Bianca Ferguson

Email: ac8dj9@r.postjobfree.com

**** ***** ****

Nashville, TN 37218

615-***-**** 615-***-****

Objectives:

To successfully gain employment in a support staff position such as customer service. I feel that I could be an asset, as I am a team player, dedicated, quick learner and dedicated to my employer

.Education:

Nashville State Community College

August 2009-May 2010

Core courses, pursuant Sociology Degree Maplewood Comprehensive High School

Graduated May 2009 High School Diploma Experience:

Customer Service Representative Jan 2015- Dec 2019

T-Mobile USA, Inc.

January

• Assisting customers with billing related questions or questions about their accounts.

• Assisting customers with making payments.

• Assisting customers with troubleshooting their devices.

Customer Service Representative January 2012- March 2014

Xerox/ACS (Sprint)

• Assisting customers with billing related questions or questions about their accounts.

• Assisting customers with making payments.

• Assisting customers with troubleshooting their devices.

Stylist/ Cashier

Levis

October 2011- December 2012

• Assisting customers with finding clothing. • Ringing customers up for their purchases. • Stocking shelves.

Counselor

Youth Can- Summer Employment

June 2011-August 2011

Metro Parks &Recreation - Cleveland Park

• Assisted in daily activities of summer camp with ages 6-14. • Directed camp participants in various arts & craft projects. • Oversaw specific age groups during free play and/ or

structured game activities.

Customers Service Representative/ Outreach Worker United Neighborhood Health Services (AmeriCorps) September2009- April 2011

• Performed telephone outreach to patients.

• Received incoming calls and scheduled or rescheduled

patients’ appointments.

• Performed appointment reminder calls to patients.

• Participated in external outreach, by canvassing

neighborhoods and providing &promoting health education

during health fairs

Office Recognition Assistant- Summer Employment Fifty-Forward

June2009- August2009

• Database entry into Microsoft Excel.

• Created PowerPoint presentations for various activities/ sessions of the program.

• Created and circulated daily health tips to participants.

• Created monthly newsletter that included things such as;

providing health care tips, suggested dietary plans, facts about chronic diseases: diabetes, hyper tension, and high cholesterol.

Skills:

• Data entry

• Proficient in Microsoft Office

• Answering multi-line phone systems

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