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Sales Representative Customer Service

Location:
Cincinnati, OH
Posted:
February 04, 2019

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Resume:

Tony Algeri

**** ***** *****

Cincinnati, OH ****0

H 513-***-**** C 513-***-****

ac8dt6@r.postjobfree.com

Manufacturing Professional

Extensive experience in manufacturing customer service. Areas of expertise include planning scheduling of large project orders for key accounts. In depth knowledge of all processes of manufacturing including production planning, purchasing, expediting, shipping, costing, and pricing. Thorough knowledge of the inner workings of the whole manufacturing process provides flawless service to the customer.

Career History

ILSCO Corporation Cincinnati, OH 2011-2018

Utilco and International Export Specialist (2013-2018)

Manage export process for all international shipments.

Manage order entry processing, credit expenditures, order tracking, Pro forma invoicing, and worked with Accounts Payable for payment tracking.

Work with plant management team to track and fulfill past due orders.

Work with freight forwarders to establish timely pickup and delivery dates.

Utilize JDE and Utilco Work Bench to properly allocate and manage orders.

Southern Region Customer Service Representative (2011-2013)

Responsible for the management of a 12-state territory.

Responsible for order processing and credit returns.

Worked with manufacturing to expedite and process orders in a timely manner.

Provided technical support assistance to customers by phone and email.

Fidelity Investments 2009-2011

401K Specialist

Assist customers with all questions regarding their 401K accounts.

Received customer calls regarding account status and account access via web browser or telephone.

Help customers move funds to different investments, withdrawing from the account, issue loans from their account and explaining the terms and potential impact to the customer account.

GENERAL CABLE CORP., Highland Heights, KY 2001-2008

Second largest manufacturing of wire and cable in the world.

Major Accounts, Inside Sales Representative (2003-2008)

Managed a 14-state territory with $80 million in annual sales.

Achieved year over year gain in sales, despite the raising costs of copper and raw materials.

Received outstanding reviews from manager of outside sales, and customers.

Recognized by management for the lowest error rate even though territory increased 25%.

Successfully reduced order backlog 30% in 2006-2007 by utilizing existing stock.

International Sales Representative (2001-2003)

Responsible for all US exporters, the Caribbean, and South America. Handled export documentation including bills of lading, Performa invoices, and duties. Worked with plant management and business teams in Spain, China and Australia.

Grew territory 10% in incremental sales during a worldwide slowdown period.

Retained a new customer from Peru with sales of $600.000 the first year and grew to annual sales of $3,500.000 in 2007.

Completed multiple projects in different parts of the world with orders valued at over $6 million without a late shipment or error.

Served as back up to the manager and shared input on the team’s performance with the sales director.

HUNKER LABS, Cincinnati, Ohio 1998-2000

Manufacturer of electronic processing equipment for the plastic industry.

Procurement Specialist

Compiled comparative quotes and negotiated blanket contract pricing. Maintained and updated all inventory data. Worked on Bill of Materials and process for production flow.

Scheduled material for work in process and purchased material to arrive at the time of production.

Created and implemented a vendor rating report that allowed the company to compare vendor performance levels to track quality, delivery, and pricing.

Lowered on-hand inventory 20% in one year’s time and maintained stock for production levels.

Lowered costs by using sole suppliers and implementing a Kanban system.

LITTLEFORD-DAY CO, Florence, KY 1992-1998

Manufacturer of industrial mixers.

Buyer

Purchased O-rings, gaskets, seals, mechanical seals, cylinders, drive units, motors, hydraulic fittings, hoses, couplings, steel plate rod and bar stock. Established new vendor relationships based on volume purchased. Negotiated pricing with new vendors.

Implemented a vendor report card measured on a matrix consisting of quality, delivery and price. Replaced existing suppliers with more cost-effective vendors, saving $75,000 the first year.

Implemented sole sourcing for commodity items saving annually over $2.5 million dollars.

Volunteer and Community Service

Inter Faith Hospitality group 2008-2009

Volunteer

Worked in partnership with others at a house owned by Anderson Methodist Church for donation to a homeless family in need.

Led a Men’s group for people that were also unemployed during the recession.

Education

Cincinnati State College, Purchasing Management (70 quarter credit hours)

Completed all five APICS courses

Lean Manufacturing level one and two

Team building and team leadership courses

International terms and conditions and letters of credit.

International business law, two courses.

Computer Skills

Proficient in AS400 system

Microsoft Windows

Microsoft Office

Business objects

Webi systems.

JDE



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