Dear Interviewing Committee,

Thank you for taking the time to review my resume, I am very interested in the position and will be available for an interview at your convenience. I am summarizing my experience and skills for your kind attention. This position provides a challenge wherein I could use my experience and credentials to provide full administrative and professional support to this department/team. I am commitment to making a substantial contribution to this position while enhancing my own career.

I have been with hotel residence business since 1996…. to December 2018 and other organizations as listed in my resume. I have demonstrated the ability to work within a team as well as independently. I am summarizing these skills below.

Communicating and coordinating in a clear and concise manner both verbally and in writing has been a key to my working habits. Completing and processing all reservations as well as walk-in of small to large groups (domestic and international) on a daily basis.

Multi-tasking has been the norm for me and has taught me how to organize/prioritize my workload and assigned projects and daily hotel activities.

I have extensive experience on the following systems which I have used at various hotel for example, MARRIOT FOSSE for reservations, PMS system GEACK system at Sheraton, OPERA and MICROS OPERA. HOLIDEX and ENCORE system for banking transactions of accounts and loans.

Processing, tracking and completing documents/forms/reservations in a timely manner, keeping in mind all pertinent rules and regulations and complying with procedural guidelines. Paying close attention to detail and observing confidentiality.

Screening and redirecting incoming/outgoing phone calls and mail appropriately. Attend team meetings faxing, Xeroxing, and Microsoft Word.

I am reliable, sincere and dedicated to my job as well as those around me. I take direction/instruction well and when in doubt I will ask. In addition, I would like to mention that I am fluent in the following languages, Hindi, Urdu, Punjabi.

I am convinced my skills and qualifications match the requirements of the job, however, if you feel that my experience and qualification better match another position, I am very open to other positions and trust that you will be a better judge of that. I sincerely look forward to hearing from you favorably.

Sincerely,

Barbara Rehan

Objective: To secure a position and progress with your growing company/organization while enhancing my career u tilizing my extensive experience and knowledge.

Holiday Inn Express : Fairfax Va: 2012 to September 2018

Duties & responsibilities included making and canceling reservations both over the phone and in person., Was MOD Every evening Shift in charge for six long years took care of all the problems on the shift and the guests or whatever the evening shift challenges were. Greet and direct guests to appropriate destination. These reservations included corporation, small groups, family and/or single. Reservation included providing options, rates and benefits, seasonal specials etc. Prepared reports on OPERA for the allotment of rooms for arrivals/departure purposes. Thorough knowledge of OPERA; Monitored reports for accuracy; Also responsible for ‘advance deposit reservations on Internet Saver’ and producing ‘no show’ report. Corrected and presented to Manager. Other reports included Rooming list occupied by tour, government and smerf groups. Responsible for charging credit card and direct billing accounts in compliance with the hotel regulations over the internet. Enrolling guest for priority club; Responsible for travel agent commission reports looking up guest’s history in the system quoting the various rates to the guests based upon availability. At the Holiday Inn,Express you are responsible for a cash flow of $250.00 daily

Residence Inn by Marriott- Pentagon City, Arlington Va. March2011 to December 2012:

Guest Services Representative/ front Desk: Duties and responsibilities include handling reservations promptly, professionally and single handedly making keys informing /directing to hotel benefits such as breakfast/dinner/market shop for social hour as well as local events tagging luggage and assuring safe delivery to its destination learned in great depth Marriott Fosse PMS System and helped guests with best available rates for the extended stay. Handled Cash for $500.00 per shift. I performed my duties and responsibilities efficiently and effectively as a team member.

Holiday Inn

Chantilly Va

November 2007 to March 2011

Guest Services Representative

Duties & responsibilities included making and canceling reservations both over the phone and in person. Greet and direct guests to appropriate destination. These reservations included corporation, small groups, family and/or single. Reservation included providing options, rates and benefits, seasonal specials etc. Prepared reports on OPERA for the allotment of rooms for arrivals/departure purposes. Thorough knowledge of OPERA; Monitored reports for accuracy; Also responsible for ‘advance deposit reservations on Internet Saver’ and producing ‘no show’ report. Corrected and presented to Manager. Other reports included Rooming list occupied by tour, government and smerf groups. Responsible for charging credit card and direct billing accounts in compliance with the hotel regulations over the internet. Enrolling guest for priority club; Responsible for travel agent commission reports looking up guest’s history in the system quoting the various rates to the guests based upon availability. At the Holiday Inn, you are responsible for a cash flow of $200.00 daily.

KAY JEWELERS

Fair Oaks Mall

Fairfax Va from July 2005 to Oct 2007

Sales Reprehensive, learnt details about gems & stones diamond. How to check the quality of Diamond. Strong Customer relationship

SunTrust Bank, Arlington, VA (2004-2005)

Teller/ Financial Service Representative: Assist and manage the execution of banking processes, daily transactions reconciliation, promotion and sales of bank products such as different accounts, loans and brief customers on various interest rates. Ensure quality service. Develop new business relationships in the community to promote bank customers. Participate in business development training – provide prompt and efficient service to ensure high quality customer service. As Financial Service Representative: Responsible for generating, maintaining, and servicing profitable business and retail clients. Developed skills in International wire transfers, bank checks, foreign exchange, and currency drafts, traveler’s checks, LOC’s and HELOC’s

HOLIDAY INN HOTEL: National Airport - Reservation Agent. October 2002 to 2004.

Duties & responsibilities included making and canceling reservations both over the phone and in person. Greet and direct guests to appropriate destination. These reservations included corporation, small groups, family and/or single. Reservation included providing options, rates and benefits, seasonal specials etc. Prepared reports on Holidex and Encore for the allotment of rooms for arrivals/departure purposes. Monitored reports for accuracy; Also responsible for ‘advance deposit reservations on Internet Saver’ and producing ‘no show’ report. Corrected and presented to Manager. Other reports included Rooming list occupied by tour, government and smart groups. Responsible for charging credit card and direct billing accounts in compliance with the hotel regulations over the internet. Enrolling guest for priority club; Responsible for travel agent commission reports looking up guest’s history in the system quoting the various rates to the guests based upon availability. At the Holiday Inn, Alexandria was responsible for a cash flow of $300.00 daily. This included accounting for traveler checks and other petty cash receipts, guest reimbursements as well. Responsible for completion of reports indicating ‘no show’ penalty; Working closely with travel agencies with reservations faxed to the hotel; Trained and worked as back up for Reservation Manager.

SHERATON - CRYSTAL CITY: Reservation Agent. September 2000 to May 2002)

Responsibilities included all areas of reservations, this included canceling the reservations data entry of groups, assigning rooms for large groups and doing the allotment report, compiled and entered data of expected arrivals/ denials received on the Geack system. Prepared reports enrolling the guests in the starred membership doing travel agent commission reports looking up guest’s history in the system quoting the various rates to the guests based upon availability, the computer system at Sheraton Premiere is Geack system.

SHERATON PREMIERE - TYSON CORNER: Reservation Agent - Sept 1999 to Sept 2000

Duties and responsibilities were exactly the same as above (Sheraton, Crystal City.

HOLIDAY INN HOTEL: Reservation Agent Fair Oaks, Fairfax - 1996 to 1999.

Greet and direct guests to appropriate destination. Trained in making corporate reservations; small groups and family or single; Reservation included providing options, rates and benefits, seasonal specials etc. Prepared reports on Holidex and Encore for the allotment of rooms, arrivals/departure; Edited reports for its accuracy.

Eastern Delivery Services: Arlington - August 1985 to June 1996

Officer Manager: Duties encompassed providing service to clients and promptly dispatching the drivers for pick and drop off to different destinations. Assisting couriers with radio dispatch messages and giving directions. Confirmed pick up and delivery with the customers if and when a problem arises, Greeted customers, Composed and typed all the correspondence. Calculated hourly rates for each driver and prepared pay roll. Screened all incoming calls and answered inquiries pertinent to rates and procedures. Sort and distribute incoming mail.

SIEMENS ENGINEERING COMPANY (PAKISTAN) 1977-1981

Worked as a receptionist, duties included screening and routing all incoming calls after determining the nature

Of the calls, took messages for my supervisors, schedule appointments for the excessive staff. Greeted

Clients and visitors determined the nature of their visit directed them to the appropriate person, did the

Mail and distributed it the different department, did type memos and proof read the letters also.

STATE CEMENT CORPORATION (PAKISTAN) (1974 to 1977)

Receptionist - responsible for screening and routing all incoming calls after determining the nature of the calls, record messages and screen/forward calls to appropriate department, sent faxes helped to sort out mail.

EDUCATION:

CATHEDRAL HIGH SCHOOL: (British Private School) Lahore. 1958--1970

LAHORE COLLEGE FOR WOMEN: 1970—1972 – pursued Fine Arts and English Literature;

YWCA FOR WOMEN: 1973—1974 - Administrative Procedures & Secretarial Practice

Government College Lahore Graduate 1978

ORDER TRAVEL SCHOOL :( TRAVEL/INTERNET CLASSES MD) MAY 2000

LANGUAGES: Urdu, Punjabi, Hindi, US CITIZEN

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