Rodney Brining

*** ********* ******

Norfolk, VA 23505

Phone: 757-***-****

E-Mail: ac8dtn@r.postjobfree.com

Summary

Talented person seeks Employment in the Customer Service field. I have excellent people skills, a strong desire to complete tasks correctly the first time using the least amount of time and parts. I have a talent to emulate what the person involved in the situation is going through, so I am able to recommend the most constructive course of action to achieve the best solution for both parties, provding the customer with the best value for their money and usually within a short of time.

One quick example is a customer arrives at my store with a weak battery in their automobile. I test the battery, show them the results of the test, and convince them to purchase a replacement battery from my store. Two goals have been accomplished, I have brought the automobile back to its reliable status, and I have sold a battery, increasing my sales amount for the day.

During my caeer, I have been complimented on my verbal communication skills. When I worked for Advance Auto Parts and during the time that I worked in a Civil Service Capacity with the Department of the Navy, I was called upon to provide the proper personnel, both Civilian and Uniformed Active Duty

personnel with the proper information the first time.

Skills

I am able to prioritize work tasks, from the tasks that take the least amount of resources, to the more complicated ones, including following required Company Protocols, and safety Guidelines.

I am able to complete complex, multi step tasks without supervision, but I also know when to ask for help when a situation occurs that I have questions about. I have a very sharp learning curve and I am usually not required to be shown a procedure more than once. I am a very detailed oriented person that uses any tools required to keep documents from being damaged.

I have an excellent working knowledge of Windows based personal computers running all of the current Windows Operating Systems.

Experience

June 2015 to January 2019

Advance Auto Parts Norfolk, VA

Counter Sales/Commercial Parts Drive

Supervsor-General Manager, Mr. Keith Brown, 757-***-****

I performed all of the Counter Service functions, including looking up parts for a vehicle being repaired, by use of the company computer system, locating parts that were available on site, and ordering any parts that could not be obtained locally. I also recommended Commercial Repair Facilities from a list of shops maintained by our store for repairs that were beyond the customer's abilities to perform themselves.

I was the highest earning employee at my store for the last sales quarter, out performing the rest of my Team Members by over $3,000.000.

I tested automotive batteries both in and out of the vehicle, I put batteries onto a charging station and tested the battery prior to returning the unit to the customer. I also made use of a battery diagnostic tester and charge system analyzer to determine the state of the battery, and charging system in the vehicle. I also installed automotive batteries that the customers had purchased from the store, including cleaning battery terminals and installing any maintenance products to prevent the recurrence of the corrision problem. I installed replacement windhield wiper blades that customers had purchased as well.

I am proficient in the use of Electronic Control Module scanning tool that is used to determine common engine sensor and control system failures.

I was constantly complimented by my Supervisor, based on the positive feed back received by my customers.

As a Commercial Parts Delivery Driver, I also provided accurate and timely support for the delivery of commercial parts, many units that had waiting customers, my phrase was, I deliver the right part the first time.

Any time my assigned duties were current, I would stock with inventory from the incoming trucks and take care of any housekeeping duties, including dumping the trash and cleaning the floors and display fixtures.

September 1982 to May 2016

NAVFACENGCOM-DEPARTMENT of the Navy Norfolk, VA

Facilites Personnel

Supervisor Name-Mr. Steven Anderson-Facilities Manager

757-***-****

Working closely with the Facility Manager, I performed all of the duties required to maintain my compound to the highest standards possible. These duties included all daily duties, including security functions, building and grounds maintenance, upkeep and repair, the Supervision of Public Works Tradesmen, covering all facets of work disciplines, electrtrcians, plumbers were just two of trades. I also assured the proper functions of all utilities to the workplace, plus, due to my home's close proximity to the compound, I was the first responder to any emergencies that would affect the compound, these included, but were not limited to electrical power outages, security incidents, and severe weather building damage. In this capacity, I would arrive at the compound, assess the casualty, the repairs required, arrange for the proper personnel to repond, usually with the required repair materials. I would notify the Command Duty Officer of the situation so it could be reported and notify the Facility Manager of the situation and stay on station until all repairs were completed unless otherwise directed.

I also played a major role of disaster recovery from several episodes of flooding and the required an extensive clean up period of over a year. The efforts included mold remediation, extensive dewatering of large areas, plus the disposal of damaged furnishings and any required repairs, including structural work, room being plastered, painted, and furniture replacement in the affected areas.

I was also responsible for the procurement of a small fleet of vehicles for use by the personnel located at the command. These duties included setting up and monitoring of the fuel card system, monthly submission of all fuel consumed, both gas and diesel transactions to the proper officials, plus I was responsibile for the preventive maintenance and periodic repair of all vehicles, plus the reporting and vehicle repair of any vehicles involved in accidents.

I was awarded over twelve Special Commendation Letters and cash awards during my tour of duty in the Facilities Department.

Education and Training

1970 East High School Bluff City, TN

High School Diploma

Tidewater Community College Virginia Beach, VA

Data Processing/Computer Science

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