*** ************ **

Lewisville, NC *****

336-***-****

ac8dmc@r.postjobfree.com

Jennifer Kota

Professional Summary

Dedicated and focused Administrative Assistant with over 20 years’ experience who excels at prioritizing and completing multiple tasks simultaneously. Answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with strong work ethic and interpersonal skills set.

SKILLS

Excel/MS Word Employee relations Filing & Data Entry Detail/Goal focused Knowledge of software & databases Powerpoint Presentation Copy/Fax/Scanner Scheduling Multi line phone system Word processing & typing AP/AR EXPERIENCE

Specialty Supervisor JCP Company- Winston Salem, NC 8/2018-present

Meet, greet and assist customers in the Fine Jewelry, Appliances and Online departments. Open and closing of facility. Meet and exceed goals and productivity standards. Address customer inquiries and concerns. Responsible for inventory, sales and productivity. Report directly to General Manager and Assistant Manager of Customer Service.

Receptionist JCP Salon – Winston-Salem, NC

8/2017-8/2018

Above satisfactory listening & customer appease skills. Acknowledge all clients and direct them to the correct stylist. Clean, organize reception/ adjacent areas. Telephone etiquette. Confirmation calls, answering, scheduling appointments. Maintaining a pleasant code of conduct. Money management Admin. Assistant Flow Auto Companies – Winston-Salem, NC 11/2006-5/2009

Collect, compile, analyze moderately complex data Create Daily Financial Floor-plan Spreadsheets for each dept. and facility Maintain department documentation, files, databases Schedule/coordinate internal meetings Prepare written materials, presentations for staff and CEO Invoice processing Ordered and distributed office supplies within a fixed office budget. Adhere to maintenance of facilities and safety regulations. Special projects/ activities, promotions and incentive programs. Greet numerous visitors, including VIPs, and vendors Manage incoming /outgoing calls keeping accurate messages. Customer service and Walk-in applications. MS Word, Excel, PowerPoint, Reynolds & Reynolds, Auto-CAD, EDS systems

Assistant Manager Blockbuster Video – Four stores in Winston Salem/Lewisville 2005-2006

Beginning of Day/End of Day procedures at stores. Daily money count, bank deposits, inventory. Interview job candidates and make staffing decisions. Analyze and drive team productivity. Schedule to accommodate in-store and online sales. Strategically scheduled team members to maintain optimal staffing levels at all times. Conducted employee performance evaluations Promotional displays, including quarter and full-size point of purchase displays. Planned and coordinated the availability of products for advertising and promotion purposes. Loss and Prevention Report Statements

Winston-Salem Dental Care Winston-Salem, NC

2003-2005

Dental Technician: 2003 creating molds, dental inserts, night guards, etc. Account Specialist: 2003-2005 Accounts Receivable/Accounts Payable Balance and deposit revenue from previous day. Answer multi-line phone, data entry, filing, medical billing. Monitored three floors with multiple checkout stations to ensure adequate cash supply. Hold cashiers responsible for COH activity and end of day cash draw. On the spot training. 10-key calculator, MAC & iOS software. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Hostess/Office/Banquet Manager 59 Society Restaurant – Winston Salem, NC 2001-2003

Managed staff of 20+ people and ensured proper event set-up, food preparation, kitchen clean-up and proper shut down. Routinely supported other areas of the restaurant including answering telephones and completing financial transactions. Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instructions. Evangelistic Ministry Overseer Grace Baptist – Attleboro, MA Assistant to Youth Group Pastor. Banquet, kitchen adviser and functions coordinator. In-house Prayer leader Ladies Ministry. Sunday school teacher (all grade levels)