Data Entry Customer Service
Resume:
TERRI D WILLIAMS
CLINTON TWP, MI 48036
ac8ds7@r.postjobfree.com
SUMMARY Reliable, dependable and flexible dispatcher with an understanding of the transportation industry. The ability to multitask in a timely matter. Excellent Customer Service skills with outstanding ability communicate professionally with others. Basic knowledge of radio dispatch and data entry equipment, Microsoft Office, Words, Outlook, Excel, and Ecolane, Midas.
EXPERIENCE
EDUCATION
SMART TRANSPORTATION- DETROIT, MI
JUNE 1994 TO DECEMBER 2018
BUS DRIVER/ DISPATCHER
Create schedules and dispatch drivers to various sites in the metro Detroit area. Oversees all routes and scheduling of buses. Handle heavy phone and radio traffic. Serve as a primary communication liaison with major contracted customers. Provides solutions to drop-off and pick up problems. Handle back-up driver duties or perform miscellaneous clerical duties as needed data entry, filing, copying, faxing and computer literate. Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers, drivers, management. AMAZON-HAZEL PARK,MI
OCTOBER 2018 TO PRESENT
FULFILLMENT ASSOCIATE/ASSEMBLY
Receive products using radio frequency scanners and relocate products using powered-equipment (forklifts, pallet jacks, and walkie talkies). Pick up customers orders on all levels of a multi-pack and ship to customer orders. Work with and/or around moving mechanical parts. Prepare packages for shipping and receiving..
FEDEX
DECEMBER 2018 TO PRESENT
PACKAGE HANDLER INBOUND PRELOAD
Load and unload physical sort packages by hand in a fast past environment. Lifting, pushing, pulling, carrying packages and placing them in a safe and effective manner. Scanning packages with proper locations to provide a timely delivery.
OSBORN HIGH SCHOOL - DIPLOMA
DETROIT, MI
JUNE 1983 - DIPLOMA
WESTERN MICHIGAN UNIVERSITY
KALAMAZOO,MI
MAY 1985 UNCOMPLETED DEGREE
OAKLAND COMMUNITY COLLEGE
SOUTHFIELD, MI
AUGUST 1985 - DECEMBER 1986 UNCOMPLETED DEGREE
MEMBER OSBORN ALUMNI ASSOCIATION
VOLUNTEER WIGS 4 KIDS
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