Theodore Zongo

**** * ******** ** *** #** ac8dn5@r.postjobfree.com

Baltimore, MD 21205 443-***-****

IT PROFESSIONAL

Help desk / Network Engineer / Administrator

Implement strategic IT initiatives that improve business functionality with positive impacts in the bottom line.

Skilled project manager, with proven ability to lead and motivate teams to maximize productivity.

Easily adapt to new environments and new technologies fluently.

QUALIFICATION HIGHLIGHTS

Information Technology Project Management Operations Management

Technical Analysis Network Engineering Multi-platform Networking Systems Integration Migrations /Upgrades IT Strategy Development

TECHNICAL EXPERTISE

Certifications: MCSA, MCTS, MCITP

Operating systems: Windows (9X, Me, NT, 7,8,10, Workstation & server, 2000 Workstation & Server, 2003 Workstation & server, 2008 Workstation & server, 2012 workstation & server, Novell Netware, Linux, UNIX.

Hardware: CISCO 4000 series router, CISCO 2600 series switches,3COM& Net Gear switches, Hubs, Ipad, Laptops & workstations & Servers (HP, DELL, COMPACT, IBM), RAIDS, SCSI, modems, Network Cards, memory, printers, scanners and others peripherals.

Software: MS Exchange, Lotus Note, Citrix, VMware, Google Applications, Windows Terminal Server, MS Proxy Server, SQL Server, Oracle, CISCO IOS, Seagate Backup, McAfee, Trend Micro, Symantec Avast, Norton. MS Office professional, Ghost imaging, ImageX, Remedy, TeamViewer, Virtual Network Computing, MS Remote Desktop, MS Office 365, MS Visio, MS-Project, Acrobat, Visual Basic, Java, PHP, ASP, HTML, XML, C, C++, C#, J2EE, DotNet, Perl, JavaScript, CSS, DCOM.

Networks/Protocols: LAN/WAN, TCP/IP, IPX/SPX, NWLINK,NETBEUI, WIN, DNS, DHCP, POP3, SMTP, FTP, Telnet, VPN, ICMP, RIP, NAT, IGRP, TFTP, Ethernet.

PROFESSIONAL EXPERIENCE

Help Desk Administrator 03/2010-12/2018

UPSCALE Inc. Baltimore, MD

Identified, researched, and resolved hardware and software problems.

Documented, tracked and monitored issues to ensure customer satisfaction.

Maintained, analyzed, troubleshoots, and repaired desktop\laptop systems, printers, phones, faxes and other hardware equipment as necessary.

Performed daily “health checks” on Windows servers, enterprise backups, and databases.

Managing Microsoft Exchange email, anti-spam, virus protection, IT/MS Support operations.

Ensured user accounts were properly established and maintained.

IT Technical Support Specialist 09/2015-12/2016

Continental Technology Inc. Baltimore, MD

Test software compatibility with new and existing programs.

Provide Tier 3 support for SharePoint help desk to address user’s requests and issues.

Serve as a primary resource for corporate and costumer SharePoint 2010/2013/2016 environments.

Re-engineering OS images for Desktops and laptops using Ghost

Study work load and capacity of computer systems by evaluating expansions or enhancements.

Gather date, identify, evaluate computer options and recommend a course of action to clients.

Review objectives/specifications of computer software/hardware and develop recommendations for modifications.

Maximize use of hardware/software by providing in-depth training to users.

Maintain system capability, historical records, by documenting all changes and revisions.

EDUCATION

Colorado Technical University 12/ 2015

M.S in Information Technology: Network Management

Institute of Ingenierie Computer Science of Limoges (3IL), FRANCE 06/ 2003 B.S. Computer Science

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