S U S A N S P E N C E R

***** **** ******, *******, ** 48240

E-mail: ac8dpy@r.postjobfree.com

Phone 313-***-****

OBJECTIVE: To find a challenging position with a company that promotes a cooperative, team-oriented working environment.

EXPERIENCE

• CUSTOMER SERVICE REPRESENTATIVE

June 2011 through October 2018 – National Transit Corp. (Evans Distribution/Progressive Distribution) Responsibilities: Customer Service Representative, shipped orders domestic and international, scheduled appointments for inbound/outbound deliveries/pick-ups, inventory, added new products (part numbers), entered receipts of material into database, shipped and received in SAP, Hazmat trained for shipping, and miscellaneous administrative duties.

• ADMINISTRATIVE ASST/CUSTOMER SERVICE

August 2006 through February 2011 – Logus Microwave – West Palm Beach, FL Responsibilities: Customer Service Representative, shipped orders domestic and international, invoiced (QuickBooks), prepared military shipping paperwork for products, set up quotes, sales orders (on Access Database), entered customer information, issued RMA’s (Return Material Authorization), responsible for repair department administrative duties, review and verification of Sales Value Production (SVP), assisted with various administrative duties (included duties assisted with ISO documentation, scanned documents, e-mail, etc.), and answered telephone.

• OFFICE MANAGER

March 2005 through August 2006 – Air-Tight, LLC. – Riviera Beach, FL Responsibilities: Bookkeeping (QuickBooks), A/R & A/P, financial statements, invoiced, shipped orders, inventory management (recommended Fishbowl Inventory Software – acquired and set-up), internet research, updated website (added photos, verbiage, etc.), correspondence, answered telephone, and miscellaneous administrative duties.

• PURCHASING

July 2004 through February 2005 – St. Lawrence – Troy, Madison Heights, MI Responsibilities: Purchased hydraulic parts, motor parts, and electronic parts, received parts in (through system), updated vendor list, acquired new vendors, followed up on orders, sent parts out to “Sublets”, and negotiated prices. Use of Maccola software, and answered telephone.

• SHIPPING & RECEIVING

2003 through June 2004 – Parts Finishing Group (Power Staffing), Warren, MI / New Technology Steel (HCS Resources, Inc.) Detroit, MI (temporary positions)

Responsibilities: Parts Finishing Group: Shipping and receiving, invoiced (QuickBooks), received parts, issued work orders, inventory, entered new customers and part numbers, and drive HI-LO; New Technology Steel: Input data for shippers for shipments, bill of ladings, ASN’s, assisted truck drivers with “load sheets”, and answered telephone.

• PURCHASING

2001 through 2003 - Koeckritz Enterprises, Inc. - West Palm Beach, FL Responsibilities: Purchased marble, tile, ceramic, and granite, extensive use of Microsoft Excel and RFMS, order tracking, customer service, (multimillion-dollar company – flooring contractor, mainly new construction), and office management.

• MATERIAL AND SHIPPING COORDINATOR/ACCOUNTING ASSISTANT 1999 through 2001 - A&B Tube Benders, Inc. - Warren, MI Responsibilities: Customer Service, managed transportation schedules, ASN’s (Chrysler and GM EDI system), invoiced, created packing slips (shippers, Bill of Ladings), produced labels for shipments, reviewed contracts, managed ship schedules, reviewed vendor quotes, created company work bids, evaluated shipping performance, assisted with accounting operations

(MAS 90 program), data entry, used GM Power Supply (Internet), created charts/spreadsheets for management, and assisted with QS9000 documentation, and answered telephone.

• MATERIAL ANALYST-PRODUCTION SCHEDULER/MATERIAL PLANNER 1994 through 1999 - Thomas & Betts, Inc. - Chesterfield, MI Responsibilities: Controlled incoming/outgoing inventories (achieved through the use of various computer programs), created shop orders and labels for finished goods and sub-assemblies, managed production schedules, review and verification of sales value production, verification of BOM’s (Bill of Materials) at three levels, inventory control, ordered components

(through use of MRP), created purchase order requests, and ordered JIT (Just In Time) material (plastic and packaging), and answered telephone. Attended APICS workshops.

EDUCATION: Macomb Community College – Clinton Township, MI / Major: Accounting/Material Management - G.P.A.: 3.5 TECHNICAL SKILLS:

Was Notary Public -State of Florida, Microsoft Word, Excel, Power Point, Access, AS/400 Experience, SAP, various scheduling software programs, Internet services, email, scanning software, Windows 95, 98, XP & VISTA, Windows 10, computer troubleshooting, background in marine accessories.