Customer Service Representative
Resume:
Monica Huddleston
***** ******** **. ***. #*****
Novi, Mi 48377
ac8dpe@r.postjobfree.com
Objective:
To build a long-term career and enhance my educational and professional skills in a stable and dynamic workplace.
Education:
Business Administration Associate Degree - Graduate of Baker College - June 2001- Flint, MI
Professional Experience:
J&B Medical Supply Company -4/2018 to current – CSR (Medical Documents)
Creating and entering cmn, attentive to details when validating prescriptions, faxing prescriptions, make outbound calls daily to physicians’ office for invalid prescriptions, make outbound calls to patients to verify new primary care physician, attentive to details when checking physicians’ license and NPI#s that are up-to-date & no sanctions found, check Medicaid enrollment and Pecos, set-up re-occurring work orders for supply shipment, follow-up on voicemail, create physician’s doctor table, HCPC and ICD codes, met daily productivity.
SBC/AT&T – 8/2003 - 10/2017 - Sales & Service Specialist/Dispatcher
Assign, dispatch, and update installation/repair work orders for U-verse products in a high-volume call center environment, professionally handled 90% incoming calls and made outbound calls to customers
Communicate through Smart Chat with field managers and field technicians to assign, remove, or dispatch correct jobs on correct technicians
schedule appointments with customers to install U-verse and Internet, resolve issues in timely manner, follow-up appointments, located, corrected and remove DSL error codes, and met productivity
Flint Genesee Job Corps - 3/2001 - 8/2003 - Student Record Clerk/Supervisor assistance
Mail sort and distribute, organize files, enter student data in Corel WordPerfect, prepare and email data reports to FGJC Corporate office
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