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Customer Service Representative

Location:
Kanata, ON, Canada
Posted:
February 03, 2019

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Resume:

ONYIYE JANE ABU

*** ********* *****, ******, ******* K2J6E6.

613-***-****

ac8dqp@r.postjobfree.com

SUMMARY

customer service skills developed from 5 years of work experience in family law, property law, commercial law and real estate management with Y.B.A & CO SOLICITORS a reputable Law firm in Nigeria

Management and communication skill developed from 3 years of handling and directing kids under my care

Strong leadership and relationship building skills developed from managing a huge client base at my home care and Y.B.A & CO SOLICITORS

Administrative proficiency built over years of strong legal experience working and managing clerical staff and junior lawyers whilst also creating/writing reports for legal offices, file management, and contract reviews

Customer service skills with an extensive background in conflict resolution and customer care

Languages: English and basic French

Computer Skills: Proficiency in Microsoft Excel, Word, PowerPoint, Email and Internet

WORK EXPERIENCE

Homemaker (Day and Night care) 2016-2019

Financial activities which included budgeting, cash management, forecasting and ensuring bills are monitored and paid timely

Scheduling and coordinating activities among the kids under my care and making sure all daily routine is carried out according

Supported kids emotional and social development, encouraging understanding and of other’s positive self-concept

Assisted in emotional support and counselling to ensure good behavioral attribute both inside and outside the house

Performed general office duties of making photocopies, filling and documenting each child’s work for future review

Legal Associate

Y.B.A. & CO. SOLICITORS, Lagos Nigeria. 2015-2016

Coordinated legal searches for our clients particularly WEMA BANK and UNION BANK PLC, one of the biggest banks in Nigeria as part of Central Bank of Nigeria Know Your Customer “KYC” requirements for prospective loan application and account opening for registered entities resulting in zero regulatory violations and bad debts

Managed pre/post incorporation documentation and other compliance document with Nigeria Corporate Affairs Commission for corporate and individual client which contributed to increased customer base from referral and return clients resulting in huge capital returns for Y.B.A & Co.

Championed business name registrations for small business owners and sole proprietors which contributed circa 50% increased of client base in 2015 majorly due to growth from customer referral

Oversee real estate management for the team by drafting/reviewing property purchase/rental agreement, issuing of notices to tenant on behalf of landlords et al for properties under our care, always getting it right first time which led to increased confidence rating

Legal Associate

Olowoporoku & Co. Verney Park Chambers, Lagos Nigeria. 2014 -2015

Reviewed pre/post contracts award negotiations and provided legal advice to clients based on binding clauses contained in agreement prior to affixing signature in agreement, helping clients to avoid huge financial penalties

Led research on complex and contentious legal issues bothering on Nigeria banking climate and developed a road map to protect depositors

Coordinated by planning, organization the affairs of the law office during short term absence of the Principal, resulting in orderliness, smooth sailing of the legal business and increased cliental enrolment through professional attention to their needs

Legal Practitioner& Solicitor J.B Ibudeh & Co, Agbor Nigeria 2012-2014

Supervised and managed real estate investment on behalf of clients resulting in higher ROI for investors due to strict debt recovery mechanism deployed and overall increased cliental base as a fallout of effective referrals and positive feedback from clients

Managed drafting, review and advice on Will matters for clients in preparation for unforeseeable circumstances in the future, resulting in smooth transfer of wealth from generation to generation

Supervised small business registrations with Nigeria Corporate Affairs Commission (CAC) for new business incorporations, successfully registering 20 new starter business and increasing legal office income year on year

Legal Intern

Nwabuzor & Nwabuzor, Asaba Nigeria 2010

Received legal briefs from clients and develop into a presentable format to Principal for progression, resulting in reduced turnaround time for cases as there was just one Legal Principal in my office

Functioned as administrative staff, running the day to day clerical duties of the office e.g. typing, photocopy, arranging/sorting emails, daily appointment planning et al delivering a very coordinated routine for the office

Undertook legal interpretation of contractual dispute, breach and enforcement on behalf of the Principal

English Teacher

British International School Benin City Nigeria 2009-2010

Thought English language, Christian Religious Knowledge, Government studies, Literature as a National Youth Service Corp member (NYSC), recording a passing grade of circa 80th percentile for more 75% of class members

Assistant Secretary

Oredo Local Government Secretariat 2009-2010

Organized, prepared office meetings and also took minute of meetings (MoM) and distributed same to all participants for timely action tracking and filling/archiving of agreed actions

Performed administrative function such as running the day to day clerical duties of the office e.g. typing, photocopy, arranging/sorting emails, daily appointment planning et al delivering a very coordinated routine for the office

EDUCATION

Nigerian Law School, Enugu 2010

Barrister at Law (BL) November

Igbinedion University, Okada 2003-2008

Bachelor of Law (LLB) November

AWARD

Most resourceful and punctual- Greater scholars’ school 2016



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