Customer Service Manager
Resume:
Bethany Canfield
Very adaptable and coachable
Howard, OH 43028
**********@*****.***
Please note that I am looking to commute to Columbus. Additionally, I am happy to explain the time between May, 2017 and March, 2018 when I was not employed. 10 years of professional office experience
Knowledge of Microsoft Office Suit
Fast learning and detail oriented
Payroll and accounting experience
12 years of customer service experience
Dependable and highly motivated
Authorized to work in the US for any employer
Work Experience
Medicaid Billing and Payroll Specialist
New Hope Industries - Mount Vernon, OH
March 2018 to Present
New Hope Industries provides daily paid work for individuals with developmental disabilities. As Medicaid Billing and Payroll Specialist, I:
• Bill Medicaid for the time that Individuals are being overseen here at New Hope Industries
• Enter and process payroll to ensure proper payment to all individuals and all staff
• Track daily ratios to ensure New Hope Industries has the proper oversight for all individuals
• Assist Assistant CEO with tasks including Board Meeting preparation, creation of manuals, filing, faxing and more
• Reconcile all invoices to maintain accurate books In my time at New Hope Industries I have gone above and beyond by becoming the: Chair of the New Hope Industries Safety Committee
Reimbursement Advantage Program Manager
McKesson
August 2015 to May 2017
As Program Manager, I:
• Loaded, verified and audited over 150 data import files each month to create program reporting for over 1,800 members.
• Continually trained and educated the twelve member advisory team on all industry updates and changes to reporting as well as new platform training when required.
• Provided MRA Program reporting and analysis for McKesson finance, sales and executives.
• Maintained ongoing relationship with MRA Advisory Board members. During my tenure, I have also performed above my Program Manager role by:
• Assessing the efficacy of the current processes and procedures and implemented/documented more accurate and less time consuming standard operation procedures.
• Identified and resolved long lasting, underlying logic problems and data issues to deliver the most actionable and relevant data to our membership.
Clinical Program Manager
McKesson
November 2014 to August 2015
As Clinical Program Manager, I:
• Built and maintained relationships with industry leaders such as EQuIPP, Mirixa and McKesson Pharmacy Systems and Automation, as well as being the subject matter expert on widely used clinical platforms.
• Worked directly with AccessHealth IT to create proprietary internal database used for tracking, reporting and enrollment, as well as contributing to the development a secondary database expansion to assist Clinical Advisors in their outreach and recording efforts.
• Trained Clinical Advisor team and McKesson Reimbursement Advantage Advisors on recent industry changes, clinical platforms, and current clinical needs of the independent pharmacy. During my tenure, I have also performed above my Clinical Program Manager role by:
• Managing internal office expansion project.
• Maintaining internal website (SharePoint/All Access) Advisor
McKesson Reimbursement Advantage
November 2012 to November 2014
McKesson
As an MRA Advisor, I:
• Provided personalized customer service and advisement to 130-150 MRA pharmaceutical clients nationwide.
• Retained clients by providing excellent knowledge of MRA, Mirixa and EQuIPP programs and services. During my tenure, I performed above the expected Advisor role by:
• Working directly with the IT Department to implement a new enrollment process for all AccessHealth members into the PQS EQuIPP program.
• Participated in a pilot test to measure the ability of the Advisor role to improve performance in Clinical patient therapy management by coaching customers on the impact of their clinical performance on their future business and financial health. Contributed in raising case completion rates from 32% t0 68%.
• Assembled and reported all necessary feedback for a pilot test program that could potentially allow independent pharmacies to easily access and dispense specialty drugs while still making sure their patients are getting all the follow up care necessary. Product Specialist, Quality Coordinator
Abbott Nutrition
April 2010 to November 2012
During my time as a Feeding Expert I:
• Ensured all customer inquiries and concerns were handled in an efficient and courteous manner.
• Effectively managed and maintained all documentation including, but not limited to, preparing/proofing documents for audit by FDA, sending/receiving shipments, filing and faxing.
• Offered feeding support and product information regarding all Similac pediatric products to consumers.
Operations Specialist
Operations Support - Columbus, OH
July 2008 to April 2010
As Operations Support I:
• Assisted with preparing and editing Breastfeeding informational program available in 21 languages.
• Assembled and researched support materials for meetings with legislators and policymakers.
• Assembled succinct guide of Abbott Nutrition's pharmaceutical, nutritional and medical products. Education
Associate of Arts in Humanities
Columbus State Community College - Columbus, OH
August 2004 to December 2008
Skills
Medicaid, Invoice, Microsoft Office (10+ years), Customer Service (10+ years)
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