General Sales Manager

General Sales Manager

Preferred Industry: Automotive

Qualifications Profile

Multifaceted, success-driven, and hands-on professional with extensive experience in sales, dealerships, and appraisal of trades; complemented with strong leadership aptitudes in driving vision, objectives, and innovation toward organizational success. Effective at developing sales strategies, defining business opportunities, and improving market share. Recognized for solid decision-making capabilities in buying and selling both new and used vehicles as well as offering solutions to issues in sales and service. Equipped with exceptional leadership approach in honing employee skills and performance, as well as motivating teams to provide high-level client service. Articulate communicator, with the ability to build long-term and beneficial relationships with individuals and clients from diverse backgrounds.

Areas of Expertise

New Business Development

Market Analysis and Revenue Forecasting

Sales Cycle and Operations Management

Strategic Planning and Implementation

Competitive Analysis

Staff Training and Development

Product Sales Negotiating and Closing

Customer Experience and Satisfaction

Professional Experience

Adams Toyota Kansas City • Lee’s Summit, MO

Sales Manager Apr 2016–Present

Provide expert leadership and training to 20 employees on sales strategies and procedures to improve performance

Conduct in-depth analysis on sales data, while staying updated with current market trends

Ensure the maintenance of highest level of customer satisfaction; and cultivate positive relationships with customers and the community for long-term business growth

Handle the negotiation and finalization of used car pricing and contract terms

Render support with vehicle appraisals and tracking of desired vehicles for purchase

Manage comprehensive weekly sales tracking and leadership reports to support operational improvement and carry out corrective actions

Take charge of used vehicle reconditioning for their preparation for sale and protection of quality

Review trade-in vehicle evaluations before sales agreements

Key Highlights:

Improved market penetration and sales figures by personally conducting negotiations and presenting back-end products during the close prior to finance

Brought 10% increase from 115 to 135 units to annual sales volume in a span of 90 days

Facilitated training on new employees regarding sales best practices and enhanced utilization of customer-relationship management (CRM), which resulted to the reduction of process lags

Boosted regional market share by 5% in a course of 12 months

Decreased employee turnover by coaching and supervising a team of over 20 sales associates, addressing service issues, driving performance, resolving problems in a timely manner

Offered training and direction to a staff of 20 responsible for increasing sales volume by up to 5% for two years

Chatham Parkway Toyota • Savannah, GA

Sales Manager Finance Manager Aug 2010–Mar 2012

Held responsibility in determining opportunities for growth, expanding market share, and coordinating with the Sales Management and Sales teams to achieve sales goals

Drove efforts in the development of sales strategies and improvement of profitability using various marketing channels, including social media and online sales

Analyzed all operational records and reports to forecast sales and identify profitability

Carried out extensive sales training to Sales Team members to drive revenue growth and employee retention, while maintaining over 95% customer satisfaction index (CSI)

Key Highlights:

Established and initiated innovative sales process, including secondary financing of new and used cars; and rendered mentorship to new car managers on imaginative and appropriate closing procedures which led to 5% increase on market penetration of new and used car departments

Successfully grew retail volume by 10% within 10 days by providing guidance to used car managers regarding buying of wholesale units from auction and wholesalers on primary and secondary financing while maintaining 60-day turn to improve book equity for retail and wholesale

Savannah Toyota • Savannah, GA

Finance Director Senior Sales Manager New Car Manager Jun 2000–Jul 2010

Established departmental objectives and effective strategies to attain targeted goals, while creating procedures for custody and control of assets, records, loan collateral, and securities to secure safekeeping

Accurately organized all general ledger entries within a short period of time

Gathered related information and verified details by following up with customers, as well as reviewed credit records to analyze customer histories

Demonstrated competency in performing various general accounting functions, which included journal entry preparation, account analysis, and balance sheet reconciliations

Kept up-to-date knowledge of competitor’s activities, including offerings and presence in the assigned territory

Oversaw the computation of sales commission for Sales Team of over 20 representatives

Assumed responsibility in recognizing and qualifying customer needs, establishing sales strategies, and negotiating and closing profitability with 40% closing ratio

Generated well-detailed sales forecasts through sales feedback analysis and prepared reports for senior leadership

Utilized emerging trends in customer preferences and automotive marketplaces in creating and executing innovative, targeted solutions

Handled the procurement of used car inventory using MMR and other online auction sources

Reconditioned used inventory while coordinating with wholesalers to drive front-end profits by calling trades to achieve the maximum trade value

Spearheaded a new car inventory of 500 units and used car inventory of 200 units for over 10 years

Completed more than 100 commercials for assigned dealerships

Key Highlights:

Formed a secondary Finance Department to boost market share and profitability, consequently obtaining 3% increase in profit and 10% growth in new and used car sales in the first 30 days as well as generating additional 15-20% of new and used car production every month

Gained distinction for attaining 110%-115% of monthly quota and earning the District Sales Award for 36 consecutive months

Played a lead role in enabling the team to gain the President’s Award in 2004 and 2006

Established reputation for delivering 173,179,183 in district 6, thereby receiving promotion to finance director

Successfully accomplished three new car delivery records by leading teams in providing 300 new and used cars monthly thus winning sales leaders of district 6 consistently for six years

Earlier Career

Voden Nissan • Savannah, GA

Secondary Finance Director

Riverside Toyota • Savannah, GA

Used Car Director Assistant Used Car Manager

Savannah Toyota • Savannah, GA

Sales Representative

Activities

Big Brothers and Sisters

Technical Acumen

Microsoft Office Suite (Word and PowerPoint) Google Docs Various Payment Systems

Reynolds and Reynolds CDK Toyota DMS

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