Customer Service Representative
Resume:
Bianca Ferguson
Email: *******@*****.***
Nashville, TN 37218
Objectives:
To successfully gain employment in a support staff position such as customer service. I feel that I could be an asset, as I am a team player, dedicated, quick learner and dedicated to my employer
.Education:
Nashville State Community College
August 2009-May 2010
Core courses, pursuant Sociology Degree Maplewood Comprehensive High School
Graduated May 2009 High School Diploma Experience:
Customer Service Representative Jan 2015- Dec 2019
T-Mobile USA, Inc.
January
• Assisting customers with billing related questions or questions about their accounts.
• Assisting customers with making payments.
• Assisting customers with troubleshooting their devices.
Customer Service Representative January 2012- March 2014
Xerox/ACS (Sprint)
• Assisting customers with billing related questions or questions about their accounts.
• Assisting customers with making payments.
• Assisting customers with troubleshooting their devices.
Stylist/ Cashier
Levis
October 2011- December 2012
• Assisting customers with finding clothing. • Ringing customers up for their purchases. • Stocking shelves.
Counselor
Youth Can- Summer Employment
June 2011-August 2011
Metro Parks &Recreation - Cleveland Park
• Assisted in daily activities of summer camp with ages 6-14. • Directed camp participants in various arts & craft projects. • Oversaw specific age groups during free play and/ or
structured game activities.
Customers Service Representative/ Outreach Worker United Neighborhood Health Services (AmeriCorps) September2009- April 2011
• Performed telephone outreach to patients.
• Received incoming calls and scheduled or rescheduled
patients’ appointments.
• Performed appointment reminder calls to patients.
• Participated in external outreach, by canvassing
neighborhoods and providing &promoting health education
during health fairs
Office Recognition Assistant- Summer Employment Fifty-Forward
June2009- August2009
• Database entry into Microsoft Excel.
• Created PowerPoint presentations for various activities/ sessions of the program.
• Created and circulated daily health tips to participants.
• Created monthly newsletter that included things such as;
providing health care tips, suggested dietary plans, facts about chronic diseases: diabetes, hyper tension, and high cholesterol.
Skills:
• Data entry
• Proficient in Microsoft Office
• Answering multi-line phone systems
Contact this candidate