirement gathering.

Reviewing functional specification document

Created design and implementation specifications.

Perform gap analysis and determine the exact impacts on Specs

Preparing SOP’s and documenting each task in detailed, Screen by Screen instructions.

Worked on the configuration of the Inspections module of the Application.

Configured the Equipment screens of the Application.

Worked on the EAI to get the Annex & MOU data into Siebel.

Worked on the EAI to get the Major Equipment & Self Sustainable data.

Worked on the installation of Siebel on the Windows servers.

Worked on the installation of Siebel on the Linux servers.

Worked on the installation of Oracle Business Intelligence.

Worked on SQL queries to build reports on the discrepancy of email notifications in the Communications.

Working on the production support of the Application and resolving user issues with ECOE.

Worked on repository migration between environments.

Worked on the Server side of the Siebel on the Linux environment.

Worked on the load balancer of the application by co-ordinating with the other teams.

Maintaining Siebel servers and Rebooting Siebel Servers, monitoring and improving the performance of Siebel servers and Web servers.

Worked on bug fixes on the Server side of the Siebel on the Linux environment.

Worked on creating the automated scripts to know the performance of server components on each Siebel server.

Worked on rebooting the Linux servers on which Siebel Servers are installed.

Worked on Views, Responsibilities, LOV’s and PDQ’s setup.

Worked on setting up new groups.

Work as a Team and Complete the System setup and the development work.

Worked on low level and high-level technical documentation.

Worked on installations of Client and tools in the developer’s machines.

Worked on Design and development of various modules of the Project like Activities, Opportunities, and Time off Territory.

Worked with TAM to provide complex development solutions.

Worked on the ES Configuration reviews suggested by Oracle.

Participated in the KT sessions for the client.

Worked on complex configuration, scripting and User properties to achieve the functionality as per the client requirement.

Worked on the Workflow to create Contact Call records.

Worked on Product administration and Catalog administration.

Implemented new functionality on Account Call, Contact Call, Attendee Call and as per the Client requirement.

Worked on routing model and Sync issues.

Worked on bug fixes of the Application.



Contact this candidate