GARY R. OLSEN

Cell: 775-***-****

ac8dj5@r.postjobfree.com

SUMMARY: Extensive customer support and IT experience in a Fortune 100 company, consulting practice and self-owned business. In depth experience with different technologies including CRMs, Sales Force, Service Now, Microsoft Office Suite, WalkMe, Internet Browsers, GoToAssist and many others. Developed and honed listening and troubleshooting skills to provide excellent customer service. Strengths include learning new skills and responsibilities quickly and becoming a subject matter expert for questions and requests from team members and clients.

SKILLS SUMMARY:

Microsoft MCSE I through VI

Sales support software

CRMs

Internet browsers

CAREER HISTORY:

New York Life Insurance Company 2005-2018

Customer Support Associate and Trainer

Delivered sales and technical support to home office and agencies nationwide that allowed for sales generation and customer inquiries.

Assisted in a global software migration for over 8,000 agents with zero customer disruptions

Provided technical support that allowed agents to pursue sales opportunities

MSX International 2002-2005

Computer Consultant and Help Desk Analyst

Provided technical support to New York Life agents to maximize software functionality.

Recognized as subject mater expert by quickly ramping up on new software programs

GARY R. OLSEN RESUME PAGE TWO

Inter-Tel Net. Inc 2001-2002

Lead NOC Operator

Small Business Owner 1990-2001

Owner and Operator

EDUCATION:

TRUCKEE MEADOWS COMMUNITY COLLEGE, Reno, Nevada

Network Administration, Implementation, Security and Design

A+ Certification Classes

Microsoft MCSE For Windows 2000

MCSE I - Installing, Configuring and Administering Microsoft Windows 2000 Professional and Advanced Server

MCSE II - Implementing and Administering a Microsoft Windows 2000 Network Infrastructure with Windows 2000 Server

MCSE III - Implementing and Administering a Microsoft Windows 2000 Directory Services Infrastructure (Active Directory)

MCSE IV- Designing a Microsoft Windows 2000 Network Infrastructure

MCSE V- Designing a Microsoft Windows 2000 Directory Services Infrastructure

MCSE VI- Designing Security for a Microsoft Windows 2000 Network Infrastructure

HEALD INSTITUTE OF TECHNOLOGY, Concord, California

Associate of Applied Science, Electronics Engineering Technology

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